Power Move FAQs

You can join Power Move in the OVO app if you’re eligible and have joined Beyond, our Energy Savings Account.

To be eligible to join a Power Move challenge, you need to meet the following criteria:

• Be an OVO customer and have energy supplied by us
• Have the OVO app and have joined Beyond
• Have a working electricity smart meter
• Have a credit meter
• Have a single rate meter (not Economy 7 or Economy 10) or Charge Anytime or Heat Pump
• Have an active Direct Debit
• Have an active email address set up with OVO
• Be opted into half-hourly meter reads for billing (you can do this when you join)
• Be opted into half-hourly meter reads for settlement (you can do this when you join)

Please note: Not all meter types work with Power Move. Unfortunately, this means customers with multi-rate meters, like Economy 7 and Economy 10, can't join Power Move.

If you want to take part in Power Move, you'll need to join each challenge. You can join through the OVO app when the challenge starts.

You can leave a challenge by opting out through the OVO app.

A challenge typically lasts 3 months but can be extended up to 6 months. We’ll give you notice if there are any changes.

Power Move is about rewarding you for using energy in a way that’s better for the planet. That doesn’t mean using any less energy. Instead, we challenge you to use electricity at greener times of the day – in return for credit on your energy bill.

This helps lower the energy demand when less renewable power (like solar and wind) is available. By moving your non-essential electricity use away from peak times, you’re reducing the demand on the grid and our reliance on fossil fuels.

We set new challenges based on the time of year and its impact on electricity use. This means the target and rewards will change for each challenge.

A challenge typically lasts 3 months and has its own target and monthly credit as a reward. The target will be a percentage of your electricity use that you’ll need to reduce during peak times.

If you hit the target, you’ll earn monthly credit towards your energy account.

A Power Move challenge might see you:

• preparing meals ahead of time
• setting the washing machine or dishwasher to run in the morning
• turning off plug sockets when not in use
• Charging large devices at non-peak times

Please don’t turn off any essential power. Power Move is about moving your non-essential electricity use to a convenient and safe time. Avoid leaving washing machines, tumble dryers, or dishwashers running overnight or when you’re out. Find out more about electrical safety.

We measure your electricity use in 30-minute intervals during peak hours. For instance, if the peak hours are 4pm to 7pm, we’ll only measure your electricity between those times. Any electricity used before 4pm or after 7pm won’t count towards your peak use.

How we work out your result depends on whether we include or exclude weekends as off-peak. Check the challenge details to see if we include them or not.

Weekends included: To work out your peak use percentage when weekends are included, we divide your total electricity use during peak times by the total electricity you use throughout the month.

Weekends excluded: To work out your peak use percentage when weekends aren’t included, we divide your total electricity use during peak times by the total electricity you use between Monday and Friday in the month.

We use this formula: Peak usage percentage = (Electricity used during peak hours ÷ Total electricity used) x 100%.

Electricity used on an English bank holiday won’t count towards your monthly use.

You can earn credit based on the number of days you’re in the challenge.

For instance, if you joined on the 10th for a 30-day month, you'd have 21 days of readings.

If your average peak use were 6%, you'd hit the £12 target. But because you joined part way through the month, we'd work out your credit like this:

• Days participated: 21 days
• Total days in the month: 30 days
• Percentage of month participated: (21 ÷ 30) x 100 = 70%
• Prorated credit: 70% of £12 = £8.40

We don’t include English bank holidays.

Updates via email

We’ll send you 2 emails a month:

1. Mid-month – an email with your progress towards the target
2. End-of-month – an email confirming if you've successfully hit the target

Updates via the OVO app

You’ll soon be able to see your progress through the app. Sign in to your account and select 'Power Move' on the home screen.

Don’t have the OVO app? Download it from the App Store or Google Play Store.

We’ll credit the amount towards your next energy bill if you hit the monthly challenge target. You’ll see it on your statement.

If you don’t hit the monthly challenge target, you won’t earn credit for that month. But the good news is that the target resets each month, so you’ll have another opportunity.

You must meet all eligibility criteria throughout a challenge. If you become ineligible, we reserve the right to end your participation, and you won't receive the monthly credit.

Your smart meter needs to work and be connected to the internet to take part. 

We need at least 14 weekday readings to work out your monthly result. If technical issues stop us from getting enough readings for more than 7 days, we may remove you from a challenge. 

See our guide to fixing common smart meter issues.

If you stay with OVO and meet eligibility, you can rejoin Power Move with your new account details.

If you switch at any point in a challenge, you won’t be eligible to receive any credit you have earned for that month. For more details, see OVO’s Core terms.

You can opt out of Power Move anytime through the OVO app. If you leave part way through the month, you’ll lose any credit you may have earned. You can rejoin at any time.

You can visit our Power Move Forum for help and support, or contact us if you have any further questions.