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What to do in an emergency
If you’re worried about your supply or something’s not right, let us know asap.
In an emergency
Guides
Pick up all the insider know-how you need to help you get more from your energy. And spend less.
See our guides
Have we let you down?
If you’re not happy - or even if you are - tell us. The more we know how we’re doing, the better we do things.
Have a look here to see how many customers have complained, what happened next, and how we've sorted things out at the end of each quarter and year.
Your feedback
Helping you save energy
Wise up to all the tips and tricks that can make your home cosier and bills lower.
Energy efficiencyThinking of emailing?
Getting our Self Service Reward? Remember – unless you couldn’t find help online or in our app – by using this form, you won’t qualify for the reward this quarter. Find out more here.
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If you're hard of hearing...
You can always have a British Sign Language interpreter help you manage your energy. To make that happen, we’ve teamed up with SignVideo – a free service available for you anytime from Monday to Friday, between 9am-5pm.
It’s super easy to use
Just hit this link to connect and tell your interpreter how we can help you. They’ll then feed your question back to us, and vice versa. You don’t need any special equipment or training to use this.* And it works from anywhere (as long as you have internet), and from any device (like a PC, Mac or tablet with a webcam, or a smartphone).
First time using a BSL service?
All you need to do is click the link above, download the SignVideo Live plug-in and create an account. Easy, as it should be.
*Just make sure your internet connection has a bandwidth of at least 256 kbp/s upload and download (or, 384kbp/s for even better quality) for the video to work.