Additional terms and conditions - read more Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.
Terms and conditions:
This shows the monthly average waiting time for January 2018. Calculated by adding the weekly average waiting times together
for the month, then dividing them by four. Calls include all inbound sales and service calls for OVO pay monthly
Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your
first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit.
Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account
after you’ve paid your bill. Full terms apply:
Saving based on the estimated annual cost of OVO Better Energy tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including Self Service Reward. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 18/12/2018, but may go up or down. “The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.
To earn our Self Service Reward, you’ll need to do just 3 simple things: Manage your account online instead of contacting us where possible (whether by phone, email or otherwise), except in the case of an emergency. This includes receiving all communications electronically; pay on time by direct debit and at least the recommended amount (or more) each month; provide meter readings online at least once every 3 months. If you satisfy all of these requirements in a calendar quarter, then we will credit your account with £7.50 per fuel for that quarter as a thank you. However, if you don’t receive the Self Service Reward one quarter, we will still apply the Self Service Reward to your bill the next time you have met the rules in a full calendar quarter. T&Cs apply. See them here. Please see section  for more details. Self Service Reward will be applied using OVO Energy's fair discretion, and can be changed or withdrawn at any time.
If you’re signed up to our Green Energy, we purchase renewable certificates for 100% of your electricity use from green sources
such as wind, solar, geothermal and hydro.
Visit ovoenergy.com/ovo-fuel-mix for more information.
By signing up to the EV Everywhere bundle for 2 years, you’ll get free POLAR plus membership (normal cost £188.40 for 2 years),
plus our Green Energy add-on with your fixed plan for free (normal cost £120 for 2 years). Total saving: £308.40
over 2 years.
Indra Renewable Technologies Limited (one of the OVO Group companies) will own the charger throughout the trial. The charger will be installed at no cost to you (provided the installation is standard).
A standard install is when:
You have off-street parking for your vehicle
The charging installation point is no more than 10 metres from your fuse box.
The fuse box is RCD protected and has one other way to protect the outgoing circuit for the charge point.
Cables can be surface mounted and clipped in directly.
No groundworks are needed.
The charge point can be fixed to your home and can use your home’s earthing arrangement (which must also comply with current regulations).
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