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Help & Support

Got a question? You’ll most likely find the answer online (see below). But if you’re really stuck, ring our friendly Bristol-based team. They’ll be happy to sort you out.

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Pick up all the insider know-how you need to help you get more from your energy.  And spend less.

See our guides

Have we let you down?

If you’re not happy - or even if you are - tell us. The more we know how we’re doing, the better we do things.

Have a look here to see how many customers have complained, what happened next, and how we've sorted things out at the end of each quarter and year. 

Your feedback

Helping you save energy

Wise up to all the tips and tricks that can make your home cosier and bills lower.

Energy efficiency

What to do in an emergency

If you’re worried about your supply or something’s not right, let us know asap.

In an emergency

Contact us

Can’t find what you’re looking for here? Get in touch and we’ll do our best to help

Contact us