Moving home?

Let’s sort your gas and electricity!

Whether you want to take us with you to your new home or you're moving somewhere that's already powered by OVO, we’re here to take care of your gas and electricity – with one of our carbon-kicking plans.

We’ll make sure everything's quick and easy, so you’ll be all set up at your new place even sooner. Read on for everything you need to know about sorting your energy when you move home.

Get a quote

I’m moving in

Moving house can be hectic – but sorting out your energy with us is easy. Get an online quote for our plans in no time.

And if there’s one you like, sign up today so your energy will be all set for your move. No hassle.

Get a quote

I’m moving out

Take us with you when you move: it's easy. Just log in to your account and let us know you’re moving – it's quick and simple.

Then we sort everything out from there. Phew, that’s one less thing to do!

Login in to my account

About OVO

Fighting the climate crisis is one of humanity's greatest challenges, but together we can win this.

At OVO, you get 100% renewable electricity as standard1, one tree planted in your name every year2 by our partner the Woodland Trust, and powerful green tech. That helps you to protect the planet by cutting carbon, cleaning the air and bringing nature back to life.

climate crisis

About OVO

Fighting the climate crisis is one of humanity's greatest challenges, but together we can win this.

At OVO, you get 100% renewable electricity as standard1, one tree planted in your name every year2 by our partner the Woodland Trust, and powerful green tech. That helps you to protect the planet by cutting carbon, cleaning the air and bringing nature back to life.

climate crisis

Why stay with OVO?

Life’s great with our carbon-kicking plans

Get carbon-cutting energy

All our plans come with 100% renewable electricity as standard.1  And you can always upgrade to OVO Beyond, for 100% carbon neutral gas on top of this.5

Keep track of your energy easily

It’s fast and simple to check your account, wherever you are. Log in online or use our app. And if you ever need more help, you can always call our friendly team.

Get a treat for sharing

When you refer a friend and they join OVO, we’ll treat you both to a £50 Gift Card. Win win!

Check out our plans

There’s one to suit everyone

Want a lighter footprint and lower bills?

You can upgrade any plan to OVO Beyond. It’s our green upgrade that cuts carbon and restores nature

Your energy can help change the world

ovo beyond

OVO Beyond is free for 3 months, then £6 a month after that:

  • 100% carbon-neutral energy to power your home
  • Energy Spotlights to cut energy waste and bills
  • 5 trees planted each year in UK schools and communities
  • Protect natural habitats around the world with our carbon-offsetting projects
Find out more

Check out our moving home hub

The tips and insights you need when making your move

Rated 4.2/5 on

TrustpilotSee all 57098 reviews
Very satified customer.

I have never had any problem with OVO, I have been with them for several years now and not because I don't 'check around' because I do. whenever my deal is approaching its end, they contact me in plenty of time, which is important to me, and I am able to move onto a new deal or stay on the same. They keep me informed of my balance on a regular basis, again something which is important to me, and getting money back is not really a problem, at least for those who are computor literate, and if you are not ( Which I am not, they guide you through the process if necessary)

James Potts
May, 24
5 stars
Brilliant

What a lovely young man….very polite and helpful thank you

Maxine Oreilly
May, 24
5 stars
Spoke to Hannah today in regards to…

Spoke to Hannah today in regards to setting up a new account. Extremely helpful and patient with me even after I wasted her time. Would gladly call back in the event I have any issues.

customer
May, 24
5 stars
Honesty is rare these days.

Honesty is rare these days. They kept their promise.

Stephen Clay
May, 24
5 stars
All good

All good, hopefully you can try keep everyone's costs down.

Neil
May, 24
5 stars
Luke … just a star ⭐️

I spoke to Luke and he was so good, I was showing the app. to my husband and accidentally pressed the button to change our plan. Luke was very understanding and so helpful, can’t thank him enough.

Lisa
May, 24
5 stars
Super-helpful with many issues

I had many questions about 3 OVo accounts in my name which i had having moved out of my house for 6 months and moved back in again. Fergus patiently worked through all my questions on each account with me. On the first account, we confirmed it was all as I expected. On the second account, Fergus carefully checked when my £297 refund would arrive. And on the third account (now closed), he explained all the transactions on it to my satisfaction and advised me to pay the balance of £1.07 owing now rather than waiting for OVo to take another DD payment of £73 and then refunding me the surplus. This is did and Fergus also advised me that I could reduce my DD on my active account because the smart meter readings were showing I was using less than expected. And he did that for me too. So we worked through a lot of issues and fully resolved them all. He spent a lot of time helping me and I feel fully satisfied. I was impressed at Fergus’ knowledge of the OVo systems and his willingness to see issues through to the end. A star employee!

KAREN
May, 24
5 stars
A credit to Ovo Energy

Don was very polite and professional, making the call totally straightforward and worthwhile.

Peter James
May, 24
5 stars
All good so far let’s hope it stays…

All good so far let’s hope it stays that way.

customer
May, 24
5 stars
Ian was amazing great customer service

Ian was amazing great customer service

customer
May, 24
5 stars
I have joined ovo today

I have joined ovo today. I found a good deal. Really impressed with their customer service. They have direct contact number to call not like other providers ( hard to speak to someone) the guy who helped me he was so helpful and kind. I have to wait very short time to connect to someone. I am very impressed with their service. Thank you Ovo team.

customer
May, 24
5 stars
Fantastic service provided by Iain

Fantastic service provided by Iain, was patient and helped me get the resolution I was after.

customer
May, 24
5 stars
Great see an easy to use

Great see an easy to use

Stacy stainer
May, 24
5 stars
Very helpful and friendly customer…

Very helpful and friendly customer service from Don today, didn’t have to wait too long to get through on the phone. Thank you.

Miss E
May, 24
5 stars
The young man that I spoke to was very…

The young man that I spoke to was very helpful .I asked him to speak slowly and clearly as I am very hard of hearing,he did.And he thankfully assured me I would not have to keep reading the meters .

maureen wright
May, 24
5 stars
WhatsApp was really convenient

Very quick and easy to get in touch, deal with my queries and Natalia was able to recommend other money saving options.

Zoe
May, 24
5 stars
Good advice and a sympathetic ear

I was looking for advice as coming to end of 2yr fixed SSE plan, your operative, so sorry but forgot his name, was so helpful and gave me good advice. He was also sympathetic with regard to increasing prices, though not his fault, it was really helpful to give me a little more clarity as to how to move forward.

Jo Kennealy
May, 24
5 stars
Erin was extremely polite and patient…

Erin was extremely polite and patient with me and repeated several times so that I understood everything.

James Hayward
May, 24
5 stars
Impressed all in all

The support operative I called very quickly resolved an issue at my property that was preventing me from signing up online, then took me through available options and tariffs efficiently and professionally. He turned around what I thought would be a frustrating phone call into one that was successful within a short time. Excellent work. A bonus was that call waiting times were also short.

David Hulse
May, 24
5 stars
Piotr was fantastic

Piotr and his colleagues were fantastic. Good communication throughout. Was happy to adapt to accommodate our needs.

Sam Hollister
May, 24
5 stars

Frequently Asked Questions

There’s loads to think about when you move home. Here we’ll answer some of the most commonly asked questions about moving and your energy.

According to Ofgem, the energy regulator, if you’re directly responsible for your own energy bills, you’re entitled to switch to a new energy company whenever you want.

Your landlord or letting agent can’t stop you unless they have a very good reason. Even if they’ve included a ‘preferred supplier’ clause in your lease or rental agreement, they can’t enforce it, and you don’t need to stay with the provider they’ve chosen.

The only time when a landlord can insist on an energy supplier is if they (the landlord) are directly responsible for paying the energy bills. For example, if they:

  • Have included energy costs in your rent or charges.
  • Pay the energy bills and collect the money from you later.
  • Are responsible for paying the bills and keeping the property on supply between tenancies.

You can find out more about your rights as a tenant here.

If OVO already supplies your new home, we can look at the previous tenant or owner’s bills and energy use. Then we can let you know what your average monthly energy costs are likely to be.

If you’re switching to us, we’ll need to wait for some industry data to come through. This will tell us the Estimated Annual Consumption for your new home. If you’re paying monthly for your energy, we’ll base your new monthly payments on this data.

Yes, this is possible – but we can’t move it very far. For example, if it’s too low or high for you to read, we can move it up or down, but not more than a meter. We’ll have to charge you for this, but the amount will depend on what kind of work, and how much, we need to do.

If you get in touch with us, we’ll arrange for an engineer to come and check your property and explain your options. We definitely can’t:

  • Move a meter from inside your home to outside.
  • Move it more than one metre from its distribution fuse.
  • Move meters from one wall to another.
  • Move meters off the meter board  (this a board fixed to the wall, which also supports your main electrical fuse box).

If you want your meter/s moved away from the meter board, you’ll need to contact your local Distribution Network Operator (DNO).

You can find out more about moving meters here.

Even if you’re moving into a new-build, the gas and electricity at your new home should already be switched on.

The previous owner, or the construction company if it’s a new-build, should have left you documents showing which company is supplying your energy. You can then decide whether you want to stay with the same provider, or if you’d prefer to switch.

As soon as you’re financially liable for the property (probably on the day you ‘complete’ the purchase) you’ll start being responsible for the bills. Make sure the previous owner has contacted the energy company and given them a meter reading when they left – otherwise you could end up paying for some of their energy.

Even if you’re planning to switch to a new provider, contact the existing energy company right away to let them know you’re the new owner and when you moved in.

Find out more about moving home here.

We’ll email you as soon as we’re ready for your first meter readings. Once you’ve received our email, you need to send us your readings straight away in My OVO.

They’re important because we can match them against the closing readings from the previous owner or tenant to make sure you don’t pay for any of their energy. Find out more here.

If you’re an OVO customer, just log into My OVO to let us know you’re moving. We’ll need you to tell us the exact date when you’re moving out and give us your final readings on the day. We’ll then create a final bill for you.

If you’re a homeowner, you should also contact other utility companies, such as water, phone line, broadband, cable or satellite TV etc. They’ll need to know your moving date, and they’ll probably ask for details of the new owner or tenant.

If you’re a tenant, you only need to contact utilities if you’re responsible for the bills. For example, if your landlord pays the water rates, you don’t need to contact the water company.

You’ll find more useful info about moving home here.

No – but you can start a new contract once you’ve moved in.

Your current OVO plan only applies to your present address – which means you need to close your OVO account and re-apply to join us at your new address.

It’s possible we already supply your new home, which will make things easier, but you’ll still need to cancel your current OVO contract and set up a new one.

Find out more here.

That depends on why you want to change it.

If you’re leaving a rented home and one of the other tenants wants to take over the OVO contract, they just need to call us on 0330 303 5063 – or you can let us know in My OVO. Click on ‘Moving home’ in ‘My profile’ and follow the prompts. We’ll need various details, including the date they want to take over the contract, their name and date of birth, and their email address – you’ll find a full list here.

If you’re taking over the lease at a rented home where we supply the energy, just call us on 0330 303 5063, or ask the current account holder to let us know in My OVO. We’ll need to know the full address and postcode, plus various other details listed here.

If you’ve split up or separated from a partner and you’re leaving home, you need to update us in My OVO if you want your ex to take over the bills. Click on ‘ Moving home’ in ‘My profile’ and follow the prompts. You can only do this if you’re the named OVO account holder.

If a named OVO account holder has died and you need to take over responsibility for the contract, please call us on 0330 303 5063 or 01179 303 100. We’ll ask you for the name of the person who has died, their OVO account number, and various other details.

If you’re an OVO customer and you refer a new customer, we’ll be delighted to give you both a choice of £25 M&S, Argos or Amazon.co.uk gift cards* when they join. 

However, we can’t offer you any rewards if you’re not yet an OVO customer.

If you’re responsible for paying the bills in your new home and are the named account holder on your energy bills, you don’t need your landlord's approval to book a smart meter installation. However, you might want to let them know what’s happening first.

If your landlord pays the energy bills and they're the named account holder on the bills, they’ll have to approve the smart meter installation. You can tell them about all the benefits and explain that the government wants every home to have one by 2020.

If you're planning on switching soon, you might want to wait and get your smart meter installed with your new supplier. If you have a smart meter installed before you switch, it might keep its smart features with your new supplier depending on the kind of smart meter you have. You can find out more about the different generations of smart meters and what this means for your switch here.

We're currently installing smart meters for our customers across the UK. You'll need your OVO account number and postcode to book – click here to get started.

Your letting agent, landlord or previous owner should have left you documents with details of the existing energy provider. Or they may be in a legal pack from your conveyancing solicitor.

If not, try these checks:

  • Look for energy statements in the info you’ve been given.
  • Contact the letting agent, landlord or previous owner.
  • If you’ve got prepayment meters, have a look for the brand name on either the meters or the electricity meter key/gas meter card.

If none of this helps, find your meter serial numbers and telephone the Meter Point Administration Service (MPAS) on 0870 608 1524 or get in touch with your Distribution Network Operator – you’ll find their details here.  

We’ve provided other helpful info about moving home in OVO Help.

Simply visit the PayPoint website and type in the postcode of your new home.

Terms & Conditions

1 100% of the renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. What's more, 20% of the electricity we sell is purchased direct from UK renewable generators.

2 Each year, OVO plants 1 tree for every member in partnership with the Woodland Trust. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change. Since 2015 we have planted over 1 million trees. 

4 Saving based on the estimated annual cost for a non-economy-7, dual-fuel, high user (4300 kWhs elec. and 17000 kWhs gas) paying monthly in advance by Direct Debit. Comparisons made against the Ofgem published tariff cap for a customer on a standard variable or default tariff that comes into effect on 01/04/2021, applied to the same high user consumption values. Savings are an estimate only and your actual costs will vary according to your region and usage. All rates correct as of 05/08/2021.

5 By providing 100% carbon-neutral gas (15% green gas and 85% offset) and offsetting all associated lifecycle carbon emissions involved in the production and consumption of your electricity & gas, OVO Beyond reduces your yearly carbon emissions from the energy used in your home that's supplied by OVO to net zero. The renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. The green gas we sell is backed via renewable certificates (Renewable Gas Guarantees of Origin (RGGOs)). See here for details on Renewable Gas Guarantees of Origin and how these work. We offset the remaining emissions by supporting UN REDD+  carbon reduction projects that are certified to the Verified Carbon Standard .

How OVO Beyond plants trees in your name - OVO plants 5 trees for every OVO Beyond member through our award-winning I Dig Trees programme with The Conservation Volunteers. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change. Since 2015 we have planted over 1 million trees.

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