Understand your home with Energy Experts
Get personalised advice from a qualified Expert and a report that could save you energy and money
If you own your home, you can book a detailed in-home assessment and get both a Home Health Report and a new Energy Performance Certificate.
Or, if you prefer something simpler, our convenient video appointments are open to everyone and include an Appointment Report.
Experts by name,experts by nature
Every home is unique. Wondering where to start with making your home greener? Interested in what funding you might be eligible for? Or just want to check if your insulation is doing its job? If you choose a home visit, our Experts will carry out a thorough assessment to work out which upgrades could help save you money and cut carbon.
Plus, we'll keep in touch to check how you're getting on up to six months after your visit. But you can unsubscribe anytime.
Check to see if there's an OVO Energy Expert in your area. Prefer a video call? You can book one from anywhere, at a time that works for you.
Not sure what a home visit involves?Take a look at our 90 second video
Here's what you'll get from a home visit
Here’s what you’ll get from a video appointment
A call with a qualified OVO Energy Expert: Our trained Expert will review your home’s efficiency, giving you an idea of where improvements could be made and answering your questions
An appointment report: A document recap of your appointment, packed with advice, recommendations and next steps.
Note: Video appointments do not include an Energy Performance Certificate, as these can only be carried out in person.
About booking a visit
Home visits
As well as being an OVO customer, you will need to:
Be available. Our visits typically take around 2 hours and we'll need you to be nearby.
Be the homeowner. We’ll need to register your new EPC with the government and for that we need permission from the homeowner. We’re working on opening up this service to those who rent, so watch this space.
How it works
Here's what will happen once you've booked an appointment to speak to one of our qualified Energy Experts to visit your home.
1
Book your visit
Choose a time and date for your appointment with an Energy Expert and add your details.
2
Speak to our experts
For a home visit, your Expert will confirm when they’re nearby. During your appointment, they’ll check details about your home and usage. Their goal is to show you how to improve your home’s efficiency.
3
A personalised report
Once your visit is paid for, we’ll send through a report (a Home Health Report for home visits, or an Appointment Report for video appointments). It’ll tell you what we’ve learned about your home, along with ways you can make it more energy efficient.
Receive your EPC (home visits only)
Your Energy Performance Certificate (EPC) shows your home's energy rating on a scale from A (very efficient) to G (inefficient).
Important to know
Our Energy Experts offer home visits to homeowners in these areas: London, Berkshire, Lancashire, Derbyshire, Oxfordshire, Cambridge and surrounding area, Luton and surrounding area, Cardiff and surrounding area, Wiltshire and Hampshire.
Video appointments are available nationwide. Video appointments may be recorded for quality and training purposes.
Our postcode checker can be found on the OVO Energy Experts booking page of your energy account. We’re continuously looking to expand so check back soon.
Someone 18 years old or older will need to be at the property for an Energy Expert home visit which can take up to 2 hours (depending on the size of your property).
OVO Energy cannot make any guarantee about the costs of the work required or any savings that can be made. Any decisions about investment in energy efficiency measures should be made following further professional advice and a site visit by the contractor. We suggest getting at least three quotes before making the decision to undertake any work.
Read our core Energy Experts terms and conditions.
1 Path to Zero Offer: to be eligible for our £25 Path to Zero offer, you must be an existing OVO Energy customer and meet the eligibility criteria set out in our core OVO Energy Expert terms. We reserve the right to amend or withdraw this Offer and these Offer Terms at any time. View the Path to Zero Energy Expert terms and conditions.
2 Your EPC rating will reflect the rating of your home at the date of any home visit. If you have a previous EPC rating for your property, this rating might go up or down based on your new review carried out by your Energy Expert.
3 Based on 225 customers who had received an Energy Expert home visit and report, research conducted by Human8, March 2024