Payments and statements

I've lost my top-up card – what do I do?

You don't need a physical card in order to top up. If you still have the numbers (you can find these on an old top-up receipt), then you can top up online or on the OVO Energy Top-up app.

You can also input the numbers into your OVO Energy Top-up app, which will give you a barcode that you can use to top up at the shop.

Another option is to take your receipt to a shop, and they can use the top-up card numbers to do a manual top-up.

We charge £5 for replacement top-up cards. If you'd like us to send you one, let us know via chat. Just click the green chat icon on the bottom right of your screen.

Or call us on 0330 175 9669.

Opening hours

  • Monday to Friday: 8am to 6pm
  • Saturday, 9am to 2pm

Emergency only calls

  • Monday to Friday: 6pm to 8pm
  • Saturday, 2pm to 6pm
  • Sunday, 9am to 5pm

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