OVO Homeplan

OVO Homeplan

Boiler and central heating cover

Your boiler is the unsung hero of your home: keeping towels toasty, water hot, and rooms cosy. But boilers need love too – and replacing them can mean a hefty bill. Ouch!

So, help keep the chills – and bills – at bay this winter with our boiler and central heating cover.

Take out a plan now, and you could save over £50 on your first year¹.

OVO HomePlan to the rescue

If your central heating system ever goes pear-shaped, you can rely on OVO HomePlan to get things sorted in no time. It’ll cover you for boiler breakdowns, and give you:

  • An annual home boiler service
  • Access to a nationwide network of Gas Safe engineers 
  • A 24/7 emergency helpline

Plus, for a limited time only, you can save over £50 on your first year of cover with us¹!

Get an instant quote
Homeplan to the rescue

OVO HomePlan to the rescue

If your central heating system ever goes pear-shaped, you can rely on OVO HomePlan to get things sorted in no time. It’ll cover you for boiler breakdowns, and give you:

  • An annual home boiler service
  • Access to a nationwide network of Gas Safe engineers 
  • A 24/7 emergency helpline

Plus, for a limited time only, you can save over £50 on your first year of cover with us¹!

Get an instant quote
Homeplan to the rescue

Relax – we’ve got you covered!

The perks of boiler and central heating cover

Boiler and central heating cover is all about peace of mind. It means you can sit back and enjoy that warm, cosy feeling all winter long knowing there’s one less thing to worry about.

And it goes way past just boilers. As well as unlimited call-outs, you can also get cover for: 

  • Parts and labour²     
  • Plumbing
  • Electrics 
  • Gas supply pipe
  • Drains

You just need to choose the plan that works best for you.

Get a HomePlan quote
Homeplan has you covered

Relax – we’ve got you covered!

The perks of boiler and central heating cover

Boiler and central heating cover is all about peace of mind. It means you can sit back and enjoy that warm, cosy feeling all winter long knowing there’s one less thing to worry about.

And it goes way past just boilers. As well as unlimited call-outs, you can also get cover for: 

  • Parts and labour²     
  • Plumbing
  • Electrics 
  • Gas supply pipe
  • Drains

You just need to choose the plan that works best for you.

Get a HomePlan quote
Homeplan has you covered

Choose the perfect plan for you

We’ve got boiler cover for everyone

Take a look at all the types of boiler and central heating cover we’ve got. And remember, every single one of our plans includes access to a network of Gas Safe engineers and a 24/7 emergency helpline.

Get more information on our plans and policy exclusions.

Essentials cover

From £13.00/month 
From £12.35/month³ (offer ends 5 January 2022)

We know how important your boiler is. So our essential plan will help you give it the TLC it deserves, including:

  • Boiler and central heating cover
  • An annual home boiler service
Get an instant quote

Starter cover

From £15.00/month
From £13.50/month³ (offer ends 5 January 2022)

Here to save the day if your boiler goes haywire, our starter plan means help is never far away, thanks to:

  • Boiler and central heating cover
  • An annual home boiler service
  • Plumbing and electrics cover
Get an instant quote

Complete cover

From £21.00/month
From £17.85/month³ (offer ends 5 January 2022)

Our most protective plan is there for you when the worst happens! You’re covered for everything in the starter plan, plus you get all this:

  • Boiler replacement cover³
  • Gas and water supply pipe cover
  • Internal and external drains cover
  • Taps and toilets cover
  • A special priority helpline
Get an instant quote

Do I really need boiler and central heating cover?

It could be just the thing for you if:

  • You own your home
  • Your boiler isn’t covered by your home insurance

With OVO HomePlan, boiler breakdowns needn't be stressful – because we’ll be there right when you need us. 

Thinking of buying a new boiler? Read our guide to different types of boilers and how to find the right one for you.

Do I need cover?

Do I really need boiler and central heating cover?

It could be just the thing for you if:

  • You own your home
  • Your boiler isn’t covered by your home insurance

With OVO HomePlan, boiler breakdowns needn't be stressful – because we’ll be there right when you need us. 

Thinking of buying a new boiler? Read our guide to different types of boilers and how to find the right one for you.

Do I need cover?

Not an OVO member yet?

Join us today and enjoy competitive gas and electricity prices, with 100% renewable electricity as standard.
Plus - we'll plant a tree in your name, every year!

Rated 4.3/5 on

TrustpilotSee all 52123 reviews
I'm staying with OVO

I'm very happy with the OVO website both for clarity and ease of use. I find the Green Energy tips useful. Pricing has been fair and competitive. No problems have been encountered for a considerable period of time . I would not contemplate changing providers.

Susan
December, 05
5 stars
I'm pleased I switched some years ago…

I'm pleased I switched some years ago and I'm fully satisfied with the service I have received.

Mr. Dennis Watson
December, 05
5 stars
I renewed with OVO Energy as I…

I renewed with OVO Energy as I appreciate the values of the company, the fact that it cares about the planet and plants trees each year on behalf of its customers. The staff I've spoken to over the years have always been helpful and friendly. If you are thinking of joining, I highly recommend OVO Energy. Thank you.

Angel
December, 05
5 stars
We are in strange times.

We are in strange times. I am putting my trust in OVO energy for a further two years because in the last few years they have served me very well.

Mr and Mrs Botterill
December, 05
5 stars
I have always found OVO to be a fair…

I have always found OVO to be a fair company, and I like their way they manage everything on line and are eco friendly. Their prices are also better than most of the companies I have compared them with.

Mrs Carole Pope
December, 04
5 stars
Satisfied customer

I realise that this is not a good time to be reviewing an energy company after the explosive prices that have hit our pockets recently! However, I've been with Ovo for a few years now and have found them to have really good customer service with very polite, helpful and friendly staff.

Jane Black
December, 04
5 stars
I think this is a very well run…

I think this is a very well run company. I was persuaded to install a smart meter for free, and now get a monthly report on usage, and submitting readings is no longer necessary. Also very good breakdown on what the energy is going on, and other useful information re the environment . For example if you run your appliances after 9pm, like dishwasher, the National Grid is off peak, and the energy used will be from renewables rather than fossil fuels. This company appears to be trying to continously improve,and communicates regularly, and has taken over other smaller companies who have not been able to weather the recent energy cost increases. If you manage your account online its painless to deal with.

Michael C
December, 04
5 stars
Needed to make a change on details rang…

Needed to make a change on details rang Customer Services the automated answering system just went round and round repeating what to do "press 1 for this and etc etc . I hung up and immediately Customer Services rang me back. We sorted the small problem I had swiftly and efficiently. Whenever I have had to contact Customer Services they are always helpful. Thank You.

Christopher
December, 04
5 stars
Just wanted a new fixed deal and yours…

Just wanted a new fixed deal and yours was competitive

Michael
December, 04
5 stars
Reliable company

You have been suppling power for all our needs at all times. Price is comparable as well.

Amir
December, 04
5 stars
Energy working.

When we moved to our current location we plumped for OVO as our energy supplier. We were looking for a company which would give us good quality service. OVO has been right on throughout the years we have been here and we are now three years plus users on their five percent deal on current credit balance. They keep close tabs on consumption and projected balance and have very recently added a new monthly payment to take account of upcoming increases due in April 2022. We use as little energy as possible. OVO are fine for us.

DickyT
December, 04
5 stars
Keeping abreast of OVO offers.

Keeping abreast of OVO offers. I never have any issues with the service from OVO.

M Lane
December, 04
5 stars
Great advice given.

Great advice given.

Customer
December, 04
5 stars
Best supplier in the Market

Best supplier in the Market

MR R FALCON
December, 04
5 stars
Happy with Ovo

Good communication-very easy installation of new Smart meter and UK call centre if needed. Easy to keep track of bills and account online.

Michele
December, 04
5 stars
We have always found OVO reliable and…

We have always found OVO reliable and easy to deal with. The system of yours is easy to negotiate with sending meter readings etc. Your staff are always very polite and helpful.

Kathleen
December, 04
5 stars
Feels safe

We joined OVO several years ago. Their website was clear and user friendly compared to some other power companies. I like the fact that they pay interest on your money, more perhaps in the summer when you may have cash in hand. Fixed plans and green options are available. We are staying!

Caravan toilet man
December, 04
5 stars
the young man who dealt with me was so…

the young man who dealt with me was so nice and welcoming and efficient he dealt with me quick and so easy its nice ovo have people working for them like him

Lynne Fisher
December, 04
5 stars
The engineer who installed my smart…

The engineer who installed my smart meter was very pleasant and tidy with everything he did, putting back in place the items he had to move.Thank you.

Sheila
December, 03
5 stars
Very happy with Ovo Energy

I have been with Ovo Energy for many years and I have always found them very easy to deal with. Whenever I have had a query I have always managed to speak with a human being and any issues I have had have always been dealt with quickly.

SUZANNE F
December, 03
5 stars

Coronavirus update

We’re still here for you during these difficult times.

The safety of our members, staff, and engineers is our highest priority. In line with government guidance, we are still carrying out boiler maintenance in our members’ homes with extra measures in place. Find out more here.

Learn more about your boiler

Types of boilers explained: what's the right for you?

Learn everything you need to know about the different types of boilers for heating your home.

Find out more

Common boiler problems and solutions to fix them

If your boiler isn’t working, don’t panic. Try one of our quick fixes before calling out a heating engineer.

Find out more

What to do if your boiler pressure is too low

If you think your boiler pressure might be low, try solving the problem with our easy-to-follow guide.

Find out more

Frequently asked boiler cover questions

Annual boiler services as part of OVO HomePlan include:

  • A visual check of the boiler
  • The boiler being fired up safely
  • A flue gas analysis efficiency test
  • Opening up the boiler to inspect it, if necessary
  • Checking the flue, ventilation, and system pressure
  • Cleaning the condensate trap
  • Visually checking the radiators, and bleeding them if necessary
  • Checking the hot water cylinder
  • Confirmation in writing that the service has been carried out

Read more in our OVO HomePlan terms and conditions. 

You can start making claims after your first 30 days of cover.

Good news: we cover most domestic central heating boilers that are powered by mains gas. 

We don’t cover:

  • Electric, liquid petroleum gas (LPG) boilers
  • Solid fuel or oil fuelled boilers
  • Back boilers and dual purpose boilers (e.g. similar to Aga, Rayburn)
  • Central heating and/or controls specifically designed for piped or electric underfloor systems
  • Electric central heating systems

Read more in the full OVO HomePlan terms and conditions.

This all depends on exactly what type of plan you choose, so check your policy documents.

If you’ve chosen one of our standard plans without a £60 fixed excess charge, then you won’t pay any excess charges except in specific circumstances. 

 For example, if you’re on our Complete plan without a £60 fixed excess charge, you will have to pay excess charges in the following circumstances: 

  • External drains callouts – £50 excess 
  • Taps and toilets callouts – £50 excess 

 If your boiler is 7 years or older at the beginning of cover you’ll also pay a £50 excess for boiler call-outs. 

 If you choose one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. If the engineer has to make a second visit to fix the same problem (within 30 days of the first visit) you won’t have to pay the call-out charge again. There is no call-out charge for your annual boiler service.

We know there’s a lot of admin to think about when you move house. The good news is, it’s no hassle to take your boiler cover with you. Simply get in touch with us to let us know that you’ve moved, and we can help you set up a new contract. 

We’ll need to know:

  • Your new address
  • The date you moved in
  • Some details about your new boiler

You could also choose to end your boiler cover with us when you move. There might be a charge for this.

There’s a 14-day “cool off” period, during which you can change your mind and cancel your policy at no charge. After that, you can cancel your boiler cover at any time, but there may be a cancellation fee to pay.

In emergencies, such as a water leak, we will aim to get an engineer out to you within two hours.

For all other problems, we’ll aim to get someone to you either:

  • The same day you call, if you call before 9am
  • Within 24 hours

Suspected gas leak? Please urgently call the National Gas Emergency Service: 0800 111 999

Our boiler services usually take place between March and October. When you sign up to one of our plans, we’ll be in touch to let you know which month you’re scheduled in for. It will usually be in the year after you’ve signed up.

The month before your service, we’ll reach out again to find out when the most convenient time and date is for you.

¹No claims can be made within the first 30 days. Terms, conditions, eligibility criteria, and exclusions and cancellation charges apply. For boilers aged 7 years and over up to £2 a month additional premium will be charged.

²OVO Energy customers only. Offer ends 05/01/22. Savings claim based on Complete Plan £0 excess at £348 a year/ £295.80 offer price a year.

³If your boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay up to £2,500 for the boiler replacement. If your boiler is 7 years old or more, but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay a contribution of £400 towards the boiler replacement. Check out our full terms and conditions for more info.

OVO HomePlan Privacy Policy

OVO Energy Ltd, trading as OVO HomePlan is an appointed representative of CORGI HomePlan Ltd (for general insurance distribution) which is authorised and regulated by the Financial Conduct Authority. OVO Energy Ltd's Firm Reference Number is 822754. CORGI HomePlan Ltd's Firm Reference Number is 824122. OVO Energy Ltd is registered in England and Wales, company number 06890795. Registered office:1 Rivergate, Temple Quay, Bristol, BS1 6ED.

The insurance policy is underwritten by OVO Insurance Services Ltd, a firm authorised and regulated by the Guernsey Financial Services Commission under reference number 2570126. OVO Insurance Services Ltd is registered in the Bailiwick of Guernsey under the Companies (Guernsey) Law 2008 (Company No. 67013). Registered office: PO Box 155, Mill Court, La Charroterie, St Peter Port, Guernsey, GY1 4ET.

CORGI HomePlan Ltd, OVO Energy Ltd and OVO Insurance Services Ltd are part of OVO Group Ltd.