Have a look below for the guide that matches your meter – just click to open and download it. In these guides, we’ll explain the essentials – like topping up, using emergency credit, and getting help when you need it. We’ll show you how to get the most out of your smart meter and make your home more energy efficient.
You should be able to find your meter type on your meter. If you need some help you can contact us by chat. Just click the green chat icon on the bottom right of your screen (8am to 8pm Monday to Friday and 9am to 5pm on weekends). Or call us on 0330 175 9669 during the same times.