Boiler and heating cover

Half price cover for the first 6 months

Get boiler cover from £7.50 a month, for the first 6 months. Offer available to new customers only. Offer expires 13/12/2022.1

Boiler and heating cover

Here’s what boiler cover includes

If your central heating system ever goes pear-shaped, we can get things sorted with our boiler insurance2. It’ll cover you for boiler breakdowns, and give you:

  • An annual home boiler service
  • Access to a nationwide network of Gas Safe engineers 
  • A 24/7 emergency helpline
Get boiler cover
OVO boiler cover

Here’s what boiler cover includes

If your central heating system ever goes pear-shaped, we can get things sorted with our boiler insurance2. It’ll cover you for boiler breakdowns, and give you:

  • An annual home boiler service
  • Access to a nationwide network of Gas Safe engineers 
  • A 24/7 emergency helpline
Get boiler cover
OVO boiler cover

Choose the right boiler cover for you

Take a look at all the types of boiler, central heating, and emergency cover we offer.

And remember, every single one of our plans includes unlimited call-outs, access to a network of Gas Safe engineers and a 24/7 emergency helpline.

Essentials cover²

From £15.00/month

From £7.50 for the first 6 months1

We know how important your boiler is. So our Essentials plan will help you give it the TLC it deserves, including:

  • Boiler and central heating cover
  • An annual home boiler service
Get covered

Starter cover²

From £18.00/month

From £9 for the first 6 months1

Here to save the day if things ever go haywire, our Starter plan includes:

  • Boiler and central heating cover
  • Plumbing and electrics cover
  • An annual home boiler service to help keep your boiler running smoothly
Get covered

Complete cover²

From £24.00/month

From £12 for the first 6 months1

Our most protective plan is there for you when the worst happens! You’re covered for everything in the Starter plan, plus you get all this:

  • Boiler replacement cover³
  • Gas and water supply pipe cover
  • Internal and external drains cover
  • Taps and toilets cover
  • A special priority helpline
Compare plans

All the perks of our cover

We go way beyond just boilers. As well as unlimited callouts on all our plans, you also have the option of getting cover for your central heating, drains, plumbing and electrics.

You just need to pick the plan that works best for you and your home.

Compare plans
boiler and heating insurance

All the perks of our cover

We go way beyond just boilers. As well as unlimited callouts on all our plans, you also have the option of getting cover for your central heating, drains, plumbing and electrics.

You just need to pick the plan that works best for you and your home.

Compare plans
boiler and heating insurance

Do I really need boiler and central heating cover?

It could be just the thing for you if:

  • You own and live in your own home
  • Your boiler isn’t covered by your home insurance

Boiler breakdowns needn't be stressful – because we’ll be there right when you need us.

Thinking of buying a new boiler? Read our guide to different types of boilers and how to find the right one for you.

Do I need boiler cover?

Do I really need boiler and central heating cover?

It could be just the thing for you if:

  • You own and live in your own home
  • Your boiler isn’t covered by your home insurance

Boiler breakdowns needn't be stressful – because we’ll be there right when you need us.

Thinking of buying a new boiler? Read our guide to different types of boilers and how to find the right one for you.

Do I need boiler cover?

How to get in touch

If you have a question about our boiler and heating cover, you can call 0330 102 8905 and speak to one of the team. Or take a look our feedback page for more options, including how to make a complaint.

Not an OVO member yet?

Join us today and enjoy competitive gas and electricity prices, with 100% renewable electricity if you have a smart meter.4
Plus - we plant 1 million trees every year, right here in the UK!5

What people say about OVO Energy

Trustpilot

Rated 4.2 stars by more than 74908 customers

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Good experience today

I previously struggled to get through via email and phone but today was a very good experience. The staff member I spoke to was very friendly and helped me book an engineer to check my smart meter. He gave me my case number before I even asked for it and had all my details in front of him.

Christina

December 05, 2022

5 stars
Smart Meter Engineer was Excellent

Plenty of reminders before installation of a gas smart meter which was helpful The engineer was professional, respectful, friendly and very engaging.

CD

December 05, 2022

5 stars
Good service

The advisor was well across the issue I had previously discussed and was able to deal with it correctly and successfully.

Stuart Gandy

December 05, 2022

5 stars

Learn more about your boiler

Types of boilers explained: what's the right for you?

Learn everything you need to know about the different types of boilers for heating your home.

Find out more

Common boiler problems and solutions to fix them

If your boiler isn’t working, don’t panic. Try one of our quick fixes before calling out a heating engineer.

Find out more

What to do if your boiler pressure is too low

If you think your boiler pressure might be low, try solving the problem with our easy-to-follow guide.

Find out more

Frequently asked boiler cover questions

Annual boiler services include:

  • A visual check of the boiler
  • The boiler being fired up safely to identify any working faults
  • A flue gas analysis efficiency test
  • Opening up the boiler to inspecting it, if necessary
  • Checking the flue and ventilation meet Gas Safety Regulations (Installation and Use)
  • Checking and adjusting the system pressure
  • Cleaning the boiler's condensate trap
  • Visually checking and bleeding them if necessary
  • Checking the hot water cylinder
  • Confirmation in writing that the service has been carried out
  • Cleaning of the boiler’s filter (if you ask us to)

Read more in our terms and conditions.

You can start making claims after your first 30 days of cover.

Good news: we cover most domestic central heating boilers that are powered by mains gas. 

We don’t cover:

  • Electric, liquid petroleum gas (LPG) boilers
  • Solid fuel or oil fuelled boilers
  • Back boilers, alternative, green, renewable energy or dual-purpose systems
  • Central heating and/or controls specifically designed for piped or electric underfloor systems
  • Electric central heating systems

Read more in our terms and conditions.

This all depends on exactly what type of plan you choose, so check your policy documents.

If you’ve chosen one of our standard plans without a £60 fixed excess charge, then you won’t pay any excess charges except in specific circumstances. 

 For example, if you’re on our Complete plan without a £60 fixed excess charge, you will have to pay excess charges in the following circumstances: 

  • External drains callouts – £50 excess 
  • Taps and toilets callouts – £50 excess 

If you choose one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. If the engineer has to make a second visit to fix the same problem (within 30 days of the first visit) you won’t have to pay the call-out charge again. There is no call-out charge for your annual boiler service.

We know there’s a lot of admin to think about when you move house. The good news is, it’s no hassle to take your boiler cover with you. Simply get in touch with us to let us know that you’ve moved, and we can help you set up a new contract. 

We’ll need to know:

  • Your new address
  • The date you moved in
  • Some details about your new boiler

You could also choose to end your boiler cover with us when you move. There might be a charge for this.

There’s a 14-day “cool off” period, during which you can change your mind and cancel your policy at no charge. After that, you can cancel your boiler cover at any time, but there may be a cancellation fee to pay.

In emergencies, such as a water leak, we will aim to get an engineer out to you within two hours.

For all other problems, we’ll aim to get someone to you either:

  • The same day you call, if you call before 9am
  • Within 24 hours

Suspected gas leak? Please urgently call the National Gas Emergency Service: 0800 111 999

Our boiler services usually take place between March and October. When you sign up to one of our plans, we’ll be in touch to let you know which month you’re scheduled in for.

When your service is due, an engineer will be in contact to fix a date and time that suits you.

If you have a question about our boiler and heating cover, you can call 0330 102 8905 and speak to one of the team. Or take a look our feedback page for more options, including how to make a complaint.

¹ Offer available to new customers only. Offer expires 13/12/2022.

2 No claims can be made within the first 30 days. Terms, conditions, eligibility criteria, and exclusions and cancellation charges apply. For boilers aged 7 years and over up to £2 a month additional premium will be charged. £60 excess applies.

3 If your boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay up to £2,500 for the boiler replacement. If your boiler is 7 years old or more, but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay a contribution of £400 towards the boiler replacement. Check out our full terms and conditions for more info.

Our boiler cover privacy policy

4 From 1 October 2022, 100% renewable electricity is only available to customers who currently have an electricity smart meter or who have a smart meter installed. You can book a smart meter appointment or find out more about smart meter benefits online. Not all customers may be able to have a smart meter installed. Terms and eligibility criteria apply.  If you are on a fixed contract you will still receive 100% renewable energy until the end of your contract. The renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates, also known as REGOs). Get more details on REGOs and how these work. A proportion of the electricity we sell is also purchased directly from renewable power generators in the UK.

5 OVO Energy plants 1 million trees across the UK each year with its tree planting partners, The Conservation Volunteers and the Woodland Trust. Trees absorb carbon dioxide from the atmosphere, so planting trees helps to slow down climate change.

OVO Energy is a trading name of CORGI HomePlan Ltd, a firm authorised and regulated by the Financial Conduct Authority under firm reference number 824122 to carry on insurance distribution. CORGI HomePlan Ltd is registered in Scotland (Company No. SC358475). Registered Office: Cadworks, 41 West Campbell Street, Glasgow, G2 6SE.

The insurance policy is underwritten by OVO Insurance Services Ltd, a firm authorised and regulated by the Guernsey Financial Services Commission under reference number 2570126. OVO Insurance Services Ltd is registered in the Bailiwick of Guernsey under the Companies (Guernsey) Law 2008 (Company No. 67013). Registered office: PO Box 155, Mill Court, La Charroterie, St Peter Port, Guernsey, GY1 4ET.

CORGI HomePlan Ltd and OVO Insurance Services Ltd are part of OVO Group Ltd.