What to expectduring your installation
You’ll get a four-hour time slot for your engineer visit. It usually takes about 75 minutes to replace one meter, or around 100 minutes to change both gas and electricity meters.
Your power will be switched off during installation, but only for a short while. You’ll need to make sure the area is clear around your existing meter.
Once your smart meter’s up and running, you’ll be shown how it works. We can offer you some useful energy-saving tips too.
What installationtimes do you offer?
Appointments are available Monday to Friday, with time slots to choose from between 8am to 12 noon, 10am to 2pm, 12 noon to 4pm, or 2pm to 6pm. These are the time slots for our engineer to arrive, not the full installation time. For example, if you choose the morning slot, the engineer might arrive around 11:30am and stay until after 12:30pm.
How do I know theengineer is from OVO?
OVO engineers wear uniforms and carry ID cards. We also partner with trusted metering companies like MDS and SMS. If a company contacts you claiming to work for OVO and you don’t recognise the name, just give us a call and we’ll check they’re legitimate. Usually, one engineer will visit, but we’ll let you know in advance if more are needed.
A quick note on health and safety
Our engineers need to keep their shoes on for safety reasons, but they will use covers to protect your floors. If this is a problem, please let us know in advance.
What to expect on theday of your appointment
1
On the way
Your engineer will contact you before the installation. We’ll send a tracking link so you’ll know when they’re close.
2
Before the installation
The engineer will test a plug socket to make sure everything is working.
3
During the installation
Your engineer will replace your old meters with new smart ones. This usually takes between 75 and 100 minutes, depending on how many are being replaced.
4
Final checks
If you're getting a gas meter exchanged, the engineer will check your larger gas appliances to make sure the gas supply is flowing properly.
What happens once yoursmart meter’s been installed
Your engineer will test your smart meter to make sure it’s working correctly.
They will also:
Offer you an In-Home Display (IHD) to monitor your energy use in real time
Show you how to use your smart meter and IHD
Provide tips on saving energy
Give you a guidebook containing instructions for your specific IHD depending on whether you pay monthly or Pay As You Go
Feel free to ask your engineer any questions about your smart meter or IHD—they’re there to help.
How your smart meter, the OVO app and In-Home Display work together
All our smart meters come with a handy device called an In-Home Display (IHD). It displays how much energy you’re using and what it’s costing you, all in real time. Your IHD also helps you track your energy use over time – whether it’s daily, weekly, or monthly – with everything shown in £ and p, and kWh.You’re in full control too. You can view your account online or on the OVO app and get a clear picture of your energy habits month by month. Plus, sign up to Beyond to unlock rewards, all lined up for you on the OVO app. Terms and eligibility apply.