Get an emergency boiler repair with Home Recover.

The first repair’s free for OVO customers

Whether it’s your boiler, plumbing, or electrics, we'll be there to fix things in an emergency. And if you're an OVO customer, you get the first repair free — or it’s £79 if you're not with us.

To book your repair, you'll need to sign up to our Complete cover from £26 a month.1

Offers for Beyond customers may vary.

Boiler with offer stamp

How it works

1. Book your repair

Fixing a problem with your heating, hot water, or electrics can be expensive. Home Recover means you get an emergency repair while keeping costs down.

2. Get the problem sorted

Our trained engineers will come and fix the fault. If it’s an emergency, like a water leak, we'll aim to be there within 2 hours. Or within 24 hours for any other problems.

3. Sit back and relax

After 30 days, your home will be protected by our Complete cover. Our nationwide network of engineers will be ready if you need them.

What's included

Get on-demand emergency repairs and all the perks of our Complete cover, from £26 a month.1

Emergency repairs

If something goes wrong, we’ll help you get back on track. And remember, your first repair is free if you’re with OVO — or it’s £79.

Here’s what happens:

  • Tell us about a problem with your boiler, heating, electrics, internal drains, or plumbing.
  • If you book a repair online before 1pm, we’ll aim to send someone over the same day.
  • An engineer will then come and fix the fault (exclusions apply)
Book repair
OVO engineering talking to a woman

Emergency repairs

If something goes wrong, we’ll help you get back on track. And remember, your first repair is free if you’re with OVO — or it’s £79.

Here’s what happens:

  • Tell us about a problem with your boiler, heating, electrics, internal drains, or plumbing.
  • If you book a repair online before 1pm, we’ll aim to send someone over the same day.
  • An engineer will then come and fix the fault (exclusions apply)
Book repair
OVO engineering talking to a woman

Complete cover

As well as emergency repairs, you'll get the ultimate cover to help keep things running smoothly. Our plan includes:

  • Boiler and central heating cover
  • An annual boiler service
  • Plumbing and electrics cover
  • Boiler replacement cover2
  • Gas and water supply pipe cover
  • Internal and external drains cover
  • Taps and toilets cover
  • A special priority helpline
Get cover
OVO engineer showing a woman an iPad

Complete cover

As well as emergency repairs, you'll get the ultimate cover to help keep things running smoothly. Our plan includes:

  • Boiler and central heating cover
  • An annual boiler service
  • Plumbing and electrics cover
  • Boiler replacement cover2
  • Gas and water supply pipe cover
  • Internal and external drains cover
  • Taps and toilets cover
  • A special priority helpline
Get cover
OVO engineer showing a woman an iPad

How to get Home Recover

A woman standing in a kitchen

If you're an OVO customer

You’ll get a free repair when you sign up to our Complete plan.1

Log in
Three smiling people sitting down and hugging

If you're not with OVO

We'll sort your emergency for £79 when you take out our Complete cover.1

Sign up

Cover you can count on

Booking a repair is easy with our Complete plan.1 It comes with:

An annual boiler service

Access to a network of Gas Safe engineers

A 24/7 priority helpline

What people say about OVO Energy

Trustpilot

Rated 4.6 stars by more than 224665 customers

At last a working smart gas meter

Having had two cancellations of engineers I was pleased that the engineer who came to my house on 4 July 2025 called me the day before to confirm and arrived when he said he would and has hopefully replaced the inactive gas meter and left it working. He was professional and polite and seemed to be knowledgeable. Hopefully after more than two years we will have a working smart gas meter and correct bills

MsJeanKewley

July 09, 2025

5 stars
A breath of fresh air

I've been trying to change provider for 3 weeks since moving into my new apartment and finding that the previous owner has a large outstanding balance. OVO is much costlier than other providers and so I am keen to move to Scottish Power. Your other advisors were of very little help but today, Jason was fantastic and took the time to listen, seek advice from his supervisor and give me the help I needed. I wish I could have spoken to him 3 weeks ago.

Donna

July 08, 2025

5 stars
Great UK based service

Great UK based service. The chap was knowledgeable, engaging and pleasant to speak to. He made it simple to start a new account.

customer

July 08, 2025

5 stars

Help with your boiler

couple sitting on a sofa

Taking care of your boiler

From resetting to repressurising your boiler, we can help.

Go to boiler help hub
Illustration of a boiler

Common boiler problems

Boiler on the blink? Try one of our quick fixes before calling an engineer.

Go to boiler guide
Boiler engineer meeting a customer

Annual boiler service

If you don't need cover, you can keep your boiler serviced for just £7 a month.

Go to annual boiler service

Important to know

1 New customers only, and not available for existing CORGI HomePlan and OVO Energy boiler cover customers. No claims can be made in the first 30 days. To get Home Recover, you must meet the boiler cover eligibility criteria set out during sign-up.

2 If your boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay up to £2,500 for the boiler replacement. If your boiler is 7 years old or more, but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay a contribution of £400 towards the boiler replacement. Check out our full terms and conditions for more info.

Read our boiler cover privacy policy.