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Featured questions View all >

I'm moving home, how can OVO help me?
This question covers both what to do about gas and electricity when you move into a new home, and what happens when you move away from a property we’ve supplied.
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What’s the OVO Forum all about?
It’s our new online community. A place where you can ask questions and get answers whenever you need them – morning or night, any day of the week.
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What makes up my monthly energy bill?
Your monthly bill doesn’t just cover the energy you’ve used, but network and metering costs, social and environmental obligations as well as supplier overheads and VAT.
Read More
So your economy 7 meter gives you off-peak cheap electricity, but when is it cheapest?
in OVO tariffs, plans and renewals
How has having a smart meter helped you?
in Understanding your Smart Meter
Fun Friday Facts.......
in Anything but Energy

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In an emergency

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Have we let you down?

If you’re not happy - or even if you are - tell us. The more we know how we’re doing, the better we do things.

Have a look here to see how many customers have complained, what happened next, and how we've sorted things out at the end of each quarter and year. 

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