When you sign up to PSR, you’re consenting to your data being stored on our secure systems. We’ll never share it with anyone for marketing purposes (so you won’t receive sales calls). But sometimes we’ll share it with those who supply and maintain the supply of electricity and gas to your home, including:
You can tell us not to share your data, but it means we might not be able to meet your needs. For example, in the event of a power outage, we couldn’t tell a network operator to prioritise your power should you need it. We also couldn’t include you in our password scheme or give you a Gas Safety Check.
Your water company
Remember to get in touch with your water company if you want to join their PSR too.
Power of attorney
Call us on 0330 303 5063 (Monday to Friday 8am-6pm) to add a power of attorney to your account.
You can always have a British Sign Language interpreter help you manage your energy. To make that happen, we’ve teamed up with SignVideo – a free service available for you anytime from Monday to Friday, between 9am-5pm.
It’s super easy to use Just hit this link to connect and tell your interpreter how we can help you. They’ll then feed your question back to us, and vice versa. You don’t need any special equipment or training to use this.* And it works from anywhere (as long as you have internet), and from any device (like a PC, Mac or tablet with a webcam, or a smartphone).
First time using a BSL service? All you need to do is click the link above, download the SignVideo Live plug-in and create an account. Easy, as it should be.
The Warm Home Discount (WHD)
Find out what it is, how you get it – and everything in between.
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