Got a question? You'll most likely find the answer here. Select one of the help categories below, or use the search bar to find specific answers.
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How do Direct Debits work?
Direct Debit reviews explained
Setting up and editing your Direct Debit
OVO Interest Reward
Energy bills explained
Energy bill breakdown
Need help filling in your FiT form?
Warm Home Discount
Winter Fuel Allowance
Cold Weather Payments
Debt and energy assistance
Why am i paying more than i expected for my energy
Switching to OVO
Switching if renting or in debt
Switching suppliers with a smart meter
Refer A Friend
Meter reading problems
What should I expect when an OVO engineer needs to visit my home?
OVO's pricing principles
OVO tariffs explained
Renewing your contract
Electric vehicles and EV Everywhere
What do I need to do before my smart meter installation?
Your smart meter installation
Smart meter troubleshooting
Smart relay device
Smart meter code of practice
After your smart meter installation
In-home display troubleshooting
Smart meters and safety
Using your OVO online account
Independent energy advice
What is the Priority Register?
CORGI Home Plan
What is the OVO Foundation?
If you’re worried about your supply or something’s not right, let us know asap.
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Have a look
here to see how many customers have complained, what happened next, and how we've sorted things out
at the end of each quarter and year.
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