smart meters

Smart meters

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What is a smart meter?


A smart meter is a digital gas or electricity meter that sends meter readings automatically. You’ll be able to see how much energy your home uses in real time from your phone, but we’ll also offer you a handy digital device for free to help you with this.

What is a smart meter?


A smart meter is a digital gas or electricity meter that sends meter readings automatically. You’ll be able to see how much energy your home uses in real time from your phone, but we’ll also offer you a handy digital device for free to help you with this.

Smart meter benefits

A smart meter can help you:

Get more accurate bills

So you only pay for what you use.

Say goodbye to meter readings

A smart meter sends these for you.

Spot ways to save energy

And cut your carbon footprint at home.

Be a part of something bigger

Help support the UK energy grid.

Ready to go smart?

How smart meters work


Smart meters automatically send meter readings using their own secure wireless network – no wifi needed.

You decide how often your smart meter sends readings. We recommend every half hour. The more data you have, the more you can learn about your energy with:

  1. Your In-Home Display – it’s your energy at a glance
  2. Our app – personalised information about how your home uses energy
secure data send with smart meters

How smart meters work


Smart meters automatically send meter readings using their own secure wireless network – no wifi needed.

You decide how often your smart meter sends readings. We recommend every half hour. The more data you have, the more you can learn about your energy with:

  1. Your In-Home Display – it’s your energy at a glance
  2. Our app – personalised information about how your home uses energy
secure data send with smart meters

How to get a smart meter


Booking an appointment online for your free smart meter is simple. Just answer a couple of questions so the installation goes smoothly and pick a slot that’s convenient for you – we even work Saturdays.

And just so you know, we're only installing SMETS2 smart meters – the kind that work with all energy suppliers.

It’s even easier to book an appointment if you log in to your OVO account.

Book your free appointment
get a smart meter

How to get a smart meter


Booking an appointment online for your free smart meter is simple. Just answer a couple of questions so the installation goes smoothly and pick a slot that’s convenient for you – we even work Saturdays.

And just so you know, we're only installing SMETS2 smart meters – the kind that work with all energy suppliers.

It’s even easier to book an appointment if you log in to your OVO account.

Book your free appointment
get a smart meter

Renting and ready to go smart?


If your name's on the energy bills, you don't need your landlord's permission to get a free smart meter. But it's worth letting them know and checking your tenancy agreement for any rules around changing the meter. Take a look at our guide to smart meters if you're renting.

And we always tidy up after the smart meter installation.

White tick in a green box that's on a slight angle

Renting and ready to go smart?


If your name's on the energy bills, you don't need your landlord's permission to get a free smart meter. But it's worth letting them know and checking your tenancy agreement for any rules around changing the meter. Take a look at our guide to smart meters if you're renting.

And we always tidy up after the smart meter installation.

White tick in a green box that's on a slight angle

When you get a smart meter installed:

1. We'll call ahead on the day

Just to check how you’re doing. Our engineers are following the latest safety guidance.

2. You'll get a tracking link

So you'll know when your engineer's on the way and you can check everything's ready for their arrival.

3. We'll install your smart meter

It’s a safe, hassle-free installation that takes about an hour to replace a single meter, and 90 minutes for both gas and electricity meters.

4. You'll get a free In-Home Display

The In-Home Display (IHD) is a handy digital device that shows your energy use in real time.

Award winning smart meter service


We want to give our customers the best smart meter experience possible. We were runners-up for the Best Smart Meter Experience in the Uswitch Energy Awards 2022.

Book your free appointment
Uswitch logo for Best Smart Meter Experience Runner-up 2022

Award winning smart meter service


We want to give our customers the best smart meter experience possible. We were runners-up for the Best Smart Meter Experience in the Uswitch Energy Awards 2022.

Book your free appointment
Uswitch logo for Best Smart Meter Experience Runner-up 2022

Want to know more about smart meters?

energy use

See your energy use at a glance

Track your energy in real time with your In-Home Display (IHD).

Read all about IHDs
smart meter installation

What happens during installation?

The smart meter installation will be quick and hassle-free – it shouldn’t take much more than an hour.

Learn about smart installations
switch suppliers with a smart meter

How can smart meters help you save money?

There are a few ways that smart meters could help you save on your energy bill costs.

Start saving with smart meters

Your smart meter questions answered

The UK government plans to get smart meters installed into every home and business by 2024, in their mission to reach zero carbon by 2050.

Yes. But if you’re not an OVO Energy customer yet, you can sign up to our Better Smart tariff and get a smart meter installed for free.

Smart meters can't collect personal information like your name, your address or your bank account details. Your meter can only collect meter readings, supply numbers and the meter serial number – and they're all protected by law. You can choose how often your smart meter shares this information with your supplier – half-hourly, daily or monthly. To find out how OVO protects your data, read our smart meter data guide.

The Smart Meter Installation Schedule (SMIS) is a set of rules and standards to be followed when installing a new smart meter. Read our guide for more information.

From 2022 energy suppliers are targeted by UK government to install a specific amount of smart meters each year. This year’s target for OVO is to install 637,301 smart meters, broken down as follows:

Domestic credit smart meters:

  • Gas: 243,473

  • Electric: 311,710

Total: 555,183

Domestic PAYG smart meters:

  • Gas: 33,637

  • Electric: 48,481

Total: 82,118

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