An important update about Heat Pump Plus

We’re doubling down on our efforts to support customers with cheaper, simpler and greener products. This includes rewards with Beyond, powering electric vehicles for less with Charge Anytime, and monthly prize entries for shifting energy use to greener times with Power Move. Heat Pump Plus will no longer be part of this offering from 1 February 2026.

Yes, although the trial’s ending early, we’ll still reward all participating customers with a £50 high street voucher. We’ll send more information about this soon.

You can stay with us and we’ll continue to supply your energy. From 1 February 2026, you’ll pay your standard home rate for all electricity used to power your heat pump.

Alternatively, you’re free to switch suppliers at any time. If you’re on a fixed-rate plan with exit fees, you can complete this form to have them reimbursed. Once you complete the form and start a switch to a new supplier, we’ll add credit to your energy account to match the value of any exit fees associated with your tariff. This credit will be added to your account before you get your final bill from OVO.

As we’re ending Heat Pump Plus, we won’t be able to progress with your application. We’re sorry about this.

You’re free to switch suppliers at any time. If you’re on a fixed-rate plan with exit fees, you can complete this form to have them reimbursed.

From 1 February 2026, you’ll pay your standard home rate for any electricity used to power your heat pump. We understand that this change will impact your energy bills. Unfortunately, we don’t have any other heat pump add-ons available.

Although we’ll be sad to see you go, you’re free to switch suppliers at any time. If you’re on a fixed-rate plan with exit fees, you can complete this form to have them reimbursed.

We’ll provide you with credit for your heat pump use up until 31 January 2026. Your final Heat Pump Plus credit will be paid within the first week of February.

If you switch before 1 February 2026, you’ll get Heat Pump Plus credit until the date your new supplier takes over. Your final credit will be applied within the first week of the following month. If you’re due a refund, this will be sent automatically.

This change doesn’t impact your heat pump installation. If you’d like to go ahead as planned you don’t need to do anything extra.

If you’d like to cancel, you’re able to get a full refund up until we start your installation. You can cancel by contacting your installer directly.

We apply credit for Heat Pump Plus to your account in the first 7 working days of each month. It’ll also appear on your monthly OVO bill under Heat Pump Plus Credit.

With Heat Pump Plus, all electricity you use will first be charged at the normal unit rate you pay on your OVO plan. At the end of the month, we work out how much energy you’ve used to power your heat pump. We’ll use this info to credit your energy account in the first 7 working days of the following month. This means your electricity rate to power your heat pump reflects the 15p per kWh rate for Heat Pump Plus. For example:

• The Heat Pump Plus rate is 15p per kWh. And let’s say your standard electricity rate is 28p per kWh.

• We’ll credit you 13p (the difference between the Heat Pump Plus rate and your standard electricity rate) for each kWh you’ve used to power your heat pump.

• And that means, if you use 300kWh powering your heat pump, you’ll get £39 in credit back on your bill.

There are currently no restrictions on customers with Charge Anytime, OVO solar or battery SEG.

Yes, you can email us at [email protected]. We'd love to hear your thoughts.