Home Recover.

Broken boiler, electrics or plumbing issue? No problem.

If you get your energy from us, we’ll fix it for free when you sign up for Home Recover, from £24 a month.¹ If you don't get your energy from us, we'll still fix it for £79 when you sign up for Home Recover.¹

Customer greeting a boiler engineer at the door

Don't want cover but need a boiler repair? Book a repair

Don't need a repair? You can take out boiler and home emergency cover to protect you against the unexpected.

How does Home Recover work?

1. Something broken, and no cover?

If you’ve got a fault with your hot water, heating or electrics, you may be facing a hefty bill. But Home Recover could help you keep costs down.

2. Get the fault repaired

Our trained engineers will come and fix the fault. It's free if you’re an OVO Energy customer, or £79 if you’re not.

3. Protection and peace of mind

You'll be covered by our Complete plan. So if anything else goes wrong, you can reach us 24/7 and rely on our nationwide network of engineers.1

What's included?

Home Recover includes an on-demand repair and all the protection of our Complete cover.

On-Demand Repair

Free for OVO customers (or £79 if you don’t get your energy from us), when you take out our Complete cover.

What you'll get:

  • An engineer will come and repair your issue (exclusions apply).
  • We cover faulty boilers and heating, electrics, internal drains and plumbing.
  • If you book a repair online before 1pm, we'll aim to contact you that day.

Complete cover¹

You can get our ultimate emergency plan from £24 a month. The plan includes:

  • Boiler and central heating cover
  • Annual boiler service
  • Plumbing and electrics cover
  • Boiler replacement cover2
  • Gas and water supply pipe cover
  • Internal and external drains cover
  • Taps and toilets cover
  • A special priority helpline

How to get Home Recover

Two women sitting on a sofa holding mugs

OVO customer?

You’ll get a free repair when you pick up our Complete plan1.

Log in
Three smiling people sitting down and hugging

Not with us yet?

For £79 you’ll get the benefits of an on-demand repair when you also take our Complete plan1.

Sign up
Boiler engineer talking to a customer

Repair and cover.

Book a repair in minutes with our Complete plan.1 You’ll also get:

  • An annual home boiler service
  • Access to a network of Gas Safe engineers
  • 24/7 emergency helpline
Apply for cover

What people say about OVO Energy


Rated 4.4 stars by more than 164281 customers

Great customer service!

Great customer service from Vincent regarding a refund! It was processed immediately.


June 20, 2024

5 stars
Impressive customer service is OVO's strength.

I am genuinely impressed by OVO's customer service; in the event of a problem, it is so reassuring to find an email address of a person who is there specifically to deal with the matter....none of the nonsense of 'live chats', typing thousands of words perhaps in the hope of, perhaps, getting a response from someone who may, or may not know what they talking about. How refreshing and reassuring to actually talk with someone and to be able to ask questions instantly. Having raised an email query at 5:30 the previous day, I was very impressed to receive a phone call at 8:30 the following morning. The advisor was particularly helpful, immediately understanding my concerns and put my mind at rest very quickly. It was very reassuring. I can say the service was first class and from my experience on this and a couple of previous occasions I believe this is OVO's strength and encourages me to stay with them.

customer Martin H.

June 20, 2024

5 stars
Charles understood my queries and…

Charles understood my queries and speedily resolved them to my complete satisfaction (1) arranged a withdrawal from my account (2) explained the background to the reduction in last month’s DD (3) amended the DD for future months.

Barin Nosbor

June 20, 2024

5 stars

Need something else?

Boiler engineer at work

Taking care of your boiler

From resetting to repressurising your boiler, we can help.

Go to boiler help hub
Engineer looking at the inside of a boiler

Common boiler problems

Boiler on the blink? Try one of our quick fixes before calling an engineer.

Go to boiler guide
Boiler engineer at work

Annual boiler service

If you don't need cover, you can keep your boiler serviced for just £7 a month.

Go to annual boiler service

1 No claims can be made within the first 30 days. Terms, conditions, eligibility criteria, exclusions and cancellation charges apply.

2 If your boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay up to £2,500 for the boiler replacement. If your boiler is 7 years old or more, but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay a contribution of £400 towards the boiler replacement. Check out our full terms and conditions for more info.

Our boiler cover privacy policy

OVO is a trading name of CORGI HomePlan Ltd, a firm authorised and regulated by the Financial Conduct Authority under firm reference number 824122 to carry on insurance distribution. CORGI HomePlan Ltd is registered in Scotland (Company No. SC358475). Registered Office: Cadworks, 41 West Campbell Street, Glasgow, G2 6SE.

The insurance policy is underwritten by OVO Insurance Services Ltd, a firm authorised and regulated by the Guernsey Financial Services Commission under reference number 2570126. OVO Insurance Services Ltd is registered in the Bailiwick of Guernsey under the Companies (Guernsey) Law 2008 (Company No. 67013). Registered office: PO Box 155, Mill Court, La Charroterie, St Peter Port, Guernsey, GY1 4ET.

CORGI HomePlan Ltd and OVO Insurance Services Ltd are part of OVO Group Ltd.