Our charges list

There are times when you might be charged extra fees, such as a one-off fee for extra work. At other times, you might be entitled to a reward. Here are the details of all the charges.

Read our full terms and conditions.

Charge referenceAmount
Fraudulent or erroneous payment made to accountUp to £25 per fraudulent or erroneous transaction, to cover the cost we’ve incurred in bank charges
Meter accuracy testingElectricity single phase: £149
Electricity three phase: £325
Gas: £157
Changing the position of your meterElectricity single phase: £125
Electricity three phase: £325
Gas: £157

Additional Distribution Network Operator or gas network charges may also apply on an individual basis
Disconnection or reconnection of your supplyDe-energise electricity: £106
Remove electricity single phase: £106
Remove electricity three phase: £325
Install electricity single phase: £106
Install electricity three phase: £325
Remove gas: £106
Install gas: £106

Additional Distribution Network Operator or gas network charges may also apply on an individual basis
Late payment of overdue energy billFee: £10
Site welfare visit for debt collection purposesSite visit fee: £36
Planning of rights of entry warrant for non payment of energy billsPlanning fee: £50
Execution of rights of entry warrant including installation of prepayment meters for non payment of energy billsAttendance fee: £100
Suspension or permanent disconnection of the supply under warrant for theft of energyMinimum fee: £100

(Additional fees may apply depending on circumstances and previous offences)
Energy usage billed as a result of theft of energyBased on historical energy usage and period of theft
Legal fees if we choose to take this action to recover unpaid energy billsAdmin fee: £40
Solicitors claim fee: £70
Court fee: £70
Obtaining judgement: £22
Transfer to High Court fee: £71

(Interest will also be added to overdue bills at the rate of 4% above the Bank of England base rate)
Self Service Reward£7.50 per fuel every calendar quarter, totalling up to £30 per year per fuel
Green electricity amount£5 per month
Green gas amount£5 per month
Termination fee£30 per fuel
Paper communications£5 per quarter (£20 per year)
Interest rewards maximum credit balance£1,000
Interest rewards yearly rate3% in year 1
4% in year 2
5% in year 3 and beyond