Got a question? You'll most likely find the answer here. Select one of the help categories below, or use the search bar to find specific answers.
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How do Direct Debits work?
Direct Debit reviews explained
Setting up and editing your Direct Debit
OVO Interest Reward
Energy bills explained
Energy bill breakdown
Need help filling in your FiT form?
Warm Home Discount
Self Service Reward
Winter Fuel Allowance
Cold Weather Payments
Debt and energy assistance
Why am i paying more than i expected for my energy
Switching to OVO
Switching if renting or in debt
Switching suppliers with a smart meter
Refer A Friend
Had your energy taken over by OVO?
Meter reading problems
What should I expect when an OVO engineer needs to visit my home?
OVO's pricing principles
OVO tariffs explained
Renewing your contract
Electric vehicles and EV Everywhere
What do I need to do before my smart meter installation?
Your smart meter installation
Smart meter troubleshooting
Smart relay device
Smart meter code of practice
After your smart meter installation
In-home display troubleshooting
Smart meters and safety
Using your OVO online account
Independent energy advice
What is the Priority Register?
CORGI Home Plan
What is the OVO Foundation?
Report a security concern
If you’re worried about your supply or something’s not right, let us know asap.
Pick up all the insider know-how you need to help you get more from your energy. And spend less.
If you’re not happy - or even if you are - tell us. The more we know how we’re doing, the better we do things.
Have a look
here to see how many customers have complained, what happened next, and how we've sorted things out
at the end of each quarter and year.
Wise up to all the tips and tricks that can make your home cosier and bills lower.
Getting our Self Service Reward? Remember – unless you couldn’t find help online or in our app – by using this form, you won’t qualify for the reward this quarter. Find out more here.
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