I topped up but my credit hasn't appeared on my smart meter – what should I do?
When you top-up, it can take up to 40 minutes to show on your smart meter. If the signal in your home is ever too low to pick up your credit, you can add it yourself. To do this, you’ll need the 20 digit UTRN (Unique Transaction Reference Number), also known as the “VEND” code on your payment receipts.
See the videos below for a step-by-step guide on using this UTRN depending on your meter type:
How to top up your electricity credit on your Aclara SMETS2 meter
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How to top up your gas credit on your Aclara SMETS2 meter
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How to top up your electricity credit on your EDMI meter
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How to top up your gas credit on your EDMI meter
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How to top up your electricity on your Elster meter
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How to top up your gas on your Elster meter
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How to top up your electricity credit on your Landis & Gyr meter
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How to top up your gas credit on your Landis & Gyr meter
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How to top up your electricity or gas credit on your Geo In-Home Display
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How to top up your electricity or gas credit on your Smart Energy Tracker
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