Boiler and heating cover
Fancy 3 months free? For a limited time, you can get your 3 months of cover free1 – on all our boiler, central heating, and home emergency cover plans. This exclusive offer could save you up to £96.2
Offers for Beyond customers may vary.
No cover? No problem.
If you've got an existing fault with your boiler, heating, electrics or plumbing, Home Recover is here to help.
Here’s what boiler cover includes
If your central heating system ever goes pear-shaped, we can get things sorted with our boiler insurance1. It’ll cover you for boiler breakdowns, and give you:
- An annual home boiler service
- Access to a nationwide network of Gas Safe registered engineers
- Unlimited call-outs
- A 24/7 emergency helpline
Here’s what boiler cover includes
If your central heating system ever goes pear-shaped, we can get things sorted with our boiler insurance1. It’ll cover you for boiler breakdowns, and give you:
- An annual home boiler service
- Access to a nationwide network of Gas Safe registered engineers
- Unlimited call-outs
- A 24/7 emergency helpline
Pick your plan and get 3 months free
We offer three types of cover for boilers, central heating, and emergencies.
Remember, all plans include unlimited call-outs, access to a network of Gas Safe registered engineers and a 24/7 emergency helpline.
Offers for Beyond customers may vary.
Essentials cover2
Your first 3 months is free, then from £15 a month.
Our Essentials plan will help you give your boiler the TLC it deserves, including:
- Boiler and central heating cover
- An annual home boiler service
Starter cover2
Your first 3 months is free, then from £18 a month.
Here to save the day if things ever go wrong, our Starter plan includes:
- Boiler and central heating cover
- Plumbing and electrics cover
- An annual home boiler service to help keep your boiler running smoothly
Complete cover2
Your first 3 months is free, then from £24 a month.
For when the worst happens. You get everything in the Starter plan, plus:
- Boiler replacement cover3
- Gas and water supply pipe cover
- Internal and external drains cover
- Taps and toilets cover
- A special priority helpline
Get covered
All the perks of our cover
We go way beyond just boilers. As well as unlimited callouts on all our plans, you also have the option of getting cover for your central heating, drains, plumbing and electrics.
You just need to pick the plan that works best for you and your home.
Offers for Beyond customers may vary.
All the perks of our cover
We go way beyond just boilers. As well as unlimited callouts on all our plans, you also have the option of getting cover for your central heating, drains, plumbing and electrics.
You just need to pick the plan that works best for you and your home.
Offers for Beyond customers may vary.
Do I really need boiler and central heating cover?
It could be just the thing for you if:
- You own your home and live in it
- Your boiler isn’t covered by your home insurance
Boiler breakdowns don't have to be stressful – because we’ll be there right when you need us.
Thinking of buying a new boiler? Read our guide to different types of boilers and how to find the right one for you.
Do I really need boiler and central heating cover?
It could be just the thing for you if:
- You own your home and live in it
- Your boiler isn’t covered by your home insurance
Boiler breakdowns don't have to be stressful – because we’ll be there right when you need us.
Thinking of buying a new boiler? Read our guide to different types of boilers and how to find the right one for you.
Need a repair?
If you've had boiler cover with us for more than 30 days, you can request a repair online.
How to get in touch
If you have a question about our boiler and heating cover, you can call 0330 102 8905 and speak to one of the team. Or take a look at our feedback page for more options, including how to make a complaint.
Not an OVO customer yet?
Join us today for competitive gas and electricity prices.
What people say about OVO Energy
Rated 4.5 stars by more than 191551 customers
Caitlin that dealt with my call was very helpful in resolving the problems that I was having. Excellent customer service from her that I really appreciated.
December 09, 2024
Excellent service. Ema was a great helper, she explained the situation and provided all support to sort it out.
December 08, 2024
Very helpful operator and solved problem quickly and professionally
December 08, 2024
Learn more about your boiler
How to help avoid a boiler breakdown
Looking to stop boiler problems before they start? In this video, we'll take you through four steps that you can do anytime to help keep your boiler and heating running smoothly.
Find out moreWhat to do if your boiler's leaking
If your boiler has a leak, there are some important steps to follow to keep you safe and get the fault fixed. In this video, we run through them one by one.
Find out moreWhat to do if your central heating's not working
Hassle with your heating? No hot water? In this video, we'll tell you about the checks and actions that can help get you up and running again.
Find out moreBeyond your average energy account
With Beyond, you'll find ways to reduce your energy bills and help keep your home energy system running smoothly. Exclusively for OVO customers.
Beyond your average energy account
With Beyond, you'll find ways to reduce your energy bills and help keep your home energy system running smoothly. Exclusively for OVO customers.
Frequently asked boiler cover questions
Annual boiler services include:
- A visual check of the boiler
- The boiler being fired up safely to identify any working faults
- A flue gas analysis efficiency test
- Opening up the boiler to inspect it, if needed
- Checking the flue and ventilation meet Gas Safety Regulations (Installation and Use)
- Checking and adjusting the system pressure
- Cleaning the boiler's condensate trap
- Visually checking and bleeding radiators, if needed
- Checking the hot water cylinder
- Cleaning of the boiler’s filter (if you ask us to)
- Confirmation in writing that the service has been carried out
For full details, read our terms and conditions.
You can start making claims after your first 30 days of cover.
Good news: we cover most domestic central heating boilers that are powered by mains gas.
We don’t cover:
- Electric, liquid petroleum gas (LPG) boilers
- Solid fuel or oil fuelled boilers
- Back boilers, alternative, green, renewable energy or dual-purpose systems
- Central heating and/or controls specifically designed for piped or electric underfloor systems
- Electric central heating systems
This all depends on exactly what type of plan you choose, so check your policy documents.
If you’ve chosen one of our standard plans without a £60 fixed excess charge, then you won’t pay any excess charges except in specific circumstances.
For example, if you’re on our Complete plan without a £60 fixed excess charge, you will have to pay excess charges in the following circumstances:
- External drains callouts – £50 excess
- Taps and toilets callouts – £50 excess
If you choose one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. If the engineer has to make a second visit to fix the same problem (within 30 days of the first visit) you won’t have to pay the call-out charge again. There is no call-out charge for your annual boiler service.
We know there’s a lot of admin to think about when you move house. The good news is, it’s no hassle to take your boiler cover with you. Simply get in touch with us to let us know that you’ve moved, and we can help you set up a new contract.
We’ll need to know:
- Your new address
- The date you moved in
- Some details about your new boiler
You could also choose to end your boiler cover with us when you move. There might be a charge for this.
There’s a 14-day “cool off” period, during which you can change your mind and cancel your policy at no charge. After that, you can cancel your boiler cover at any time, but there may be a cancellation fee to pay.
In emergencies, such as a water leak, we will aim to get an engineer out to you within two hours.
For all other problems, we’ll aim to get someone to you either:
- The same day you call, if you call before 9am
- Within 24 hours
Suspected gas leak? Please urgently call the National Gas Emergency Service: 0800 111 999
Our boiler services usually take place between March and October. When you sign up to one of our plans, we’ll be in touch to let you know which month you’re scheduled in for.
When your service is due, an engineer will be in contact to fix a date and time that suits you.
If you have a question about our boiler and heating cover, you can call 0330 102 8905 and speak to one of the team. Or take a look our feedback page for more options, including how to make a complaint.
Important information
1 No claims can be made in the first 30 days. New customers only, and not available for existing CORGI HomePlan and OVO Energy boiler cover customers. To be eligible for this offer you must meet the boiler cover eligibility criteria set out during sign up. Offer expires 12/12/2024. Cancellation fees apply.
2 The maximum potential saving of £96 above is based on the Complete plan, with no excess, at £32 a month for 12 months, compared to getting the first 3 months of cover free.
3 If your boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay up to £2,500 for the boiler replacement. If your boiler is 7 years old or more, but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay a contribution of £400 towards the boiler replacement. Check out our full terms and conditions for more info.
Our boiler cover privacy policy
OVO Energy is a trading name of CORGI HomePlan Ltd, a firm authorised and regulated by the Financial Conduct Authority under firm reference number 824122 to carry on insurance distribution. CORGI HomePlan Ltd is registered in Scotland (Company No. SC358475). Registered Office: Cadworks, 41 West Campbell Street, Glasgow, G2 6SE.
The insurance policy is underwritten by OVO Insurance Services Ltd, a firm authorised and regulated by the Guernsey Financial Services Commission under reference number 2570126. OVO Insurance Services Ltd is registered in the Bailiwick of Guernsey under the Companies (Guernsey) Law 2008 (Company No. 67013). Registered office: PO Box 155, Mill Court, La Charroterie, St Peter Port, Guernsey, GY1 4ET.
CORGI HomePlan Ltd and OVO Insurance Services Ltd are part of OVO Group Ltd.