OVO Homeplan

OVO Homeplan

Boiler and central heating cover you can count on

A boiler is your home’s unsung hero: keeping water hot and rooms cosy. But when they break, they can be expensive to repair or replace. 

So keep chills – and big repair bills – at bay with our boiler, central heating, and home emergency cover1.

Here’s what boiler cover includes

If your central heating system ever goes pear-shaped, OVO HomePlan can get things sorted¹. It’ll cover you for boiler breakdowns, and give you:

  • An annual home boiler service
  • Access to a nationwide network of Gas Safe engineers 
  • A 24/7 emergency helpline
Get boiler cover
OVO boiler cover

Here’s what boiler cover includes

If your central heating system ever goes pear-shaped, OVO HomePlan can get things sorted¹. It’ll cover you for boiler breakdowns, and give you:

  • An annual home boiler service
  • Access to a nationwide network of Gas Safe engineers 
  • A 24/7 emergency helpline
Get boiler cover
OVO boiler cover

Choose the right boiler cover for you

Take a look at all the types of boiler, central heating, and emergency cover we offer.

And remember, every single one of our plans includes unlimited call-outs, access to a network of Gas Safe engineers and a 24/7 emergency helpline.

Essentials cover¹

From £13.00/month

We know how important your boiler is. So our Essential plan will help you give it the TLC it deserves, including:

  • Boiler and central heating cover
  • An annual home boiler service
Get OVO HomePlan

Starter cover¹

From £15.00/month

Here to save the day if things ever go haywire, our Starter plan includes:

  • Boiler and central heating cover
  • Plumbing and electrics cover
  • An annual home boiler service to help keep your boiler running smoothly
Get covered

Complete cover¹

From £21.00/month

Our most protective plan is there for you when the worst happens! You’re covered for everything in the Starter plan, plus you get all this:

  • Boiler replacement cover²
  • Gas and water supply pipe cover
  • Internal and external drains cover
  • Taps and toilets cover
  • A special priority helpline
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All the perks of our cover

We go way beyond just boilers. As well as unlimited callouts on all our plans, you also have the option of getting cover for your central heating, drains, plumbing and electrics.

You just need to pick the plan that works best for you and your home.

Compare plans
boiler and heating insurance

All the perks of our cover

We go way beyond just boilers. As well as unlimited callouts on all our plans, you also have the option of getting cover for your central heating, drains, plumbing and electrics.

You just need to pick the plan that works best for you and your home.

Compare plans
boiler and heating insurance

Do I really need boiler and central heating cover?

It could be just the thing for you if:

  • You own and live in your own home
  • Your boiler isn’t covered by your home insurance

With OVO HomePlan, boiler breakdowns needn't be stressful – because we’ll be there right when you need us. 

Thinking of buying a new boiler? Read our guide to different types of boilers and how to find the right one for you.

Do I need boiler cover?

Do I really need boiler and central heating cover?

It could be just the thing for you if:

  • You own and live in your own home
  • Your boiler isn’t covered by your home insurance

With OVO HomePlan, boiler breakdowns needn't be stressful – because we’ll be there right when you need us. 

Thinking of buying a new boiler? Read our guide to different types of boilers and how to find the right one for you.

Do I need boiler cover?

Not an OVO member yet?

Join us today and enjoy competitive gas and electricity prices, with 100% renewable electricity as standard.
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August, 10
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Whilst using the OVO app to pay a bill there was an error, I rang and Kyle was very polite and helpful and sorted my problem with ease.

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i like being with ovo because i didnt have to wait long on the phone

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The booking was easy to do. Fast efficient service. Friendly fitters.

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My experience with OVO has been positive

My experience with OVO has been fantastic. My query’s have always been dealt with efficiently. Always encountered friendly members of staff who are happy to help. Very professional.

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August, 10
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Smart meter installation.

The OVO engineer was courteous and polite.

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I like them.

Haven't been with Ovo Energy for long but haven't had any problems. I like having my two bills put into just one so would recommend.

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August, 10
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Discussed changing tariffs with…

Discussed changing tariffs with customer adviser. Conversation was polite and helpful

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Engineer arrived as per telephone call…

Engineer arrived as per telephone call and promptly started to install smart meter. This was done without any fuss or hassle. First class service.

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Toni was really helpful and knowledgeable, phone call was answered quickly and all questions were answered

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Excellent customer service. First time for me to sort out bills, and he was very helpful and understanding. Thank you.

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Excellent all round

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Moved house and the whole process of switching address and tariffs was super easy. No long telephone queue either, which makes a change! Great customer service. Thanks!

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Excellent help from Don on customer service team

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Very competitive pricing but getting in touch with someone is a hassle

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Always helpful staff and when Toby came round he explained what he was doing as he went about the job. Great service!

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I had to make a phone call and the gentleman who answered who was called Lewis was very professional and dealt with my enquiry very quickly

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Learn more about your boiler

Types of boilers explained: what's the right for you?

Learn everything you need to know about the different types of boilers for heating your home.

Find out more

Common boiler problems and solutions to fix them

If your boiler isn’t working, don’t panic. Try one of our quick fixes before calling out a heating engineer.

Find out more

What to do if your boiler pressure is too low

If you think your boiler pressure might be low, try solving the problem with our easy-to-follow guide.

Find out more

Frequently asked boiler cover questions

Annual boiler services as part of OVO HomePlan include:

  • A visual check of the boiler

  • The boiler being fired up safely to identify any working faults

  • A flue gas analysis efficiency test

  • Opening up the boiler to inspecting it, if necessary

  • Checking the flue and ventilation meet Gas Safety Regulations (Installation and Use)

    Checking and adjusting the system pressure

  • Cleaning the boiler's condensate trap

  • Visually checking and bleeding them if necessary

  • Checking the hot water cylinder

  • Confirmation in writing that the service has been carried out

Read more in our OVO HomePlan terms and conditions. 

You can start making claims after your first 30 days of cover.

Good news: we cover most domestic central heating boilers that are powered by mains gas. 

We don’t cover:

  • Electric, liquid petroleum gas (LPG) boilers
  • Solid fuel or oil fuelled boilers
  • Back boilers and dual purpose boilers (e.g. similar to Aga, Rayburn)
  • Central heating and/or controls specifically designed for piped or electric underfloor systems
  • Electric central heating systems

Read more in the full OVO HomePlan terms and conditions.

This all depends on exactly what type of plan you choose, so check your policy documents.

If you’ve chosen one of our standard plans without a £60 fixed excess charge, then you won’t pay any excess charges except in specific circumstances. 

 For example, if you’re on our Complete plan without a £60 fixed excess charge, you will have to pay excess charges in the following circumstances: 

  • External drains callouts – £50 excess 
  • Taps and toilets callouts – £50 excess 

 If your boiler is 7 years or older at the beginning of cover you’ll also pay a £50 excess for boiler call-outs. 

 If you choose one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. If the engineer has to make a second visit to fix the same problem (within 30 days of the first visit) you won’t have to pay the call-out charge again. There is no call-out charge for your annual boiler service.

We know there’s a lot of admin to think about when you move house. The good news is, it’s no hassle to take your boiler cover with you. Simply get in touch with us to let us know that you’ve moved, and we can help you set up a new contract. 

We’ll need to know:

  • Your new address
  • The date you moved in
  • Some details about your new boiler

You could also choose to end your boiler cover with us when you move. There might be a charge for this.

There’s a 14-day “cool off” period, during which you can change your mind and cancel your policy at no charge. After that, you can cancel your boiler cover at any time, but there may be a cancellation fee to pay.

In emergencies, such as a water leak, we will aim to get an engineer out to you within two hours.

For all other problems, we’ll aim to get someone to you either:

  • The same day you call, if you call before 9am
  • Within 24 hours

Suspected gas leak? Please urgently call the National Gas Emergency Service: 0800 111 999

Our boiler services usually take place between March and October. When you sign up to one of our plans, we’ll be in touch to let you know which month you’re scheduled in for. It will usually be in the year after you’ve signed up.

The month before your service, we’ll reach out again to find out when the most convenient time and date is for you.

¹No claims can be made within the first 30 days. Terms, conditions, eligibility criteria, and exclusions and cancellation charges apply. For boilers aged 7 years and over up to £2 a month additional premium will be charged.

2 If your boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay up to £2,500 for the boiler replacement. If your boiler is 7 years old or more, but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay a contribution of £400 towards the boiler replacement. Check out our full terms and conditions for more info.

OVO HomePlan Privacy Policy

OVO Energy Ltd, trading as OVO HomePlan is an appointed representative of CORGI HomePlan Ltd (for general insurance distribution) which is authorised and regulated by the Financial Conduct Authority. OVO Energy Ltd's Firm Reference Number is 822754. CORGI HomePlan Ltd's Firm Reference Number is 824122. OVO Energy Ltd is registered in England and Wales, company number 06890795. Registered office:1 Rivergate, Temple Quay, Bristol, BS1 6ED.

The insurance policy is underwritten by OVO Insurance Services Ltd, a firm authorised and regulated by the Guernsey Financial Services Commission under reference number 2570126. OVO Insurance Services Ltd is registered in the Bailiwick of Guernsey under the Companies (Guernsey) Law 2008 (Company No. 67013). Registered office: PO Box 155, Mill Court, La Charroterie, St Peter Port, Guernsey, GY1 4ET.

CORGI HomePlan Ltd, OVO Energy Ltd and OVO Insurance Services Ltd are part of OVO Group Ltd.