Our charges list
There are times when you might be charged additional fees (e.g. a one-off fee for extra work to be carried out) or be entitled to a reward - below are the details.
Read our full terms & conditions here.
| Charge reference | Amount (£) |
| Fraudulent or erroneous payment made to account | Up to £25 per fraudulent or erroneous transaction, to cover the cost we’ve incurred in bank charges. |
| Meter accuracy testing | Elec Single Phase - £149 Elec Three Phase - £325 Gas - £157 |
| Changing the position of your meter | Elec Single Phase - £125 Elec Three Phase - £325 Gas - £157 Additional DNO/Gas Network charges may also apply on an individual basis |
| Disconnection or reconnection of your supply | De-energise Elec - £106 Remove Elec Single Phase - £106 Remove Elec Three Phase - £325 Install Elec Single Phase - £106 Install Elec Three Phase - £325 Remove Gas - £106 Install Gas - £106 Additional DNO/Gas Network charges may also apply on an individual basis |
| Prepayment meters installed at your property under warrant | Minimum fee of £150 Site visit charge £36 (additional fees may apply depending on circumstances) |
| Suspension or permanent disconnection of the supply under warrant | Minimum fee of £370 (additional fees may apply depending on circumstances) |
| Self Service Reward | £7.50 per fuel every calendar quarter, totalling up to £30 per year per fuel. |
| Green Electricity amount | £5 per month |
| Green Gas amount | £5 per month |
| Termination fee | £30 per fuel |
| Paper communications | £5 per quarter (£20 per year) |
| Interest Rewards Maximum Credit Balance | £1,000 |
| Interest Rewards yearly rate | 3% in year 1 4% in year 2 5% in year 3 and beyond |