guide

Warm Home Discount

02 October 2023 | OVO Energy

The Warm Home Discount is a one-off £150 discount given to eligible domestic electricity customers to help with their energy costs. It's usually paid between October and March of each scheme year. It's a Government scheme funded by participating energy suppliers like us. It’s designed to help people who need it most.

Eligibility for the Warm Home Discount

Following Government changes to the scheme in 2022, eligibility for the Warm Home Discount depends on where you live.

England or Wales

If you live in England or Wales you don’t need to apply for the Warm Home Discount but you will need to meet the eligibility criteria set by the Government. This is split into two Core Groups:

  • Core Group 1 - for people who get Guaranteed element of Pension Credit
  • Core Group 2 - for people who get qualifying means-tested benefits or tax credits

The eligibility qualifying date for both groups is 13 August 2023. The Government will write to benefit claimants between October and December 2023.

What do I do if I don't get a letter?

In some cases the Government will write to you to request more information. It's important you give them this information by 29 February 2024 to be considered for the discount. We can only apply the discount once we’ve been told to by the Government.

Core Group 1

To be considered for the discount:

  • You or your partner were named on the domestic electricity bill on 13 August 2023.
  • You were supplied by OVO on the qualifying date. If you were supplied by another supplier participating in the scheme on the qualifying date, that supplier will be told to give you the discount even if we're now supplying you.
  • You or your partner got the Guaranteed element of Pension Credit on the qualifying date.

Core Group 2

To be considered for the discount:

  • You or your partner were named on the domestic electricity bill on 13 August 2023.

  • You were supplied by OVO on the qualifying date. If you were supplied by another supplier participating in the scheme on the qualifying date, that supplier will be told to give you the discount even if we're now supplying you.

  • You or your partner receive the following qualifying means-tested benefits or tax credits:

    • Housing Benefit

    • Income-related Employment and Support Allowance (ESA)

    • Income-based Jobseeker’s Allowance (JSA)

    • Income Support

    • The 'Savings Credit' part of Pension Credit

    • Universal Credit

      You could also qualify if your household income falls below a certain level and you get either:

    • Child Tax Credit

    • Working Tax Credit

  • Your property has a high energy cost score. This is partly based on details of your property like its type, how old it is, and the overall floor size etc. The Department for Works & Pensions (DWP) will work with the Valuation Office Agency (VOA) to work out your property energy score. The Government will write to you if they need more information.

Scotland

If you live in Scotland, there are two groups:

  • Core group - you won't need to apply, but you must meet eligibility criteria.
  • Broader group - We have now closed to new Broader Group applications for the current scheme year. We will reopen later in autumn 2024.

Core Group

To be considered for the discount:

  • You or your partner were named on the domestic electricity bill on 13 August 2023.
  • You were supplied by OVO on the qualifying date. If you were supplied by another supplier participating in the scheme on the qualifying date, that supplier will be told to give you the discount even if we're now supplying you.
  • You or your partner got the Guaranteed element of Pension Credit on the qualifying date.

The eligibility qualifying date is 13 August 2023. The Government will write to benefit claimants between October and December 2023.

What do I do if I don't get a letter?

In some cases the Government will write to you to request more information. It's important you give them this information by 29 February 2024 to be considered for the discount. We can only apply the discount once we’ve been told to by the Government.

Broader Group

We have now closed to new Broader Group applications for the current scheme year. We will reopen later in autumn 2024. You can check the 2023/24 eligibility criteria for the discount as part of the Broader group. Please note that the eligibility criteria will be updated when the scheme reopens.

Questions and Answers - Core Group

More ways to get financial support

If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. There are also other ways we can help.

You can find out about other available payment schemes, as well as where to get advice. Our team can also give you this information when you get in touch and they can make sure you receive any financial help you’re eligible for.

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