Pay As You GoMoving home, joining or leaving

Leaving OVO

If you’ve decided to leave OVO, we’ll be sad to see you go. But we’re here to help sort everything as quickly as possible. If you’re moving home soon, or have already moved out, (please follow these steps instead).

What happens when you leave OVO

1. If you’re switching energy supplier, you don’t need to tell us

Your new supplier will contact us directly and send your opening meter reading with them.

2. We’ll close your account

We’ll use the opening meter reading from your new supplier to calculate your final balance, prepare your final statement and close your account.

3. We’ll send your final statement within 6 weeks

We’ll email or post this to you. The statement will show:

  • your recent energy use

  • any money left to pay and how to pay it, or

  • any money we need to refund you (if so, we’ll post a cheque within 10 working days of your final statement)

Once you’ve left OVO, please throw any away top-up keys or cards.

Got other questions?

Our Pay as you Go hub covers everything from help with your meter to payments and topping up. Or head to the Pay As You Go OVO Forum to see what others are asking.

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum


Still need help?

If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help.