We've got you covered
Come rain or shine, you can rely on us
Let’s do something big, together
At OVO, you get 100% renewable electricity as standard1 and access to our carbon-kicking green tech. We’ll also plant a tree in your name every year with the help of our friends at the Woodland Trust.
This means that just by joining us you’ll be restoring nature and cutting carbon – about 792kg of it a year!2
Good for the environment
"I cannot recommend OVO more highly! Their awareness and care for the environment and it's people is refreshing and exemplary."
Service that puts you first
"The best energy company I have ever been with. In my view their customer service is second to none."
It's the green that keeps on giving
100% renewable electricity
As standard, for everyone1.
A carbon-busting tree planted for you every year.
Zero carbon by 2030
We’ll be a net zero carbon business by 2030 – join us!
Come home to an OVO Smart Home
That's planet-changing tech, brought to you today - right from the future.
A guide to air source heat pumps
Want to learn more about air source heat pumps? We’ve put together a guide so you’re up to date on the latest in heating tech.Find out more
Give carbon cutting the green light
Meet OVO Greenlight - our tool to help you cut carbon, save money, and protect the planet.Find out more
Rated 4.2/5 onSee all 58520 reviews
I've called the company
I've called the company, a really nice and helpful guy answered . He was really patient and solved all my problems. Unfortunately I forgot his name but I extend my regards.
I needed to change the name on my account
I needed to change the name from my husband’s name to mine. I found the experience went very smoothly.
OVO Energy - a company of standards.
OVO are one of the few companies where a real person answers the phone if you have cause to ring them. Other than that they seem to genuinely work on pricing to give the best deal possible. They are also clear in the information given and generally where options are laid out, keep the terminology simple and straightforward. I personally have no hesitation in recommending OVO Energy.
Don was professional and yet personable…
Don was professional and yet personable in his response to my queries.
Smart meter problem.
Very happy with the quick response to my problem and solved without any hassle.
The Customer service overall is far…
The Customer service overall is far better than it's competitors, just keep up the good work.
Excellent response to my email query
Excellent response to my email query. Very satisfied, James could not have been more helpful.
Good customer service from OVO
Phoned today about my bill and the change over from SSE to OVO. Spoke to a lovely lady called Abbie who couldn’t have been more helpful. I could understand everything she said and if I didn’t understand something she explained it in detail so I could. Well done OVO and thank you very much Abbie for your time and patience. Helen Jones OVO customer.
Never felt the need to "switch" ...
I've been a customer of Ovo for years, ever since they came on the Energy providers scene. Always been excellent to deal with and never rip-off like some others. Good polite and fast customer service, never felt the need to switch elsewhere.
Very friendly man that spoke to me Good customer skills
Very friendly man that spoke to good me Good customer skills
Good friendly customer service
Good friendly customer service, and dealt with promptly. Would recommend.
A lovely experience
I had occasion to call Evo Energy and spoke with a Customer Service Advisor called ERIN who was absolutely amazing. She took her time and went through all my questions and explained everything in a way I understood. She went above and beyond and and couldn't have been more helpful. She is a real credit to Evo Energy.
Great service …
Today I was dealt with Rosie regarding balance of this months usage. Response from email sent was very prompt and the reply was supportive & professionally attended to. Follow up email demonstrated great service and commitment. Thank you!
I’m having issues with my gas smart…
I’m having issues with my gas smart meter fitted whilst with another provider. Ovo aren’t getting readings which I queried from my monthly bill that was charging me over £2 a day whilst on holiday with all heating systems switched off. Sent an email enquiry form, Ovo took 4 days to ring me (impressed!), followed by an email with meter health check questions, then another follow up call to explain next steps. I’ll update my review once/if gas smart meter issues are resolved but so far very impressed. Spoke to an advisor called Molly- top marks for customer service!!
Customer service excellent
No matter who I speak to within Ovo they have all been exceptionally helpful and particularly patient with my lack of IT skilss
Closure of OVO Energy Accounts
Closure of OVO Energy Accounts I had previously made a telephone call to OVO about my mother's liability for energy standing charges post closure of her account ( she is in a care home). The Lasting Power of Attorney on her closed account ceased to be valid and therefore further conversation on her liability was stilted and difficult. However following a formal complaint I received a and had pleasant and very satisfactory phone call with an OVO agent. He understood immediately the difficulty I was facing and instantly reinstated mums account and LPA, explained mum would not receive correspondence addressed to The Occupier' (as the family home is up for sale) and reassured me to my complete satisfaction that I can discuss mums standing charges as her authorised agent. A very good result and all thanks to a attentive call agent. Thank you OVO, excellent service and well done!
Dealt with everything quickly and…
Dealt with everything quickly and efficiently, very happy
A review for Alison, not the company
Today with a very complicated case (after a month of being transferred to pillar and post) a lovely lady named Alison was able to look into my case and help me. GIVE THIS LADY A BONUS! she took the time to look into all the details of my case and was able to transfer me to the correct place where Callum is now assisting. Everyone else gave me short answers and transferred me out straight away. Alison took the time to understand the case before providing assistance. Much appreciated.
Great service today from Elliott
Great service today from Elliott, he was very helpful, extremely polite, very friendly and personal. Great customer service. Thank you very much for your help today Elliott
1 Renewable electricity is cleaner than traditional electricity sources because it produces less carbon emissions and pollution. The renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on REGO certificates and how these work.
2 By switching to OVO Energy you could reduce your carbon footprint by up to 792kg of carbon per year. This is based on the carbon emissions caused in the production and consumption of the 100% renewable electricity OVO provides as standard, compared to the emissions caused by the production and consumption of UK grid average electricity. Average UK household energy consumption figures were sourced from BEIS (2019). The carbon emissions factors were calculated by the Carbon Trust.
4 Saving based on the estimated annual cost for a non-economy-7, dual-fuel, high user (4300 kWhs elec. and 17000 kWhs gas) paying monthly in advance by Direct Debit. Comparisons made against the Ofgem published tariff cap for a customer on a standard variable or default tariff that comes into effect on 01/04/2021, applied to the same high user consumption values. Savings are an estimate only and your actual costs will vary according to your region and usage. All rates correct as of 05/08/2021.
5 An independent study has shown that installing and correctly using a tadoº Smart Thermostat can reduce your energy use from heating by up to 31%. The study found that the tadoº device can reduce heating energy requirements by 14-26% through controlling the heat source (e.g. boiler or heat pump). You could also save another 7% by turning down the heating based on the weather forecast, depending on the window sizes. If the window surfaces are relatively large, the energy saving will be greater. Reducing energy use from heating will result in less carbon being emitted, which can help make your home greener. Savings are an estimate only and your actual savings will vary depending on your energy use and the changes you make to your energy habits.
6 Enjoy even greener energy with OVO Beyond in comparison with our standard OVO plans. In addition to 100% renewable electricity as available with our standard plans, OVO Beyond reduces your yearly carbon emissions from the energy used in your home that is supplied by OVO to net zero by providing 100% carbon-neutral gas (15% green gas and 85% offset) and offsetting all associated lifecycle carbon emissions involved in the production and consumption of your electricity & gas, you will also get 5 trees per year in UK schools and communities and other green benefits. The renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. The green gas we sell is backed via renewable certificates (Renewable Gas Guarantees of Origin (RGGOs)). See here for details on Renewable Gas Guarantees of Origin and how these work. We offset the remaining emissions by supporting UN REDD+ carbon reduction projects that are certified to the Verified Carbon Standard or the Gold Standard. See here for more information on how we restore nature and protect rainforests with our offsetting programmes.
7 We were the first mainstream supplier to remove coal and nuclear from our fuel mix - find out more www.ovoenergy.com/about
8 Powering and heating your home can make up 28% of your carbon footprint. This is an average amount and excludes emissions from things that you cannot directly control such as supporting the NHS, defence, government bodies, etc.
9 The trees we're planning to plant this year will absorb around 54,000 tonnes of carbon in the next decade. To find out how this figure is calculated, read our blog: https://www.ovoenergy.com/blog/green/trees-natures-carbon-eating-machines
10 Trees prevent floods, cut pollution and lower temperatures in cities. https://www.woodlandtrust.org.uk/trees-woods-and-wildlife/british-trees/how-trees-fight-climate-change/
11 Based on data from 25th November 2020 to 25th February 2021 where OVO answered calls within an average of 52 seconds.