We’re here to support you
Here’s the latest information on rising energy prices, and how we can help
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Price rises: we're here to support you
Ofgem have just announced another significant rise to the energy price cap from 1 October. Here’s everything we know about the price cap – including the support available from the government and from us – to help you prepare for this winter.
This doesn’t go into effect until 1 October, and your bills will not change until then.
We understand this is a worrying time, and you might have lots of questions. We want you to know we're here to support you.
We’ll be keeping this page up to date as we get more information.
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We have only just joined OVO. We have not experienced any problems so far.
I spoke to Ali at the Glasgow office…
I spoke to Ali at the Glasgow office who was the most helpful person I have spoken with within OVO. I am in a lot of financial difficulty at the moment and Ali guided me through everything that OVO offer to support me and what the government will give me etc. He was very clear and understanding. I would like to emphasise that I would give OVO 0 starts if I could due to previous level of service but Ali has put himself in my shoes and helped me through a difficult time. I hope you get in touch with him and let him know how truly amazing he is and how he has helped change my life. If it wasn’t for him, I don’t know where I would be. Thanks Ali!
Very helpful customer services when I…
Very helpful customer services when I made a wrong reading . I appreciate this help immensely.
Very satisfied.
Very satisfied.
Very good service
Very good service, the Engineer arrived punctually.
Review
The advisor was very helpful when I rang to sort my dd out. He explained exactly what was going to happen with my bill in the next couple of months. He is a credit to OVO.
Excellent to deal with.
OVO have regular communications, and an excellent app. I can see when meter readings are required, and it is easy to submit them. I can see my pattern of usage, and plan accordingly. Their review of direct debits seems timely and fair. Overall, I have found them excellent to deal with.
Happy with customer service.
Happy with customer service.
Setting up ovo
The lady I spoke to could not have been more helpful made every thing easy ,great service
Excellent service
Excellent service. Sorted by Stephen he was brilliant. Top marks to him and OVO👍
Very helpful
Very helpful
Taking the time to explain what happening…
Very helpful explain what was happening and sorted my direct debit for my new contract. Very nice gentleman enjoy talking to him and have some things in common music 70/80, A big thank you 😊
I have used ovo for many years
I have used ovo for many years. Always competitive prices even in these expensive times.
Best prices and good information with…
Best prices and good information with my account.
Dealt with very quickly and efficiently.
Dealt with very quickly and efficiently.
I absolutely luv the app
I absolutely luv the app. Can track usage daily, weekly and monthly plus expenditure on each of these. Applied for a refund, changed amount of DD and can even top up account. Plenty of advice given. Very happy with OVO.
Excellent customer service
Excellent customer service. Queries sorted out quickly.
Rang to link ihd with smart meter
Rang to link ihd with smart meter Waiting time was long but once I was through the man was very patient and helpful
To increase my monthly direct debit…
To increase my monthly direct debit payment, I thought you explained with clarity and in plain text. The example you gave was easy to follow and understand. Even though I obviously don’t want to pay more it was stress free and sensitively explained.
Everything went according to plan from…
Everything went according to plan from the initial enquiry to the installation of the smart meters.
Important information
1 Renewable electricity is cleaner than traditional electricity sources because it produces less carbon emissions and pollution. The renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on REGO certificates and how these work.
2 By switching to OVO Energy you could reduce your carbon footprint by up to 792kg of carbon per year. This is based on the carbon emissions caused in the production and consumption of the 100% renewable electricity OVO provides as standard, compared to the emissions caused by the production and consumption of UK grid average electricity. Average UK household energy consumption figures were sourced from BEIS (2019). The carbon emissions factors were calculated by the Carbon Trust.