Get to know your home with Energy Experts
With a full Home Health Report, get advice that could save you energy and money
If you're a homeowner, your local qualified Energy Expert will carry out a thorough home assessment.
The service also includes a new Energy Performance Certificate. For customers who get their energy elsewhere, the service is £100, but OVO customers that own their homes can currently book a visit for £25.
Experts by name, experts by nature
Every home is unique. Wondering where to start with making your home greener? Interested in what funding you might be eligible for? Or just want to check if your insulation is doing its job? Knowledgeable Experts will carry out a thorough assessment to work out which upgrades could help save you money and cut carbon.
Plus, we'll keep in touch to check how you're getting on up to six months after your visit. But you can unsubscribe anytime.
Experts by name, experts by nature
Every home is unique. Wondering where to start with making your home greener? Interested in what funding you might be eligible for? Or just want to check if your insulation is doing its job? Knowledgeable Experts will carry out a thorough assessment to work out which upgrades could help save you money and cut carbon.
Plus, we'll keep in touch to check how you're getting on up to six months after your visit. But you can unsubscribe anytime.
Not sure what to expect? Take a look at our 90 second video
Here’s what you’ll get
A home visit from a qualified OVO Energy Expert
Our Energy Experts are qualified home energy assessors. They'll go room-by-room, carrying out a top-to-bottom review of your home's energy efficiency. Think of it just like a health check for your home.
They'll take the time to understand your home and any future plans you have for it, as well as answering any questions you have on the day.
What to expect on the dayPersonalised advice in a Home Health Report
You'll be sent this thorough report by email - or if you have Beyond you'll be able to see the report in your app. 94% of customers found the report easy to understand.3
It'll give you advice on the steps you could take to make your home more energy efficient – from insulation to switching your boiler for a heat pump. And it'll include details of funding that may be available to you. We’ll follow up with more advice on how OVO can support you in making your home greener.
More on our Home Health ReportEnergy Performance Certificate (EPC)
This officially recognised certificate grades how energy efficient your home is. And it tells you what your cost savings and carbon savings would be if you made your home more energy efficient. We’ll register your certificate with the government to make it official.2
Having a valid, current EPC can be a crucial part of applying for grants, selling your home, or getting solar panels installed.
Read about EPCsWho can book a visit?
Interested in booking a visit with one of our Energy Experts? You’ll need to:
- Be available. Our visits typically take around 2 hours and we'll need you to be nearby.
- Be the homeowner. We’ll need to register your new EPC with the government and for that we need permission from the homeowner. We’re working on opening up this service to those who rent, so watch this space.
Who can book a visit?
Interested in booking a visit with one of our Energy Experts? You’ll need to:
- Be available. Our visits typically take around 2 hours and we'll need you to be nearby.
- Be the homeowner. We’ll need to register your new EPC with the government and for that we need permission from the homeowner. We’re working on opening up this service to those who rent, so watch this space.
How it works
Book your visit
Choose a time and date for one of our Energy Experts to come round, then add your details and book an appointment.
Speak to our experts
The Energy Expert will confirm when they’re nearby. When they arrive, their goal is to show you how to improve your home’s efficiency.
Answer a few questions
Your Energy Expert will check features like walls and windows, and ask you questions to understand how you use energy at home.
Get a personalised Home Health Report
Once your visit's been paid for, we'll send your thorough Home Health Report. It'll tell you what we've learned about your home, along with the ways you can make it more energy efficient.
Receive your Energy Performance Certificate
Your Energy Performance Certificate (EPC) shows your home's energy rating on a scale from A (very efficient) to G (inefficient).
Check out this important information
Our Energy Experts currently cover around 90% of the UK's population. Areas we don't yet fully cover yet include Cornwall, Devon, Northern Ireland, Leicestershire, Isle of Wight, Isle of Man, Central and West Wales, East Anglia, South and North Wales, Lincolnshire, Yorkshire, Lancashire and the Scottish Highlands. OVO customers can use our postcode checker to confirm if we have an Energy Expert in your area.
Our postcode checker can be found on the OVO Energy Experts booking page of your energy account (if you're an existing OVO customer). We’re continuously looking to expand so check back soon.
Someone 18 years old or older will need to be at the property for the Energy Expert visit which can take up to 2 hours (depending on the size of your property).
OVO Energy cannot make any guarantee about the costs of the work required or any savings that can be made. Any decisions about investment in energy efficiency measures should be made following further professional advice and a site visit by the contractor. We suggest getting at least three quotes before making the decision to undertake any work.
Read our core Energy Experts terms and conditions.
1 Path to Zero Offer: to be eligible for our £25 Path to Zero offer, you must be an existing OVO Energy customer and meet the eligibility criteria set out in our core OVO Energy Expert terms. We reserve the right to amend or withdraw this Offer and these Offer Terms at any time. View the Path to Zero Energy Expert terms and conditions.
2 Your EPC rating will reflect the rating of your home at the date of the visit. If you have a previous EPC rating for your property, this rating might go up or down based on your new review carried out by your Energy Expert.
3 Based on 225 customers who had received an Energy Expert visit and report, research conducted by Human8, March 2024