Discover what one is and how to install it.
A Smart Relay does exactly what you might expect: it ‘relays’ the signal from one smart meter to the other, if they’re too far apart. Or between smart products, like your In-Home Display (IHD) and your smart meters.
As long as we can find a suitable location for the Smart Relay, it can extend the Home Area Network (HAN) in your home by 100 metres, as long as there aren’t any thick walls in the way.
HAN stands for Home Area Network. It’s a secure wireless system in your home that links up your smart products and smart meters.
It’s a completely separate network to your Wi-Fi.
Your smart electricity meter uses the HAN to communicate with your smart gas meter and pick up its readings. Your gas meter doesn’t have the functionality to give us your gas readings on its own, or send information to your IHD or other smart equipment.
Discover all sorts of information about your IHD – from how to switch it on to learning what all the buttons do.
Discover what to do if your smart meter isn’t working as it should.
Let’s put your mind at ease about smart meters and your health, data and privacy.
You’ll get one completely free if we discover that your smart electricity meter isn’t communicating effectively with your smart gas meter. Normally, we’d find out because you’d tell us you’re having problems.
If we’ve decided to send you a Smart Relay, it can take up to 3 weeks to arrive at your door.
That’s fine – if you’re an OVO Energy smart customer they’re all free. You can have up to 4 Smart Relays working with each other to cover the Home Area Network (HAN) range if your house is very large.
If you leave it on non-stop for 365 days, a Smart Relay will use 8.76 kWh of power, which would cost you around £1 a year.
Your Smart Relay doesn’t need to be on every day (and we know it’s not always possible) but, if it is, there’s a much better chance of your meter readings reaching us in time for your billing date. What’s more, if you’ve opted for ‘every half hour’, you’ll find the insights about your energy usage much more detailed and useful.
Once you’ve unpacked your Smart Relay, just plug it into a power socket – but don’t switch it on yet. The socket should be as close as you can manage to halfway between the gas and electricity smart meters, so it can pair them successfully.
Don’t worry if the socket is already in use for another appliance or device. The Smart Relay has another socket, so you can simply plug the appliance into that.
However, before you turn on the Smart Relay, please call us on 0800 358 3523.
We’ll send a message to your electricity smart meter to put it into ‘search mode’ so it looks for your Smart Relay. You can then:
Any devices outside the electricity meter’s range will stop talking to it. For example, if you have an In Home Display (IHD), it will stop giving you real-time information until you move it within range of the electricity meter or switch the Smart Relay device back on.
Turning off the Smart Relay doesn’t reset it.
Solid red light: the Smart Relay is in standby mode. It isn’t currently connected to a Home Area Network (HAN) and it’s not searching for one to link with.
Flashing red light: the Smart Relay is in search mode. It’s searching for an open Home Area Network to join.
No light: the Smart Relay is now ‘commissioned’. That means it has successfully joined the Home Area Network and is now communicating with your electricity meter.
If you’re plugging in your Smart Relay for the first time and the red light does not light up when you switch it on, please try plugging it into a different socket. If the red light still doesn’t come on, please email us at smart.products@ovoenergy.com
If it’s stopped working because you’ve recently moved it, try moving it closer to the electricity meter. If that doesn’t work, please email us smart.products@ovoenergy.com
The first step to getting a smart meter installed is choosing a time slot for our engineer to visit.
Find out what will happen after you’ve booked your smart meter installation – and what you’ll need to do on the day.
Discover what to do if your smart meter isn’t working as it should.
Find out what one is – and how it can help you manage your energy better.
The Smart Metering Installation Code of Practice (SMICoP) is a set of rules and standards to be followed when installing a new smart meter.
Now you’ve got your brand new smart meter, find out everything from how to read its screen to what ‘no HAN’ means.
Discover all sorts of information about your IHD – from how to switch it on to learning what all the buttons do.
Let’s put your mind at ease about smart meters and your health, data and privacy.
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879
Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3-5% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 20/3/2018, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 22/11/2017, but may go up or down.
3Pay Monthly Savings claims: Saving based on the estimated annual cost of Simpler tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 20/3/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.
33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.
OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply: https://www.ovoenergy.com/terms
95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded 'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.
* EV - Everywhere, full terms and conditions: https://www.ovoenergy.com/ev-everywhere/terms
* OVO SolarStore (Beta), full terms and conditions: https://www.ovoenergy.com/ovo-solar-store/terms