Contact us

  • If you can't find what you're looking for, need a hand with your account, or just want to let us know how we're doing, our friendly folks are waiting to say hello...

    Monday to Friday 8am - 8pm
    Saturday 9am - 2pm.

  • If you're on one of our All Online Plans....

    Remember, if you’re one of our All Online plans, you get a discount for managing your account online, because it saves us time and money.

    You should be able to do it all online in My OVO, so if you end up contacting our friendly team, we might have to pop you on to one of our full-service plans(and you’d lose your discount).

    (Of course, there’s bound to be the odd occasion when you need to tell or ask us something – like if you can’t log in to My OVO. Sometimes we might actually ask you to phone us, because we need to talk something through with you. So don’t worry – we won’t switch you to another plan just for that. And we’re always glad to get your emails about how we can make things better!)

  • If you’re on our Better, Greener or Simpler plans…

    You can also use My Ovo to manage your account, for things like giving us meter readings or changing your contact details. If you get stuck, our friendly Bristol-based team is here…

    Monday to Friday 8am – 8pm
    Saturday 9am – 2pm

  •  By email

    Got a question about your account?

    Email us at

    How was it for you?

    Share your experience with Ovo by emailing - we'd love to hear all about it.

    Got a suggestion to improve Ovo?

    You're (all) the boss, so don't keep it to yourself - email and make things better for everyone.

    Thinking about switching to Ovo, but got a question?

    Email our Sales Team at

  •  By phone

    If you really need to speak to someone, give us a call on 0800 5999 440 - or use 01179 303100 if that's easier for you.

  •  Our offices

    Want to send us something in writing or pop in and see us? Our address is:

    Ovo Energy
    The Core
    40 St. Thomas
    BS1 6JX

    This is our registered address – registration no. 06890795, VAT no. 100 1198 79

  • Blog

    We’re sociable sorts here at OVO. We love hearing what you’ve been up to, how you’re getting on with our cheap energy and most of all, your clever ways of saving energy. Join the community to share stories, tips, suggestions and ideas, and get the internet’s finest energy-related goodness and fun stuff in return.

    From the blog...

    Latest Blog

    • OVO is five today!

      It's time to light the candles - OVO is five years old today!

      Read the full article >

    • The Amazon rainforest's undocumented

      Life’s hard when you don’t exist. In Peru, if you don’t have a National Identity Number, you don’t officially exist. This means you can’t go to school, get healthcare or even sign an agreement. Getting this number, or DNI as it’s called, can be complicated anywhere in Peru. If you are born in the rainforest, it can be nigh on impossible.

      Read the full article >

    • Two million might have switched, but that should be just the beginning

      Over the next 18 months, a major investigation into the energy market will be taking place, led by the Competition and Markets Authority (the CMA). The CMA will be looking at whether the way the UK energy market works today is actually preventing or harming competition between different energy suppliers. OVO believes competition between suppliers is the most effective way of ensuring customers are getting a fair deal, and right now it’s not working properly. We think some big changes are needed. So we’ll be participating fully in the investigation, fighting for the best possible outcomes for our customers.

      Read the full article >

    View all Ovo blog posts

    Ovo Social

  • Itching to switch?