Get an emergency boiler repair with Home Recover.
The first repair’s free for OVO customers
Whether it’s your boiler, plumbing, or electrics, we'll be there to fix things in an emergency. And if you're an OVO customer, you get the first repair free — or it’s £79 if you're not with us.
To book your repair, you'll need to sign up to our Complete cover from £26 a month.1
Offers for Beyond customers may vary.
How it works
1. Book your repair
Fixing a problem with your heating, hot water, or electrics can be expensive. Home Recover means you get an emergency repair while keeping costs down.
2. Get the problem sorted
Our trained engineers will come and fix the fault. If it’s an emergency, like a water leak, we'll aim to be there within 2 hours. Or within 24 hours for any other problems.
3. Sit back and relax
After 30 days, your home will be protected by our Complete cover. Our nationwide network of engineers will be ready if you need them.
What's included
Get on-demand emergency repairs and all the perks of our Complete cover, from £26 a month.1
Emergency repairs
If something goes wrong, we’ll help you get back on track. And remember, your first repair is free if you’re with OVO — or it’s £79.
Here’s what happens:
- Tell us about a problem with your boiler, heating, electrics, internal drains, or plumbing.
- If you book a repair online before 1pm, we’ll aim to send someone over the same day.
- An engineer will then come and fix the fault (exclusions apply)
Emergency repairs
If something goes wrong, we’ll help you get back on track. And remember, your first repair is free if you’re with OVO — or it’s £79.
Here’s what happens:
- Tell us about a problem with your boiler, heating, electrics, internal drains, or plumbing.
- If you book a repair online before 1pm, we’ll aim to send someone over the same day.
- An engineer will then come and fix the fault (exclusions apply)
Complete cover
As well as emergency repairs, you'll get the ultimate cover to help keep things running smoothly. Our plan includes:
- Boiler and central heating cover
- An annual boiler service
- Plumbing and electrics cover
- Boiler replacement cover2
- Gas and water supply pipe cover
- Internal and external drains cover
- Taps and toilets cover
- A special priority helpline
Complete cover
As well as emergency repairs, you'll get the ultimate cover to help keep things running smoothly. Our plan includes:
- Boiler and central heating cover
- An annual boiler service
- Plumbing and electrics cover
- Boiler replacement cover2
- Gas and water supply pipe cover
- Internal and external drains cover
- Taps and toilets cover
- A special priority helpline
Cover you can count on
Booking a repair is easy with our Complete plan.1 It comes with:
An annual boiler service
Access to a network of Gas Safe engineers
A 24/7 priority helpline
What people say about OVO Energy
Rated 4.5 stars by more than 212342 customers
Customer service was very good i didnt get most of the names, but zama was the lady that i spoke to last and helped with the change over of meters and she was very helpful, and to top that they were very understanding and managed to get an engineer out very quick, tom the engineer was very professional and changed both meters with no worries at all and was very knowledgeable, thankyou to all that's was involved,much appreciated, so far so good, thankyou ovo energy
April 30, 2025
Everything carried out as expected. Very professional, polite and pleasant engineer. Was kept up to date with inspection date.
April 29, 2025
Fabulous!!! Fabulous!!!
April 29, 2025
Help with your boiler
Taking care of your boiler
From resetting to repressurising your boiler, we can help.
Go to boiler help hubCommon boiler problems
Boiler on the blink? Try one of our quick fixes before calling an engineer.
Go to boiler guideAnnual boiler service
If you don't need cover, you can keep your boiler serviced for just £7 a month.
Go to annual boiler serviceImportant to know
1 New customers only, and not available for existing CORGI HomePlan and OVO Energy boiler cover customers. No claims can be made in the first 30 days. To get Home Recover, you must meet the boiler cover eligibility criteria set out during sign-up.
2 If your boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay up to £2,500 for the boiler replacement. If your boiler is 7 years old or more, but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay a contribution of £400 towards the boiler replacement. Check out our full terms and conditions for more info.
Read our boiler cover privacy policy.