There are times when you might be charged additional fees (e.g. a one-off fee for extra work to be carried out) or be entitled to a reward - below are the details.
Some of these amounts are changing on 1 October 2018 so, further below we have also set out what the new charges list will be from that date.
Read our full terms & conditions here.
| Charge reference |
Amount (£) |
Reference to T&Cs |
| Fraudulent or erroneous payment made to account | Up to £25 per fraudulent or erroneous transaction, to cover the cost we’ve incurred in bank charges. | 8. Payments and charges – your payment method |
| Meter accuracy testing |
Electricity (inc VAT) - £89.25 Gas (inc VAT) - £138.40 |
10. Payments and charges – additional charges |
| Changing the position of your meter |
Elec Single Phase - £79.20 Elec Three Phase - £138 Gas - £124.80 Additional DNO/Gas Network charges may also apply on an individual basis |
10. Payments and charges – additional charges |
| Disconnection or reconnection of your supply |
De-energise Elec - £42 Remove Elec - £68.25 Install Elec - £68.25 Remove Gas - £85.05 Install Gas - £92.40 Additional DNO/Gas Network charges may also apply on an individual basis |
10. Payments and charges – additional charges |
| Prepayment meters installed at your property under warrant | Minimum fee of £150 Site visit charge £36 (additional fees may apply depending on circumstances) |
11. Payments and charges – late payments |
| Suspension or permanent disconnection of the supply under warrant | Minimum fee of £370 (additional fees may apply depending on circumstances) |
11. Payments and charges – late payments |
| Interest rate for OVO Interest Reward |
3% per annum if you've been with us for less than 1 year* 4% per annum if you've been with us between 1 and 2 years* 5% per annum if you've been with us for over 2 years* |
13. OVO Interest Reward |
| Maximum credit balance which can earn OVO Interest Reward |
£1,000 |
13. OVO Interest Reward |
| Online account management discount application | £30 per year, per fuel. Calculated at £0.0822 per day. | 14. Online Account Management |
| Green Energy amount | £5 per month | 16. Green Energy and Green Gas |
| Green Gas amount | £5 per month | 16. Green Energy and Green Gas |
| Termination fee | £30 per fuel | 18. Cancelling your contract |
| Paper communications charge |
£5 per quarter (£20 per year) | 2.2 - 2.4 Your promises |
*We calculate the years you’re with us based on the date we started supplying your first fuel. We’re currently unable to transfer OVO Interest Reward levels in the following instances:
In these cases, your interest level will reset at 3%.
| Charge reference |
Amount (£) |
Reference to T&Cs |
| Fraudulent or erroneous payment made to account | Up to £25 per fraudulent or erroneous transaction, to cover the cost we’ve incurred in bank charges. | 8. Payments and charges – your payment method |
| Meter accuracy testing |
Electricity (inc VAT) - £89.25 Gas (inc VAT) - £138.40 |
10. Payments and charges – additional charges |
| Changing the position of your meter |
Elec Single Phase - £79.20 Elec Three Phase - £138 Gas - £124.80 Additional DNO/Gas Network charges may also apply on an individual basis |
10. Payments and charges – additional charges |
| Disconnection or reconnection of your supply |
De-energise Elec - £42 Remove Elec - £68.25 Install Elec - £68.25 Remove Gas - £85.05 Install Gas - £92.40 Additional DNO/Gas Network charges may also apply on an individual basis |
10. Payments and charges – additional charges |
| Prepayment meters installed at your property under warrant | Minimum fee of £150 Site visit charge £36 (additional fees may apply depending on circumstances) |
11. Payments and charges – late payments |
| Suspension or permanent disconnection of the supply under warrant | Minimum fee of £370 (additional fees may apply depending on circumstances) |
11. Payments and charges – late payments |
| Interest rate for OVO Interest Reward |
3% per annum if you've been with us for less than 1 year* 4% per annum if you've been with us between 1 and 2 years* 5% per annum if you've been with us for over 2 years* |
13. OVO Interest Reward |
| Maximum credit balance which can earn OVO Interest Reward |
£1,000 |
13. OVO Interest Reward |
| Self Service Reward | £7.50 per fuel every calendar quarter, totalling up to £30 per year per fuel. | 14. Self Service Reward |
| Green Electricity amount | £5 per month | 16. Green Electricity and Green Gas |
| Green Gas amount | £5 per month | 16. Green Electricity and Green Gas |
| Termination fee | £30 per fuel | 18. Cancelling your contract |
| Paper communications |
£5 per quarter (£20 per year) | 2.2 - 2.4 Your promises |
*We calculate the years you’re with us based on the date we started supplying your first fuel. We’re currently unable to transfer OVO Interest Reward levels in the following instances:
In these cases, your interest level will reset at 3%.