We’re on a mission to make energy better, and we take pride in offering great customer service. We also know there’s always room to do more. That’s why we regularly review the feedback we get from customers about how we’re doing – and where we can improve.

• 84.4% of customers who contacted us in 2024 were “satisfied” or “extremely satisfied” with our service.

• We’re rated “Excellent” on Trustpilot, with over 80% of our reviews getting 4 or 5 stars.

Keeping you updated

We’ve committed to updating this page so that we’re transparent about how we can do better for our customers. We can’t promise to always get it right. But we can promise that we’ll learn and improve.

In summary: our performance over the last two quarters

Every quarter, we review and publish data on all the complaints we’ve had as a business. You can see our reporting from the last two quarters below.