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Got a question? You'll most likely find the answer here. Select one of the help categories below, or use the search bar to find specific answers.

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What to do in an emergency

If you’re worried about your supply or something’s not right, let us know asap.

In an emergency


Pick up all the insider know-how you need to help you get more from your energy.  And spend less.

See our guides

Have we let you down?

If you’re not happy - or even if you are - tell us. The more we know how we’re doing, the better we do things.

Have a look here to see how many customers have complained, what happened next, and how we've sorted things out at the end of each quarter and year. 

Your feedback

Helping you save energy

Wise up to all the tips and tricks that can make your home cosier and bills lower.

Energy efficiency

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Send us an email

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Opening hours

  • Monday to Friday
    8am - 6pm

Our offices


1 Rivergate, Temple Quay, Bristol BS1 6ED


33 Notting Hill Gate, Kensington, London, W11 3JQ
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