androidangle-left2angle-right2appleblogenvelopefacebookgithub_24Icon/contact/chat/ic_chat_24Icon/electricity/electricity/ic_electricity_24Icon/energy/ic_energy_24Icon/gas/gas/ic_gas_24Icon/home/ic_home_24Icon/lost-search/ic_lost-search_24Icon/device/phone/ic_phone_24ic_solid-arrow-left_24ic_solid-arrow-right_24ic_spinner_24Icon/profile/ic_username_24cabcalculatorcredit-cardenvelopefolder-openhomelaptopovopagelinesphonesmartmetertoggle-onlinkedinplusstackoverflow_24star2star-halftwitteryoutubeforumlegacy-icon-communities-exitquote-open
  1. Home
  2. Help

We're here to help

Got a question? You'll most likely find the answer here. Select one of the help categories below, or use the search bar to find specific answers.

OVO Energy PAYG is now Boost. Click here for Boost Help

Explore by Category

Featured questions View all >

I'm moving home, how can OVO help me?
This question covers both what to do about gas and electricity when you move into a new home, and what happens when you move away from a property we’ve supplied.
Read More
What’s the OVO Forum all about?
It’s our new online community. A place where you can ask questions and get answers whenever you need them – morning or night, any day of the week.
Read More
What makes up my monthly energy bill?
Your monthly bill doesn’t just cover the energy you’ve used, but network and metering costs, social and environmental obligations as well as supplier overheads and VAT.
Read More
So your economy 7 meter gives you off-peak cheap electricity, but when is it cheapest?
in OVO Tariffs and Plans
How has having a smart meter helped you?
in Understanding your Smart Meter
Fun Friday Facts.......
in Anything but energy

What to do in an emergency

If you’re worried about your supply or something’s not right, let us know asap.

In an emergency

Guides

Pick up all the insider know-how you need to help you get more from your energy.  And spend less.

See our guides

Have we let you down?

If you’re not happy - or even if you are - tell us. The more we know how we’re doing, the better we do things.

Have a look here to see how many customers have complained, what happened next, and how we've sorted things out at the end of each quarter and year. 

Your feedback

Helping you save energy

Wise up to all the tips and tricks that can make your home cosier and bills lower.

Energy efficiency

Online Contact Form

Still not found what you're looking for?
Call one of our team >

Our offices

Bristol

1 Rivergate, Temple Quay, Bristol BS1 6ED

London

33 Notting Hill Gate, Kensington, London, W11 3JQ
Like most websites OVO Energy uses cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this site. Accept and Close