Energy price cap

Ofgem’s energy price cap limits what you pay for gas or electricity on a variable rate plan. Find out how it works – and how it affects your prices.

April 2024 price changes

The way energy suppliers set prices is impacted by the price cap – set by Ofgem, the energy regulator. This limits the amount customers on variable-rate plans will pay for each unit of gas and electricity and sets a maximum standing charge.

Ofgem have announced that the new price cap will be £1,690 for a typical household¹ from 1 April until 30 June 2024. This is a decrease of £238.

In most regions, the unit rate is going down in line with the new price cap. The standing charge is going up slightly in most regions, but the majority of customers will still pay less over a year.

What this means if you pay monthly for your energy

If you're on a variable rate plan

Most customers’ annual costs will go down on 1 April in line with the new price cap. If your prices are changing, we’ll write to let you know how it impacts you. Your actual bills will still depend on how much energy your home uses.

If you're on a fixed rate plan

The price cap doesn't affect prices for fixed-rate plans. If you're on a fixed-rate plan your prices won't change until your current plan ends.

What this means if you Pay As You Go for your energy

All Pay As You Go prices are variable –  so your unit rate and standing charge will change in line with the price cap. Government support through the Energy Price Guarantee (EPG) will end on 1 April. 

We’ll write to you to let you know if this impacts you personally.

Useful to remember: if your home uses more energy, your costs can go up

The price cap doesn’t put a limit on the total cost of your energy. Instead, it limits the amount you pay per unit of gas or unit of electricity – and for your daily standing charge. This means if your home uses more energy, costs can still rise. 

It can be helpful to think of it like filling up a car with petrol. The price per litre stays the same, but the total cost changes – depending on how much you fill up.

More ways to save

You might save by moving to a fixed plan

Check your online account for our latest prices.

Get a free smart meter

See your home’s energy use in real time and spot ways to save with a smart meter online. You’ll also unlock money-saving offers and rewards like Power Move.

Save money by using off-peak energy

Join our Power Move challenges. So far, customers have saved 15.9 tonnes of carbon – and cut £746k off their bills.

Prices are lower with a Direct Debit

You can set it up in your online account. We'll review your Direct Debit regularly to make sure it covers your energy costs and that you're paying the right amount.

Get accurate bills by sending a meter reading before 31 March

You can send a reading in your energy account or on our app.

There’s still support available

We’re here to support you.

Our Customer Support Package offers specialist help to customers – including financial relief and guidance.

If you’re worried about your energy bills, please contact us.

Priority Services Register

Need extra support? We can offer free help if you’re ill, have a disability or have a medical condition.

Questions and answers

Direct Debit questions

Help and support

Sources and references

1 Figures are for typical domestic consumption paid by Direct Debit (11,500 kWh for gas and 2,700 kWh). This will vary based on actual household usage.

2 Figures are for typical domestic consumption for customers that Pay As You Go (11,500 kWh for gas and 2,700 kWh). This will vary based on actual household usage.

3 This saving is based on a typical domestic dual fuel customer who uses on average 11,500 kWh for gas and 2,700 kWh for single-rate electricity, and will vary based on actual household use.