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We're here to help

Got a question? You'll most likely find the answer here. Select one of the help categories below, or use the search bar to find specific answers. For Coronavirus related questions, head to our FAQs, here.

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What to do in an emergency

If you’re worried about your supply or something’s not right, let us know asap.

In an emergency


Pick up all the insider know-how you need to help you get more from your energy.  And spend less.

See our guides

Have we let you down?

If you’re not happy - or even if you are - tell us. The more we know how we’re doing, the better we do things.

Have a look here to see how many customers have complained, what happened next, and how we've sorted things out at the end of each quarter and year. 

Your feedback

Helping you save energy

Wise up to all the tips and tricks that can make your home cosier and bills lower.

Energy efficiency

Still not found what you're looking for?

Pay monthly customers

Opening hours

  • Monday to Friday 8am - 6pm

If you're hard of hearing...

You can always have a British Sign Language interpreter help you manage your energy. To make that happen, we’ve teamed up with SignVideo – a free service available for you anytime from Monday to Friday, between 9am-5pm.

It’s super easy to use
Just hit this link to connect and tell your interpreter how we can help you. They’ll then feed your question back to us, and vice versa. You don’t need any special equipment or training to use this.* And it works from anywhere (as long as you have internet), and from any device (like a PC, Mac or tablet with a webcam, or a smartphone).

First time using a BSL service?
All you need to do is click the link above, download the SignVideo Live plug-in and create an account. Easy, as it should be.

*Just make sure your internet connection has a bandwidth of at least 256 kbp/s upload and download (or, 384kbp/s for even better quality) for the video to work.

Our offices


1 Rivergate, Temple Quay, Bristol BS1 6ED


69 Notting Hill Gate, Kensington, London, W11 3JS