Welcome to the Help Centre

Top articles

How to pay my OVO Energy bill
How to send us your gas and electricity meter readings
How to claim a refund when your account is in credit
Ways to get financial support
Moving home
How to read your gas and electricity meters
Common smart meter problems and solutions
How can I top up my Pay As You Go smart meter?
Priority Services Register: we're here for you
How do Direct Debits work?

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We're proud to support the Service with Respect Campaign

At OVO, we take the health and wellbeing of our team very seriously. A heartfelt thanks to the people who treat us with respect and kindness. Remember, we’re here to help you – and we won’t stand for abuse of any kind.

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Our Citizen's Advice scores

View our customer service scores collected by the Citizens Advice from January - March 2025.

Rank | Supplier | Contact waiting time | Customer commitments | Complaints | Overall score |
4th OVO 4.4 ★★★★☆ 5 ★★★★★ 2 ★★☆☆☆3.6 ★★★☆☆

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Can’t find an answer? Try asking our helpful OVO community.

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Still need help?

If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help.

Useful links

Read our energy guides

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