Warm Home Discount
| OVO
The Warm Home Discount is a one-off £150 discount given to eligible domestic electricity customers to help with their energy costs. It's usually paid between October and March of each scheme year. It's a Government scheme funded by participating energy suppliers like us. It’s designed to help people who need it most.
Eligibility for the Warm Home Discount
Following Government changes to the scheme in 2022, eligibility for the Warm Home Discount depends on where you live.
England or Wales
If you live in England or Wales you don’t need to apply for the Warm Home Discount but you will need to meet the eligibility criteria set by the Government. This is split into two Core Groups:
Core Group 1 - for people who get Guaranteed element of Pension Credit
Core Group 2 - for people who get qualifying means-tested benefits
The eligibility qualifying date for both groups is 24 August 2025. The Government will write to benefit claimants between October and December 2025.
In some cases the Government will write to you to request more information. It's important you give them this information by 27 February 2026 to be considered for the discount. We can only give you the discount once we’ve been told to do so by the HM Government. The contact details can be found on the letter you received from HM Government.
What do I do if I don't get a letter?
Core Group 1
To be considered for the discount:
You or your partner were named on the domestic electricity bill on 24 August 2025.
You were supplied by OVO on the qualifying date. If you were supplied by another supplier participating in the scheme on the qualifying date, that supplier will be told to give you the discount even if we're now supplying you.
You or your partner got the Guaranteed element of Pension Credit on the qualifying date.
Core Group 2
To be considered for the discount:
You or your partner were named on the domestic electricity bill on 24 August 2025.
You were supplied by OVO on the qualifying date. If you were supplied by another supplier participating in the scheme on the qualifying date, that supplier will be told to give you the discount even if we're now supplying you.
You or your partner receive the following qualifying means-tested benefits:
Housing Benefit
Income-based Jobseeker’s Allowance (JSA)
Income Support
The 'Savings Credit' part of Pension Credit
Universal Credit
Please note, as of 2025/26, those in receipt of a means-tested benefit are no longer required to live in a property with a high energy score. This means that, if the other eligibility elements are met, you only need to receive one of the qualifying benefits listed.
Scotland
If you live in Scotland, there are two groups:
Core group - you won't need to apply, but you must meet eligibility criteria.
Broader group - We have now opened to new Broader Group applications for the current scheme year.
Click here to complete your Broader Group Warm Home Discount application for 2025/26.
To be considered for the discount:
You or your partner were named on the domestic electricity bill on 24 August 2025.
You were supplied by OVO on the qualifying date. If you were supplied by another supplier participating in the scheme on the qualifying date, that supplier will be told to give you the discount even if we're now supplying you.
You or your partner got the Guaranteed element of Pension Credit on the qualifying date.
The eligibility qualifying date is 24 August 2025. The Government will write to benefit claimants between October and December 2025.
What do I do if I don't get a letter?
Broader Group
We’re now accepting new Broader Group applications for the current scheme year 2025/26. You can check the 2025/26 eligibility criteria.
If you need further assistance please look at the extra support options that we may be able to help you with.
Complete your Broader Group Warm Home Discount application for 2025/26 here. This should only take a couple of minutes.
More ways to get financial support
If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. There are also other ways we can help.
You can find out about other available payment schemes, as well as where to get advice. Our team can also give you this information when you get in touch and they can make sure you receive any financial help you’re eligible for.