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In-home displays

Find out what one is – and how it can help you manage your energy better.

What’s an In-Home Display (IHD)?

An In-Home Display is a small electrical device with a touch screen. It’s paired up with a smart meter to give you all kinds of data about your energy use.

You’ll get an IHD on the day of your smart meter installation (unless you decide you don’t want one). Our engineer will set it up and give you a demonstration on how it works.

 

How will an In-Home display help me manage my energy?

An IHD keeps you up to date with how much energy you’re using, what it’s costing you, and how much carbon dioxide (CO2) you’re producing. You can change the screen to show your current use, or your use over the last few hours, days, weeks or months. You can also see how much you’re using in kilowatt hours (kWh), and what it’s costing you.

You can even use the IHD to set alerts and warnings to help you keep track of your usage. Or, if you want to limit the daily amount of energy you use, you can set it to warn you when you’re getting close to a level of kWh or cost each day.

 

I’ve heard about Smart Gateways. Do you still offer them?

No. We only offered Smart Gateways to our customers between 23rd April and 7th September 2015. We now offer an In-Home Display (IHD) instead, so you can have a standalone, 24/7 window into your energy usage. 

Related FAQs

In-Home Display troubleshooting

Discover all sorts of information about your IHD – from how to switch it on to learning what all the buttons do.

Smart Relay device

Discover what one is and how to install it.

Smart meters and safety

Let’s put your mind at ease about smart meters and your health, data and privacy.

What did Smart Gateways do?

The Smart Gateway was a gadget which linked your smart meter to My OVO, so you could track your energy usage on your own devices. You plugged it into your home broadband router and it connected wirelessly to your smart meter, sending real-time and historical data about your energy use to My OVO

If you’ve got an old OVO Smart Gateway that you’re still using, here are our terms and conditions.

 

I have a Smart Gateway. What happens if it stops working?

First, check these things:  

  • That your broadband connection is working.  
  • That your Gateway is switched on.  
  • That the Ethernet link is active (light B should be green). Make sure you push the Ethernet cable into the port until you hear a click. Try using a different port on your router if it doesn’t work the first time.  
  • That your Gateway and meters are linked (light A should be green). You might need to move your Gateway closer to your meters.  

Still not working? Please email us.

Related FAQs

What do I need to do before my smart meter installation?

The first step to getting a smart meter installed is choosing a time slot for our engineer to visit.

Your smart meter installation

Find out what will happen after you’ve booked your smart meter installation – and what you’ll need to do on the day.

Smart meter troubleshooting

Discover what to do if your smart meter isn’t working as it should.

Smart Relay device

Discover what one is and how to install it.

Smart Meter code of practice

The Smart Metering Installation Code of Practice (SMICoP) is a set of rules and standards to be followed when installing a new smart meter.

After your smart meter installation

Now you’ve got your brand new smart meter, find out everything from how to read its screen to what ‘no HAN’ means.

In-Home Display troubleshooting

Discover all sorts of information about your IHD – from how to switch it on to learning what all the buttons do.

Smart meters and safety

Let’s put your mind at ease about smart meters and your health, data and privacy.

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3-5% interest rewards, exit fees and saving claims.

 

1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 20/3/2018, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 22/11/2017, but may go up or down.

3Pay Monthly Savings claims: Saving based on the estimated annual cost of Simpler tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 20/3/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply: https://www.ovoenergy.com/terms

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

* EV - Everywhere, full terms and conditions: https://www.ovoenergy.com/ev-everywhere/terms

* OVO SolarStore (Beta), full terms and conditions: https://www.ovoenergy.com/ovo-solar-store/terms

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