Whether you want to take us with you to your new home or you're moving somewhere that's already powered by OVO, we’re here to take care of your gas and electricity – with one of our carbon-kicking plans.
We’ll make sure everything's quick and easy, so you’ll be all set up at your new place even sooner. Read on for everything you need to know about sorting your energy when you move home.
I’m moving in
Moving house can be hectic – but sorting out your energy with us is easy. Our team can give you a quote for our plans in no time.
And if there’s one you like, they can set it up for you there and then. So your energy will be all set for your move. No hassle.
Call us on: 0330 303 5063 Opening hours: Monday to Friday 8:00am - 6:00pm
I’m moving out
Take us with you when you move: it's easy. Just log in to your account and let us know you’re moving – it's quick and simple.
Then we sort everything out from there. Phew, that’s one less thing to do!
According to Ofgem, the energy regulator, if you’re directly responsible for your own energy bills, you’re entitled to switch to a new energy company whenever you want. Your landlord or letting agent can’t stop you unless they have a very good reason. Even if they’ve included a ‘preferred supplier’ clause in your lease or rental agreement, they can’t enforce it, and you don’t need to stay with the provider they’ve chosen. The only time when a landlord can insist on an energy supplier is if they (the landlord) are directly responsible for paying the energy bills. For example, if they:
Have included energy costs in your rent or charges.
Pay the energy bills and collect the money from you later.
Are responsible for paying the bills and keeping the property on supply between tenancies.
You can find out more about your rights as a tenant here.
If OVO already supplies your new home, we can look at the previous tenant or owner’s bills and energy use. Then we can let you know what your average monthly energy costs are likely to be.
If you’re switching to us, we’ll need to wait for some industry data to come through. This will tell us the Estimated Annual Consumption for your new home. If you’re paying monthly for your energy, we’ll base your new monthly payments on this data.
Yes, this is possible – but we can’t move it very far. For example, if it’s too low or high for you to read, we can move it up or down, but not more than a meter. We’ll have to charge you for this, but the amount will depend on what kind of work, and how much, we need to do.
If you get in touch with us, we’ll arrange for an engineer to come and check your property and explain your options. We definitely can’t:
Move a meter from inside your home to outside.
Move it more than one metre from its distribution fuse.
Move meters from one wall to another.
Move meters off the meter board (this a board fixed to the wall, which also supports your main electrical fuse box).
Even if you’re moving into a new-build, the gas and electricity at your new home should already be switched on.
The previous owner, or the construction company if it’s a new-build, should have left you documents showing which company is supplying your energy. You can then decide whether you want to stay with the same provider, or if you’d prefer to switch.
As soon as you’re financially liable for the property (probably on the day you ‘complete’ the purchase) you’ll start being responsible for the bills. Make sure the previous owner has contacted the energy company and given them a meter reading when they left – otherwise you could end up paying for some of their energy.
Even if you’re planning to switch to a new provider, contact the existing energy company right away to let them know you’re the new owner and when you moved in.
If you’re an OVO customer, just log into My OVO to let us know you’re moving. We’ll need you to tell us the exact date when you’re moving out and give us your final readings on the day. We’ll then create a final bill for you.
If you’re a homeowner, you should also contact other utility companies, such as water, phone line, broadband, cable or satellite TV etc. They’ll need to know your moving date, and they’ll probably ask for details of the new owner or tenant.
If you’re a tenant, you only need to contact utilities if you’re responsible for the bills. For example, if your landlord pays the water rates, you don’t need to contact the water company.
You’ll find more useful info about moving home here.
If you’re leaving a rented home and one of the other tenants wants to take over the OVO contract, they just need to call us on 0330 303 5063 – or you can let us know in My OVO. Click on ‘Moving home’ in ‘My profile’ and follow the prompts. We’ll need various details, including the date they want to take over the contract, their name and date of birth, and their email address – you’ll find a full list here.
If you’re taking over the lease at a rented home where we supply the energy, just call us on 0330 303 5063, or ask the current account holder to let us know in My OVO. We’ll need to know the full address and postcode, plus various other details listed here.
If you’ve split up or separated from a partner and you’re leaving home, you need to update us in My OVO if you want your ex to take over the bills. Click on ‘ Moving home’ in ‘My profile’ and follow the prompts. You can only do this if you’re the named OVO account holder.
If a named OVO account holder has died and you need to take over responsibility for the contract, please call us on 0330 303 5063 or 01179 303 100. We’ll ask you for the name of the person who has died, their OVO account number, and various other details.
If you’re responsible for paying the bills in your new home and are the named account holder on your energy bills, you don’t need your landlord's approval to book a smart meter installation. However, you might want to let them know what’s happening first.
If your landlord pays the energy bills and they're the named account holder on the bills, they’ll have to approve the smart meter installation. You can tell them about all the benefits and explain that the government wants every home to have one by 2020.
If you're planning on switching soon, you might want to wait and get your smart meter installed with your new supplier. If you have a smart meter installed before you switch, it might keep its smart features with your new supplier depending on the kind of smart meter you have. You can find out more about the different generations of smart meters and what this means for your switch here.
We're currently installing smart meters for our customers across the UK. You'll need your OVO account number and postcode to book – click here to get started.
Your letting agent, landlord or previous owner should have left you documents with details of the existing energy provider. Or they may be in a legal pack from your conveyancing solicitor.
If not, try these checks:
Look for energy statements in the info you’ve been given.
Contact the letting agent, landlord or previous owner.
If you’ve got prepayment meters, have a look for the brand name on either the meters or the electricity meter key/gas meter card.
If none of this helps, find your meter serial numbers and telephone the Meter Point Administration Service (MPAS) on 0870 608 1524 or get in touch with your Distribution Network Operator – you’ll find their details here.
We’ve provided other helpful info about moving home in OVO Help.
1 We buy 50% of your electricity from renewable sources such as wind, solar and hydro. There’s no extra environmental benefits to the [Better Energy / 2 Year Fixed Energy / Simpler Energy / Better Smart Energy] plan.
2 Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It’s calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply.
3 By providing 100% renewable electricity and 100% carbon neutral gas (15% green gas and 85% offset) and offsetting all associated lifecycle carbon emissions involved in the production and consumption of your energy, OVO Beyond reduces your yearly carbon emissions from the energy used in your home to net zero. We buy our renewable electricity via renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. We buy our green gas via renewable certificates (Renewable Gas Guarantees of Origin (RGGOs). See here for details on Renewable Gas Guarantees of Origin and how these work. We offset the remaining emissions by supporting UN-led REDD+ carbon reduction projects that are certified to the Verified Carbon Standard.
4 Saving based on the estimated annual cost for a non-economy-7, dual-fuel, medium user (2900 kWhs elec. and 12000 kWhs gas) paying monthly in advance by Direct Debit. Comparisons made against the Ofgem published tariff cap for a customer on a standard variable or default tariff that came into effect on 01/04/2020, applied to the same medium user consumption values. Savings are an estimate only and your actual costs will vary according to your region and usage. All rates correct as of 18/09/2020.
5 By providing 100% renewable electricity and 100% carbon neutral gas (15% green gas and 85% offset) and offsetting all associated lifecycle carbon emissions involved in the production and consumption of your energy, OVO Beyond reduces your yearly carbon emissions from the energy used in your home to net zero. We buy our renewable electricity via renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. We buy our green gas via renewable certificates (Renewable Gas Guarantees of Origin (RGGOs)). See here for details on Renewable Gas Guarantees of Origin and how these work. We offset the remaining emissions by supporting UN-led REDD+ carbon reduction projects that are certified to the Verified Carbon Standard.
8 Indra Renewable Technologies Limited (one of the OVO Group companies) will own the charger throughout the trial. The charger will be installed at no cost to you (provided the installation is standard).
You have off-street parking for your vehicle
The charging installation point is no more than 10 metres from your fuse box.
The fuse box is RCD protected and has one other way to protect the outgoing circuit for the charge point.
Cables can be surface mounted and clipped in directly.
No groundworks are needed.
The charge point can be fixed to your home and can use your home’s earthing arrangement (which must also comply with current regulations).
Additional terms and conditions Please see below for full terms and conditions on 50% renewable electricity, 3-5% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including Self Service Reward. All rates correct as of 27/9/2018, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 27/9/2018, but may go up or down.
3Pay Monthly Savings claims: Saving based on the estimated annual cost of Simpler tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including Self Service Reward. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 27/9/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
50% of your electricity comes from renewable sources: 50% renewable electricity as standard as of 1st October 2019. Renewable electricity is generated from wind, solar, geothermal and hydro.
OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply: https://www.ovoenergy.com/terms
95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded 'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.
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