What to do if there’s a balance to pay on your account
If there’s a balance to pay on your account and you pay by Direct Debit, the monthly amount you pay might be reviewed. We’ll recommend an increase if we don’t think your payments will cover the energy you’ll use.
We’ll always let you know if your Direct Debit needs to go up. You’ll also find your recommended Direct Debit amount in your online account, on the Payments screen of the ‘Your Direct Debit’ section. Or in the Bills section of the OVO app.
If you don’t see a recommended increase, it means we think your payments will cover your energy use. Even if you currently have a balance to pay.
If you need financial support, we’re here to help
If you’re worried about your payments changing or you can’t afford them, please speak to our team. We can make sure you get financial support that’s tailored to you and your situation. There are many options available for anyone who needs help. To get in touch with our team:
Sign up to our online tool at ovoenergy.com/payment-support and we can find the best plan for you.
Call us on 0800 408 6615. We’re here Monday to Friday, 9am and 5pm, and 9am to 2pm on Saturday.
Talk to us online at ovoenergy.com/help Monday to Friday, 8am to 6pm, and 9am to 2pm on Saturday.
You can also make a top-up payment to bring your balance back into credit. There are videos explaining how to change your Direct Debit or how to make a top-up payment.
Ask the OVO Forum
Can’t find an answer? Try asking our helpful OVO community.