Welcome to the Help Centre

We're proud to support the Service with Respect Campaign

At OVO, we take the health and wellbeing of our team very seriously. A heartfelt thanks to the people who treat us with respect and kindness. Remember, we’re here to help you – and we won’t stand for abuse of any kind.

Our Citizen's Advice scores

View our customer service scores collected by the Citizens Advice from July - September 2023.

Citizens Advice table

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum

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Still need help?

If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help.