How will I pay my debt back on a traditional Pay As You Go meter?

Paying back bill debt or credit we have lent you 

How does it work?

• We’ll agree how you’ll pay back what you owe. 

• We can spread the cost and you won’t need to pay it back in one go. 

• You'll pay back an agreed amount each week

• You can find out how to check your debt balance and current repayment rate here.

How your electricity meter will collect repayments

Your repayments will be taken from your balance on a daily basis. The amount taken each day will be one seventh of your weekly repayment rate.

How your gas meter will collect repayments

Your weekly repayment amount will be taken in full from the first top-up you make on or after a Wednesday morning.

If this top-up doesn’t cover the repayment amount, only 70% of your top-up will be taken to repay the debt, so the rest can be used to cover your gas charges. 

Your repayments will continue until you’ve paid back everything from the ‘owed’ screen. You should try to top-up every week so you don’t miss a payment. These repayments will stop when you’ve paid back what you owe. 

What happens if you miss a gas repayment? 

If you miss a repayment you’ll still need to pay it. The owed screen will show you how much credit you need to buy to catch up on your payments. If you don't, a debt will build up on your meter and your supply could stop. To get your gas back on, you’ll need to top-up your meter. Remember if you haven’t paid back all of what you owe, your meter will leave you with 30% of your top-up to use for gas.

If you use any emergency credit

You'll need to pay it back in full from your next top-up. So if you can, make sure you buy enough credit to pay back the emergency credit, and still have some left for you to use for energy.