
Smart meters
Smart meters are energy-saving dreammachines. By allowing you to track your energy use, smart meters encourage you to make small changes to waste less energy – cutting bills and carbon emissions too.
What is a smart meter?
A smart meter is a digital gas or electricity meter that communicates with your energy supplier so they can receive your readings automatically. They measure how much energy you use, then share this info with you in your online account and an In-Home Display (IHD).
Unlike your old meter, you can see how much energy you’re using – so you can make small changes to stop wasting energy, which can help you save money.
What is a smart meter?
A smart meter is a digital gas or electricity meter that communicates with your energy supplier so they can receive your readings automatically. They measure how much energy you use, then share this info with you in your online account and an In-Home Display (IHD).
Unlike your old meter, you can see how much energy you’re using – so you can make small changes to stop wasting energy, which can help you save money.
More good news. Smart meters are super secure.
Smart meters use their own secure network to send us your meter readings – this is separate to your WiFi.
You decide how regularly they send us your readings, and you can see how much energy you’re using every day on your In-Home Display.
More good news. Smart meters are super secure.
Smart meters use their own secure network to send us your meter readings – this is separate to your WiFi.
You decide how regularly they send us your readings, and you can see how much energy you’re using every day on your In-Home Display.
It's easy to get one
You can book an appointment to get your smart meter fitted – free of charge. Here’s everything you need to know about what to do before your smart meter appointment.
There are a few things that may affect how long it takes us to get your new smart meter fitted – such as where you live, the kind of home you live in and the type of meter you have at the moment.
You can book one through your account online or your OVO app. Or by calling us on 03303035063 if you have any questions.
Already with OVO?
Book an appointmentNot an OVO member?
Get a quoteSmart meters come with a lot of benefits
Say hello to a savvier way of controlling your energy. With a smart meter you can:
Track what you're spending in pounds
Spot patterns in your gas and electricity use, and find out where to make savings.
Give meter readings the heave-ho
No more monthly meter readings. Your smart meter will do it for you.
Get more accurate bills
With readings sent to us automatically, there will be no more estimated bills.
Fight the climate crisis, by saving energy
Because when we waste less energy, we cut our carbon emissions too.
How do smart meters work?
Smart meters use their own secure network to send us your meter readings, separate to your WiFi.
You decide how regularly they send us your readings, which then determines how detailed the information is on your In-Home Display.
How do smart meters work?
Smart meters use their own secure network to send us your meter readings, separate to your WiFi.
You decide how regularly they send us your readings, which then determines how detailed the information is on your In-Home Display.
We only install the latest smart meters
These are the catchily named SMETS2 meters that work with all energy suppliers. The earlier type of smart meter called (you guessed it) SMETS1 may stop sending automatic meter readings if you switch suppliers.
Already got SMETS1? Don't worry - a remote national upgrade is being rolled out across the country. This will make sure all types of smart meter work with every supplier. Check out the next generation of smart meter types for more information.
Award winning smart meter service
We're committed to giving our members the best smart meter experience. In the 2021 Uswitch Energy Awards, OVO Energy is the runner-up for the Best Smart Meter Installation and Best Rewards. On top of that, in Uswitch's latest survey of 17,000 households in the UK, we scored 4.5 stars out of 5. But don't take our word for it - here's what you've been saying about your experiences with our engineers and installations.
"OVO smart meter experience was fantastic. The engineer wore PPE and was very friendly and professional." Tracy
"The appointment was very easy to book, communication was great, the engineer called to confirm, turned up on time. He was polite, courteous and professional. Great job!" Charles
Smart meters are an important step in reducing our reliance on fossil fuels, so we've been championing them every step of the way. There are over 22 million smart meters (and counting) used in households all around Britain today. By 2024, the plan is every home will have one!
If you have smart meter questions, you’re not alone. From safety & security to installation and technology, find all the answers on our smart meters FAQs page
Better Smart Energy
Check out Better Smart for even more benefits
Our lowest rate energy plan, powered by a smart meter
Get a smart meter when you join us on our lowest rate with Better Smart – for new members who don't yet have a smart meter.