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Emergencies
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Bills and payments
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Pay As You Go
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Meters and In-Home Displays (IHD)
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Moving home and switching supplier
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Extra financial support
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Beyond

Bills and payments

Why am I paying more than I expected for my energy?
Credit Checks
Erroneous transfer: what to do if you’ve been switched by mistake
OVO statements explained: how to get your statement history
Estimated reading on bill
The Cold Weather Payment: what it is and how much you can claim
What to do if an account is in debt
Monthly bills and statements: energy charges explained
Why is there credit on your account, and what does it mean?
How do Direct Debits work?
Setting up your Direct Debit in our app
How billing works: a guide to common questions
Renewing your contract
How to pay my OVO Energy bill
How do I go paperless and manage my OVO bills online?
How to get a refund when your account is in credit

Bills and payments

Why am I paying more than I expected for my energy?
Credit Checks
Erroneous transfer: what to do if you’ve been switched by mistake
OVO statements explained: how to get your statement history
Estimated reading on bill
The Cold Weather Payment: what it is and how much you can claim
What to do if an account is in debt
Monthly bills and statements: energy charges explained
Why is there credit on your account, and what does it mean?
How do Direct Debits work?
Setting up your Direct Debit in our app
How billing works: a guide to common questions
Renewing your contract
How to pay my OVO Energy bill
How do I go paperless and manage my OVO bills online?
How to get a refund when your account is in credit

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Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum

Still need help?

If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help.

Useful links

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