Find out what they are, how you qualify – and everything else you need to know.
Cold Weather Payments are a government grant. If you’re eligible, you’ll get an automatic payment if the average temperature in your area is recorded as, or forecast to be, 0 degrees celsius or below for 7 consecutive days.
Cold Weather Payments are different to Winter Fuel Payments.
The 2017 to 2018 Cold Weather Payments Scheme is now running. You can check if your area is due a payment by searching with your postcode
You may get a Cold Weather Payment if you’re getting:
Pension Credit
You’ll usually get Cold Weather Payments if you get Pension Credit.
Income Support and income-based Jobseeker’s Allowance
You’ll usually get Cold Weather Payments if you get Income Support or income-based Jobseeker’s Allowance and have any of the following:
Income-related Employment and Support Allowance (ESA)
You’ll usually get Cold Weather Payments if you get income-related ESA and have any of the following:
Universal Credit
You’ll usually get Cold Weather Payments if you get Universal Credit, you’re not employed or self-employed and one of the following apply:
You’ll also be eligible if you have a disabled child amount in your claim, whether you are employed or not.
If you have a baby, or a child under 5 comes to live with you
If you recieve Income Support, income-based Jobseeker’s Allowance or income-related Employment and Support Allowance, and:
You need to tell Jobcentre Plus. You won’t automatically get Cold Weather Payments if you don’t.
Find out ‘what’ to do and ‘where’ to get support when you can’t pay your bills.
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If you’re eligible, you’ll get a payment of £25 for each 7 day period of very cold weather between 1 November and 31 March.
You’ll be able to check if your area is due a payment in November 2017 by searching with your postcode.
No, Cold Weather Payments are not taxable.
You can read more information about the eligibility criteria for income support or Job Seekers Allowance here.
Tell your pension centre or Jobcentre Plus office if you think you should have received a Cold Weather Payment but you haven’t. This may be due to hospital stays, as these can also affect your payment.
If you’re getting Universal Credit, contact the helpline instead.
Universal Credit helpline
Telephone: 0345 600 0723
Textphone: 0345 600 0743
Monday to Friday, 8am to 6pm
Find out everything you need to know about Direct Debits – and every other way to pay.
Discover the different elements that make up your energy bill.
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Find out how to get one if your balance is too high.
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Find out how to read your OVO energy bill – and what all the different bits mean.
OVO Interest Reward is where we pay you interest on your credit balances.
Find out what it is, how you get it – and everything in between.
Find out how to get a copy of your statement – and how to ‘go paperless’.
From what they are and how to apply, to everything else you need to know.
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See how we calculate your Direct Debit amount and why it might change over the course of your contract.
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879
Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3-5% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 20/3/2018, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 22/11/2017, but may go up or down.
3Pay Monthly Savings claims: Saving based on the estimated annual cost of Simpler tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 20/3/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.
33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.
OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply: https://www.ovoenergy.com/terms
95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded 'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.
* EV - Everywhere, full terms and conditions: https://www.ovoenergy.com/ev-everywhere/terms
* OVO SolarStore (Beta), full terms and conditions: https://www.ovoenergy.com/ovo-solar-store/terms