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If we’ve got something wrong, let us know so we can put it right

We want to make sure that we’re giving our customers the best service possible. But sometimes things don’t go to plan.

If this happens, we want to put things right for you as quickly as possible and learn from your feedback.

Let us know if you have an issue

A member of our frontline team will try to solve the problem straight away wherever possible.

We’ll say sorry if we’ve made a mistake, explain what went wrong, and fix any issues.

If it’s appropriate, we may offer compensation to recognise the effect our service failure has had on you.

Contact us

Pay monthly phone

0330 303 5063

Pay As You Go phone

0330 175 9669


Message us


OVO Energy, 1 Rivergate, Temple Quay, Bristol BS1 6ED

How the complaints process works

Energy Ombudsman

Other obligations

If part or all of your complaint is that we haven’t complied with our sales and marketing obligations, we’ll compensate you appropriately and in line with regulatory standards.

Internal review

You can request an internal review if you’re not happy with the way your complaint has been handled at any stage of the process.

This includes where you have agreed to a resolution but then feel that this might not be the right outcome.

Other sources of help