OVO account

Support if you’re deaf or have hearing loss

Interpreter service

We’ve teamed up with SignVideo to provide a free online BSL interpreting service available from Monday to Friday, 9am–5pm.

Use the button below to connect with a BSL interpreter to let them know what you need help with. They’ll feed your questions to us and get back to you with the answers. You don’t need any special equipment or training to use this, you can access it anywhere with an internet connection on any device (computers, tablets, mobiles etc.).

First time using a BSL service?

Just click the button below, download the SignVideo Live plug-in and create your account.

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum


Still need help?

If you have a gas leak, power cut , or Pay As You Go emergency, get emergency help.