We've got you covered
Come rain or shine, you can rely on us
Let’s do something big, together
At OVO, you get 100% renewable electricity as standard1 and access to our carbon-kicking green tech. We’ll also plant a tree in your name every year with the help of our friends at the Woodland Trust.
This means that just by joining us you’ll be restoring nature and cutting carbon – about 792kg of it a year!2
Good for the environment
"I cannot recommend OVO more highly! Their awareness and care for the environment and it's people is refreshing and exemplary."
Linda Conway
Service that puts you first
"The best energy company I have ever been with. In my view their customer service is second to none."
Richard Barber
It's the green that keeps on giving
100% renewable electricity
As standard, for everyone1.
Tree-planting power
A carbon-busting tree planted for you every year.
Zero carbon by 2030
We’ll be a net zero carbon business by 2030 – join us!
Come home to an OVO Smart Home
That's planet-changing tech, brought to you today - right from the future.
Rated 4.2/5 on
See all 58595 reviewsI have filled this in recently
I have filled this in recently. I haven’t had to ring recently but when I have you have answered the phone quickly and been helpful and polite.Margaret Diack
I phoned the helpline and found them…
I phoned the helpline and found them very helpful, I was very impressed.
My loss of broadband was dealt with…
My loss of broadband was dealt with effectively and efficiently in record time for which I am extremely grateful. Thank you!
Excellent service and extremely helpful
Excellent service and extremely helpful
Sorted my problem very quickly.
Sorted my problem very quickly.
SSE switch to OVO
When SSE switched me over to OVO, I was a bit intrepid. I'd been on a review site where they were slated as one of the worst performers. My initial contact seemed to concur. I was unable to access my online account for several weeks and was told it was being resolved with no date for completion. Finally I managed to access my account. Sent in meter readings. The first since the price hikes. Went back in a week later and found I was way in credit (SSE had increased my direct debits from a total £65 to £139 in just a few months). I was unsure how to go about reducing my direct debit and claim a refund. So I rang customer service. The result could not have been better. Very polite, very helpful and a pleasure to do business with. My direct debit was reduced, overpayment refunded, and back in my bank account the following day. Thank you and well done OVO.
Lily was very helpful clear and polite
Lily was very helpful clear and polite
I spoke to Dan @ Ovo who was very…
I spoke to Dan @ Ovo who was very helpful today he was very polite and answered most of my questions.
Very helpful gentleman
Very helpful gentleman. Thank you
Easy service to use
Easy service to use, helpful and fair
Very good service
Very good service
very helpful agents when I have rung
very helpful agents when I have rung
OVO Helpful,informative and knowledgeable…
Helpful,informative and knowledgeable Thank you
Polite and efficient and able to answer…
Polite and efficient and able to answer all of my questions
It was just so easy
It was just so easy. John was so lovely, patient and kind. Did not give me any waffle and listened to my every word. I am glad I called.
Piotr - A real gent.
Piotr was extremely efficient at fitting our new smart meters. Above all, we hugely appreciate the way he patiently explained what he was doing including (and importantly) the various functions of the monitor. He did everything with a smile and made us totally comfortable with the new set-up. It's a pity we can only give him 5 stars because he deserves 6+.
Dan the man
Dan the man. Very good service. Easy to talk to and very understanding
I have found this company to be…
I have found this company to be reliable and helpful with superb documentation. Unlike many others, phone calls are answered immediately and staff pleasant with answers.
Green company which cares about the world
Green company with great vibe, caring about the world we live! I love their mobile app! Easy to use, provides easy access to the actions I need (e.g., few clicks to change the date of my direct debit). I needed to leave them because I am moving to another country. I just sent a message through the mobile app, and one day later I received a message with everything sorted out! This is what a customer expect! Congrats, OVO! Great company!!
Fabulous customer service
Fabulous customer service. Thank you Nathan
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Important information
1 Renewable electricity is cleaner than traditional electricity sources because it produces less carbon emissions and pollution. The renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on REGO certificates and how these work.
2 By switching to OVO Energy you could reduce your carbon footprint by up to 792kg of carbon per year. This is based on the carbon emissions caused in the production and consumption of the 100% renewable electricity OVO provides as standard, compared to the emissions caused by the production and consumption of UK grid average electricity. Average UK household energy consumption figures were sourced from BEIS (2019). The carbon emissions factors were calculated by the Carbon Trust.
4 Saving based on the estimated annual cost for a non-economy-7, dual-fuel, high user (4300 kWhs elec. and 17000 kWhs gas) paying monthly in advance by Direct Debit. Comparisons made against the Ofgem published tariff cap for a customer on a standard variable or default tariff that comes into effect on 01/04/2021, applied to the same high user consumption values. Savings are an estimate only and your actual costs will vary according to your region and usage. All rates correct as of 05/08/2021.
5 An independent study has shown that installing and correctly using a tadoº Smart Thermostat can reduce your energy use from heating by up to 31%. The study found that the tadoº device can reduce heating energy requirements by 14-26% through controlling the heat source (e.g. boiler or heat pump). You could also save another 7% by turning down the heating based on the weather forecast, depending on the window sizes. If the window surfaces are relatively large, the energy saving will be greater. Reducing energy use from heating will result in less carbon being emitted, which can help make your home greener. Savings are an estimate only and your actual savings will vary depending on your energy use and the changes you make to your energy habits.
6 Enjoy even greener energy with OVO Beyond in comparison with our standard OVO plans. In addition to 100% renewable electricity as available with our standard plans, OVO Beyond reduces your yearly carbon emissions from the energy used in your home that is supplied by OVO to net zero by providing 100% carbon-neutral gas (15% green gas and 85% offset) and offsetting all associated lifecycle carbon emissions involved in the production and consumption of your electricity & gas, you will also get 5 trees per year in UK schools and communities and other green benefits. The renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. The green gas we sell is backed via renewable certificates (Renewable Gas Guarantees of Origin (RGGOs)). See here for details on Renewable Gas Guarantees of Origin and how these work. We offset the remaining emissions by supporting UN REDD+ carbon reduction projects that are certified to the Verified Carbon Standard or the Gold Standard. See here for more information on how we restore nature and protect rainforests with our offsetting programmes.
7 We were the first mainstream supplier to remove coal and nuclear from our fuel mix - find out more www.ovoenergy.com/about
8 Powering and heating your home can make up 28% of your carbon footprint. This is an average amount and excludes emissions from things that you cannot directly control such as supporting the NHS, defence, government bodies, etc.
9 The trees we're planning to plant this year will absorb around 54,000 tonnes of carbon in the next decade. To find out how this figure is calculated, read our blog: https://www.ovoenergy.com/blog/green/trees-natures-carbon-eating-machines
10 Trees prevent floods, cut pollution and lower temperatures in cities. https://www.woodlandtrust.org.uk/trees-woods-and-wildlife/british-trees/how-trees-fight-climate-change/
11 Based on data from 25th November 2020 to 25th February 2021 where OVO answered calls within an average of 52 seconds.