If you’re an existing Woodland Trust Energy customer, we’ll let you know when your account has been transferred to OVO Energy.
Rest assured, there will be no interruption to your gas or electricity supplies.
The partnership between Woodland Trust and OVO has arrived at its natural end and the Woodland Trust is looking to develop new initiatives. At OVO, we’ve been focusing our efforts on delivering local community-based partnerships.
Woodland Trust Energy has always been powered by OVO Energy so, unless you’ve already applied to switch to a new provider, we’re still providing your energy.
We’ll let you know as soon as we’ve transferred you to a new OVO plan. If you haven’t told us which of our energy plans you’d like to be on, we’re automatically switching you to our Simpler Energy plan. It’s a variable rate plan*, so your energy prices could rise and fall.
Yes – you can choose a new OVO plan or switch to a completely different energy supplier if you prefer. Whatever you decide, you won’t have to pay any exit fees.
Just phone our team on 0800 358 3526 and we’ll sort everything out for you. We’re open 8am to 8pm Monday to Thursday, 8am to 6pm Friday and 9am to 5pm on Saturdays.
OVO offers three energy plans. Two of them are very similar to our Woodland Trust plans, plus there’s Simpler Energy, a variable rate plan, if you’d prefer not to be tied to a fixed contract.
With all these plans you can opt for our online account management discount**** of £2.50 per fuel each month. That adds up to £60 per year if you have both gas and electricity.
You can find out more about our plans here.
Not necessarily. We’ll offer you the latest prices available to all our customers. These may be higher or lower than your current Woodland Trust Energy prices.
You always have the option to move to another tariff or supplier without paying any leaving fees. Please note that if you owe us any money, your switch might be delayed until your account is settled. But as long as you clear this within 30 working days of us asking you, your switch can still go ahead. Alternatively, you might be able to carry your balance over to your new supplier.
It's easy to get free, independent advice so that you ‘know your rights’ as an energy consumer. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you're struggling to pay your bills. To ‘know your rights’, visit www.citizensadvice.org.uk/energy for up-to-date information or contact the Citizens Advice consumer service on 03454 04 05 06. Also, so you can save money on your bills, you might want to think about cutting your energy use – to help you with this, get in touch with the Centre for Sustainable Energy on 0800 408 6601.
* This means your energy unit rates and standing charge can change, but you can also switch to another supplier or upgrade to a Better or Greener plan whenever you want.
** We’ve offered 33% renewable electricity as standard since 1 April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.
*** Average prices based on a dual-fuel medium user (3100 kWh electricity, 12,500 kWh gas) paying in advance by Direct Debit, including all available discounts and VAT, when averaged over the regions in which that tariff is available. Effective 19/10/15.
**** Online account management discount – £30.00 per year per fuel added to your account on a daily basis as £0.0822 per day. You can lose your online discount if you do not follow the terms and conditions.
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