Payments and statements

I've lost my top-up card – what do I do?

You don't need a physical card in order to top up. If you still have the numbers (you can find these on an old top-up receipt), then you can top up online or on the OVO Energy Top-up app. You can also input the numbers into your OVO Energy Top-up app, which will give you a barcode that you can use to top up at the shop. Another option is to take your receipt to a shop and they can use the top-up card numbers to do a manual top-up.

We charge £5 for replacement top-up cards. If you'd like us to send you one, let us know via chat here. Just click the green chat icon on the bottom right of your screen (8am to 6pm Monday to Friday and 9am to 2pm on Saturday).

Or call us on 0330 175 9669 during the same times.

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