OVO Energy Expert in the home

Get to know your home with Energy Experts

With a full Home Health Report, get advice that could save you energy and money

If you're a homeowner, your local qualified Energy Expert will carry out a thorough home assessment. They'll send you a personalised Home Health Report telling you what we've learned, and what you could do to help you save energy and money.

The service also includes a new Energy Performance Certificate, and is usually £100. But OVO customers that own their homes can currently book a visit for £25.

OVO Beyond customers get exclusive discounts and offers. Check what you’re eligible for in the OVO app.

Experts by name, experts by nature

Every home is unique. Wondering where to start with making your home greener? Interested in what funding you might be eligible for? Or just want to check if your insulation is doing its job? Knowledgeable Experts will carry out a thorough assessment to work out which upgrades could help save you money and cut carbon. Check to see if there's an OVO Energy Expert in your area.

An OVO expert knocking on someone's door.

Experts by name, experts by nature

Every home is unique. Wondering where to start with making your home greener? Interested in what funding you might be eligible for? Or just want to check if your insulation is doing its job? Knowledgeable Experts will carry out a thorough assessment to work out which upgrades could help save you money and cut carbon. Check to see if there's an OVO Energy Expert in your area.

An OVO expert knocking on someone's door.

Here’s what you’ll get

An OVO expert coming out of his van

A home visit from a qualified OVO Energy Expert

Our Energy Experts are qualified home energy assessors. They'll go room-by-room, carrying out a top-to-bottom review of your home's energy efficiency. Think of it just like a health check for your home.

They'll take the time to understand your home and any future plans you have for it, as well as answering any questions you have on the day.

What to expect on the day
A woman typing on her laptop

Personalised advice in a Home Health Report

You'll be sent this thorough report by email - or if you have Beyond you'll be able to see the report in your app. 94% of customers found the report easy to understand.3

It'll give you advice on the steps you could take to make your home more energy efficient – from insulation to switching your boiler for a heat pump. And it'll include details of funding that may be available to you. We’ll follow up with more advice on how OVO can support you in making your home greener.

More on our Home Health Report
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Energy Performance Certificate (EPC)

This officially recognised certificate grades how energy efficient your home is. And it tells you what your cost savings and carbon savings would be if you made your home more energy efficient. We’ll register your certificate with the government to make it official.2

Having a valid, current EPC can be a crucial part of applying for grants, selling your home, or getting solar panels installed.

Read about EPCs

Who can book a visit?

Interested in booking a visit with one of our Energy Experts? You’ll need to:

  • Be an OVO Energy customer. Not with us? Switching is easy.
  • Be the homeowner. We’ll need to register your new EPC with the government and for that we need permission from the homeowner. We’re working on opening up this service to those who rent, so watch this space.
Start saving energy
Two women on the sofa enjoying a cup of tea together.

Who can book a visit?

Interested in booking a visit with one of our Energy Experts? You’ll need to:

  • Be an OVO Energy customer. Not with us? Switching is easy.
  • Be the homeowner. We’ll need to register your new EPC with the government and for that we need permission from the homeowner. We’re working on opening up this service to those who rent, so watch this space.
Start saving energy
Two women on the sofa enjoying a cup of tea together.

How it works

Book your visit

Choose a time and date for one of our Energy Experts to come round, then add your details and book an appointment.

Speak to our experts

The Energy Expert will confirm when they’re nearby. When they arrive, their goal is to show you how to improve your home’s efficiency.

Answer a few questions

Your Energy Expert will check features like walls and windows, and ask you questions to understand how you use energy at home.

Get a personalised Home Health Report

Once your visit's been paid for, we'll send your thorough Home Health Report. It'll tell you what we've learned about your home, along with the ways you can make it more energy efficient.

Receive your Energy Performance Certificate

Your Energy Performance Certificate (EPC) shows your home's energy rating on a scale from A (very efficient) to G (inefficient).

Save today to help save tomorrow.

With OVO Beyond, you can unlock exclusive offers and discounts on everything from Energy Experts to smart thermostats.

Discover Beyond
Children looking out of window

Save today to help save tomorrow.

With OVO Beyond, you can unlock exclusive offers and discounts on everything from Energy Experts to smart thermostats.

Discover Beyond
Children looking out of window

Check out this important information

Our Energy Experts currently cover around 90% of the UK's population. Areas we don't cover yet include Northern Ireland, Leicestershire, Isle of Wight, Isle of Man, Central and West Wales and some parts of Devon, East Anglia, South and North Wales, Lincolnshire, Yorkshire, Lancashire and the Scottish Highlands

You can also use our postcode checker which can be found on the OVO Energy Experts booking page of your energy account. We’re continuously looking to expand so check back soon.

Someone 18 years old or older will need to be at the property for the Energy Expert visit which can take up to 2 hours (depending on the size of your property).

OVO Energy cannot make any guarantee about the costs of the work required or any savings that can be made. Any decisions about investment in energy efficiency measures should be made following further professional advice and a site visit by the contractor. We suggest getting at least three quotes before making the decision to undertake any work. 

Read our core Energy Experts terms and conditions.

1 Path to Zero Offer: to be eligible for our £25 Path to Zero offer, you must be an existing OVO Energy customer and meet the eligibility criteria set out in our core OVO Energy Expert terms. We reserve the right to amend or withdraw this Offer and these Offer Terms at any time. View the Path to Zero Energy Expert terms and conditions.

2 Your EPC rating will reflect the rating of your home at the date of the visit. If you have a previous EPC rating for your property, this rating might go up or down based on your new review carried out by your Energy Expert.

3 Based on 225 customers who had received an Energy Expert visit and report, research conducted by Human8, March 2024