OVO started as an idea around the kitchen table. A couple of friends listing what they wanted from their energy supplier, but weren’t getting. Things like fair pricing. Great service. Clear and simple information. Technology to make managing your energy easier. And above all, honesty and openness.
Why stay with OVO?
Online account management
Check your balance quickly and easily, and submit meter readings online or with our app
All our tariffs come with at least 33% renewable electricity as standard
3% interest reward
Stay in credit and we'll pay you 3% OVO interest rewards on the balance
Our average customers save over £120 a year
Voted top for customer satisfaction
We came first for overall customer satisfaction in the uSwitch Energy Awards 2017.
Frequently Asked Questions
Here are our most common asked questions, find out more in OVO Help.
According to Ofgem, the energy regulator, if you’re directly responsible for your own energy bills, you’re entitled to switch to a new energy company whenever you want. Your landlord or letting agent can’t stop you unless they have a very good reason. Even if they’ve included a ‘preferred supplier’ clause in your lease or rental agreement, they can’t enforce it, and you don’t need to stay with the provider they’ve chosen. The only time when a landlord can insist on an energy supplier is if they (the landlord) are directly responsible for paying the energy bills. For example, if they:
Have included energy costs in your rent or charges.
Pay the energy bills and collect the money from you later.
Are responsible for paying the bills and keeping the property on supply between tenancies.
You can find out more about your rights as a tenant here.
If OVO already supplies your new home, we can look at the previous tenant or owner’s bills and energy use. Then we can let you know what your average monthly energy costs are likely to be.
If you’re switching to us, we’ll need to wait for some industry data to come through. This will tell us the Estimated Annual Consumption for your new home. If you’re paying monthly for your energy, we’ll base your new monthly payments on this data.
Yes, this is possible – but we can’t move it very far. For example, if it’s too low or high for you to read, we can move it up or down, but not more than a meter. We’ll have to charge you for this, but the amount will depend on what kind of work, and how much, we need to do.
If you get in touch with us, we’ll arrange for an engineer to come and check your property and explain your options. We definitely can’t:
Move a meter from inside your home to outside.
Move it more than one metre from its distribution fuse.
Move meters from one wall to another.
Move meters off the meter board (this a board fixed to the wall, which also supports your main electrical fuse box).
Even if you’re moving into a new-build, the gas and electricity at your new home should already be switched on.
The previous owner, or the construction company if it’s a new-build, should have left you documents showing which company is supplying your energy. You can then decide whether you want to stay with the same provider, or if you’d prefer to switch.
As soon as you’re financially liable for the property (probably on the day you ‘complete’ the purchase) you’ll start being responsible for the bills. Make sure the previous owner has contacted the energy company and given them a meter reading when they left – otherwise you could end up paying for some of their energy.
Even if you’re planning to switch to a new provider, contact the existing energy company right away to let them know you’re the new owner and when you moved in.
If you’re an OVO customer, just log into My OVO to let us know you’re moving. We’ll need you to tell us the exact date when you’re moving out and give us your final readings on the day. We’ll then create a final bill for you.
If you’re a homeowner, you should also contact other utility companies, such as water, phone line, broadband, cable or satellite TV etc. They’ll need to know your moving date, and they’ll probably ask for details of the new owner or tenant.
If you’re a tenant, you only need to contact utilities if you’re responsible for the bills. For example, if your landlord pays the water rates, you don’t need to contact the water company.
You’ll find more useful info about moving home here.
If you’re leaving a rented home and one of the other tenants wants to take over the OVO contract, they just need to call us on 0330 303 5063 – or you can let us know in My OVO. Click on ‘Moving home’ in ‘My profile’ and follow the prompts. We’ll need various details, including the date they want to take over the contract, their name and date of birth, and their email address – you’ll find a full list here.
If you’re taking over the lease at a rented home where we supply the energy, just call us on 0330 303 5063, or ask the current account holder to let us know in My OVO. We’ll need to know the full address and postcode, plus various other details listed here.
If you’ve split up or separated from a partner and you’re leaving home, you need to update us in My OVO if you want your ex to take over the bills. Click on ‘ Moving home’ in ‘My profile’ and follow the prompts. You can only do this if you’re the named OVO account holder.
If a named OVO account holder has died and you need to take over responsibility for the contract, please call us on 0330 303 5063 or 01179 303 100. We’ll ask you for the name of the person who has died, their OVO account number, and various other details.
If you’re responsible for paying the bills in your new home, and you’re the named account holder on your energy bills, you don’t need to get approval from your landlord before applying for a smart meter. However, you should let your landlord know what’s happening.
If your landlord pays the energy bills, they’ll have to apply for a smart meter. Tell them about all the benefits, and explain that the government wants every home to have one by 2020.
If you want to switch to a new energy provider now you’ve moved in, do that first. They might even offer you a smart meter during the switching process.
Once you’ve switched to the energy company of your choice, contact them to ask about smart meters. If you’re an OVO customer, you can’t actually apply for a smart meter yet, as our engineers are working their way around the UK.
As soon as we’re about to start installing smart meters in your area, we’ll be in touch to let you choose a time and date for our engineer to fit a new smart meter.
Your letting agent, landlord or previous owner should have left you documents with details of the existing energy provider. Or they may be in a legal pack from your conveyancing solicitor.
If not, try these checks:
Look for energy statements in the info you’ve been given.
Contact the letting agent, landlord or previous owner.
If you’ve got prepayment meters, have a look for the brand name on either the meters or the electricity meter key/gas meter card.
If none of this helps, find your meter serial numbers and telephone the Meter Point Administration Service (MPAS) on 0870 608 1524 or get in touch with your Distribution Network Operator – you’ll find their details here.
We’ve provided other helpful info about moving home in OVO Help.
Since being with OVO, I have saved money on my bills. I love the fact that statements are easy to understand, they are updated regularly, and I take my own meter readings. I feel in charge of the amount of energy I use and I know exactly where I stand with my monthly payments. Another plus is that they can be contacted very easily and I do not have to wait for ages to speak to someone. Well done OVO.
A breath of fresh air
I switched to OVO in May 2014 on a two year fixed deal and immediately loved their friendly approach, easy to use website and clear bills. The 3% interest on credit balances is a bonus! My fixed contract is about to expire and I've already signed up for another year. I also recommended OVO to my daughter.
If only all Utilities were handled this well.
I found OVO very easy to deal with. Prices were competitive for my fixed price dual tariff. Switch was handled well and the only time I needed to contact them by phone the lady I dealt with handled my query with grace and speed. So much better than my last supplier who had totally lost the plot.
Excellent credentials and customer service!
OVO have always been excellent when I've contacted them, both friendly and knowledgeable! They're consistently cheaper for me than the competition and their green credentials really help as well.
Number one for energy
I moved to OVO 12 months ago after having a nightmare experience with Scottish Power and there is just no comparison between the 2 of them, your bill is so easy to understand and shows you everything you need to know. So easy to get through to by phone and you talk to very friendly and helpful people who you can tell are very happy in their job. They may not be quite the cheapest on the market but by far the best if you want customer service and reliability. No more big six boys for me.
I have no hesitation in recommending OVO not just for the clear and easy monthly reading/billing system but for the overall quality of service over the years - for example a recent technical query about PME (raised by our electrician) produced a quick and helpful response to my e-mail complete with our power distribution company contact telephone numbers and an offer to assist further if needed. They are one of the most efficient and responsive organisations that I have ever dealt with. Top marks.
Additional terms and conditions Please see below for full terms and conditions on 33% renewable electricity, 3-5% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including Self Service Reward. All rates correct as of 27/9/2018, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 27/9/2018, but may go up or down.
3Pay Monthly Savings claims: Saving based on the estimated annual cost of Simpler tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including Self Service Reward. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 27/9/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.
33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal and hydro.
OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply: https://www.ovoenergy.com/terms
95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded 'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.
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