How will I know when to renew my plan with OVO?
We’ll write to you 6 weeks before your plan is due to end. We’ll tell you our available plans and how to fix your energy plan with OVO again.
How to renew your contract...
We’ll get in touch when it’s nearly time to renew, and let you know our latest prices.
If you want to stay with OVO, you can renew in My OVO, or on the OVO app
Alternatively if you do not have an OVO online account you can contact us.
How do you work out my quote?
We take how much energy you used last year, multiply this by the unit rates and standing charges add on the VAT to get your estimated annual cost.
What happens if I don’t renew by the time my plan ends?
If you don’t refix, we’ll move you onto our variable rate tariff, Simpler Energy. Because it’s variable, unit rates and standing charges will increase or decrease in line with the quarterly price cap set by Ofgem.
Simpler Energy may be more expensive than one of our fixed plans. We’ll always give you at least 30 days’ notice about Price Cap changes, so you'll have time to choose a fixed tariff.
How do I renew my plan?
Yes! In fact, it’s the quickest and easiest way to do it. Here’s how:
Step 1: Go to My OVO
Log into 'My OVO'
Step 2: Get started
When it’s time to renew, a box will pop up as soon as you log in. It’s there to guide you through the renewal process. It’ll briefly tell you about your options for the year ahead.
Click ‘See my rates’ to see your ready-made quote.
If the box doesn’t appear, go to your dashboard and click ‘See my rates’ on the bottom right hand corner – or go to ‘My Profile’ and scroll down to ‘My plan’.
Step 3: Your estimated quote
We’ll show you our fixed and variable rate plans, plus the estimated monthly cost for each. Click ‘View tariff details’ to get the full lowdown.
When you’re happy with your plan and level of service, click ‘Select’.
Step 4: Check the details
The details of your plan will show on this page, so have one last read and click ‘Renew now’ if you’re happy. We’ll send you a confirmation email, and your new plan will start the moment your current one ends.
Step 5: Donate to OVO Foundation
Congratulations, you have renewed! On this page you can donate to OVO Foundation through your monthly payments. We’ll match every donation, penny for penny, pound for pound.
