Radio Teleswitching Service
If you have an RTS meter and your heating and hot water isn’t working, please call us right away on 0345 026 7028. We’re here to help.
The Radio Teleswitching Service (RTS) used a radio signal to allow some electricity meters to switch between peak and off-peak times, and control heating and hot water. The signal has now been switched off.
If you haven’t replaced your meter, we strongly recommend doing this even if you think it hasn’t been affected. Your meter might be stuck on the last schedule it used before the RTS signal was turned off. This means it'll be out of sync with your tariff's peak and off-peak hours. Or it might be stuck on ‘peak’ or ‘off-peak’ energy prices. Either of these issues could end up costing you more and lead to higher bills.
It's really important to get your RTS meter replaced as soon as possible so please visit our website or call us on 0330 102 8465 Monday to Friday, 8am to 5pm.
Unsure if you’ve got an RTS meter?
Take a look at the picture opposite to help identify if you have an RTS meter. Typically, it’s a black box located near your meter(s) with the words “RTS” or “Radio Teleswitch” written on it.