Accessibility

Accessibility Statement
The Ovo energy web site has been designed to be as accessible as possible and compatible with the types of adaptive technology used by people with special needs, including screen readers.

Here are some hints on how to make using our web site easier.

To alter the font type and size
For improved visibility, the Ovo site allows you to increase (or decrease) the size of text and alter change the font, to suit your preferences.

Internet Explorer Users
To alter the size of the text on the site, select ‘View’ (found on the menu bar across the top of your browser), then Text Size, and then your select your preferred size.

You can also hold down CTRL and use the mouse wheel at the same time to adjust the text sizes on the web site

Mozilla Firefox users
Use the mouse wheel (or hold down CTRL and use + key to increase font) to quickly change the text sizes

Netscape users
Go to ‘View’ and then choose ‘Increase Font’ as many times as you need to get the size you want.

To change the font
Internet Explorer Users
Open your ‘Internet Options’ window by going to ‘Tools’
Under History, choose ‘Fonts’ and select your preferred style, then click ‘OK’
Go to ‘Accessibility’ within ‘Internet Options’ and click on ‘Ignore font styles/font sizes specified on Web pages’
Then click ‘OK’. You should now see a difference in font.

Netscape Users
Go to ‘Edit’ ‘Preferences’, ‘Appearance’, ‘Fonts’
Choose ‘Use my default fonts, overriding document-specified fonts’
To alter text and background colours
You may find specific colours enable you to view our site easier.

Internet Explorer Users
Open your ‘Internet Options’ window by going to ‘Tools’
Under History, choose ‘Accessibility’ and click on ‘Ignore colours specified on Web pages’
Then click ‘OK’.

Netscape Users
Go to ‘Edit’ ‘Preferences’, ‘Appearance’, ‘Colours’
Choose ‘Always use my colours, overriding document’, then choose your colours.
Hearing Impaired Customers
Our site has been designed to allow Screen Readers to read our pages.

Visually impaired customers
If you would like to receive your bill in an appropriate format such as large print Braille, contact us by phone and we will endeavor to help

Your say
If you find any part of our site difficult to use, please let us know. We will keep improving our accessibility and we would value your help.

Your calls
Your calls may be monitored and recorded as part of our customer care programme.