Energy advice

How do I get independent advice about energy?

There’s lots of help and independent advice to save money on energy bills, switch energy supplier and stay on top of your spending.

Energy can feel like a complicated business. Here at OVO, we work hard to make things more straightforward. That means giving you advice and answers when you need them – it’s what this area of our website is about.

FAQ shortcuts

You can get information on all kinds of topics, including:

But sometimes you’ll be keen to get an independent take on things. 

Independent advice to save money and reduce bills

From getting the best deal to using less energy in the first place, there’s lots of help out there. 

Grants to improve energy efficiency

Government schemes can help you make your home more energy efficient for free, which really helps cut energy bills. It’s good news for the environment too, so why not see if you’re eligible?

The easiest way to see if you can get some free help to reduce energy bills is to visit the energy grants calculator here. 

Citizens Advice for consumer advice

When you want impartial advice on things like switching energy provider, what to do if your power goes out, and who’s the right energy supplier for you, talk to Citizens Advice.  You can see our CA scores from October - December 2023:

a table displaying OVO Energy's customer advice scores for October 2023 to December 2023

This service is completely free, and totally independent. They can help you with things like:

  • Getting a better deal/being an energy shopper

  • Providing an idea of what to expect from your supplier

  • Advice if you’re struggling to pay your bills

  • Making a complaint if you feel you need to – though there’s help with that on our complaints page too.


On the phone

Monday to Friday, 9am-5pm

  • 0808 223 1133

  • Textphone 18001 followed by 0808 223 1133

By post

Citizens Advice Consumer Service

Post Point 24 Town Hall

Walliscote Grove Road


North Somerset

BS23 1UJ

What next?

Download the Citizens Advice information flyer – in English and Welsh.

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum


Still need help?

If you have a gas leak, power cut , or Pay As You Go emergency, get emergency help.