Customer Forum Terms of Use

1. Introduction

1.1. The OVO Community site (Community) is owned and operated by OVO Energy Limited (OVO), a company registered in England and Wales (company no. 06890795) whose registered address is 1 Rivergate Temple Quay Bristol, BS1 6ED.

1.2. These Terms of Use set out important information about your rights, obligations and the restrictions that apply to you when you access and use the Community. These Terms of Use apply in addition to OVO Energy’s general terms and conditions ( and OVO Energy’s Privacy Policy which can be found at

2. Acceptance of Terms of Use

2.1. By accessing and using the Community, you acknowledge that you have read, understood and agreed to these Terms of Use, so please read them carefully.  If you do not agree with any part of these Terms of Use, you should not use the Community.

3. Changes 

3.1. OVO may update and amend these Terms of Use from time to time. Any changes will be posted on the Community and it is your responsibility to check for updates.

3.2. OVO may also update or change the features and functionality of the Community from time to time, at OVO’s discretion.

4. Age restrictions

4.1. To use the Community, you must be 18 years or older. If you are over 13 years old but under 18 years old (and therefore a minor), a parent's or guardian's consent must be obtained before you use the Community.

5. Use of the Community

5.1. The Community is a place where members can share knowledge and experiences about OVO, green energy and greener living, get information and help other customers and members find an answer. By agreeing to these Terms of Use, you agree that you will only use the Community to post, send and receive messages and material that are appropriate and related to the purpose of the Community and that you will not misuse the Community. You also agree that any content you post is to the best of your knowledge, accurate (where it states facts), and genuinely held (where it states opinions).

5.2. You will not use the Community to upload, post, transmit, display, copy, distribute, promote, make available, continue to make available or otherwise communicate to the public:

(a) any content that is abusive, libellous, defamatory, pornographic or obscene, that promotes or incites violence, terrorism, illegal acts, or hatred on the grounds of race, ethnicity, cultural identity, religious belief, disability, gender identity or sexual orientation, or is otherwise objectionable in OVO’s reasonable discretion;

(b) any content that violates, plagiarizes, misappropriates or infringes the rights of third parties including, without limitation, copyright, trademark rights, rights of privacy or publicity, confidential information or any other right;

(c) any content that violates, breaches or is contrary to any law, rule, regulation, court order or is otherwise is illegal or unlawful in OVO’s reasonable opinion;

(d) any material of any kind that contains any virus, Trojan horse, spyware, adware, malware, bot, time bomb, worm, or other harmful or malicious component, which or might overburden, impair or disrupt the Community or servers or networks forming part of, or connected to, the Community, or which does or might restrict or inhibit any other user's use and enjoyment of the Community; 

(e) any unsolicited or unauthorized advertising, promotional messages, spam or any other form of solicitation; or

(f) anything that is detrimental to the quality or the intended spirit of the Community, or that is completely off-topic.

5.3.  When using the Community, you must not:

(a) use the Community for anything other than your own personal, non-commercial use;

(b) deliberately impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity;

(c) stalk, exploit, threaten, abuse or otherwise harass another user, or any OVO employee;

(d) use or attempt to use another person’s Community account or password;

(e) collect or attempt to collect personal data, or any other kind of information about other users, including without limitation, through spidering or any form of scraping;

(f) employ scraping or similar techniques to aggregate, repurpose, republish or otherwise make use of any content; or

(g) employ any techniques or make use of any services, automated or otherwise, designed to misrepresent the popularity of your posts on the Community, or to misrepresent your activity on the Community.

5.4. OVO reserves the right to edit or delete any of your content at any time, in its sole discretion, or to terminate your Community account or take such other action as necessary if you breach these Terms of Use.  This includes reporting any such breaches to the relevant authorities or taking such other action as necessary (including court action).

6. Moderation

6.1. OVO reserves the right to review any text, images, audio-visual content and other data that you upload, post or make available on or via the Community (your “Content”) to determine whether the Content complies with these Terms of Use. Although the OVO Forum is moderated, we are under no obligation to you or any other person to oversee, monitor or moderate the forum and we may stop moderating the Forum at any time.

6.2. OVO reserves the right to remove Content temporarily or permanently at any time at its sole discretion without notice to you. OVO also reserves the right to restrict, suspend or terminate your access to any part, or all, of the Community at any time at its sole discretion and without notice to you.

7. Your Content and licence

7.1. Any Content that you post, upload, provide or submit to the Community is generated, owned and controlled solely by you, and not by OVO. You acknowledge and agree that your Content remains your sole responsibility.

7.2. By uploading or posting your Content on or via the Community, you acknowledge that your Content will be exposed to the public. 

7.3. By using the Community, you grant OVO (and its affiliated companies or service providers) a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable and transferable right and license to use, adapt, reproduce, translate, create derivative works, copy, distribute, transmit, publicly display, edit, translate and reformat your Content.  No compensation will be paid with respect to the use of your Content, and OVO has no obligation to post or use any Content you may provide.  

7.4 You agree that your OVO forum account and any content you post may not be automatically deleted even after your use of the site has ceased, unless this is requested directly (see section 11.1).

8. OVO’s content

8.1. All intellectual property rights in this Community and all material or content supplied or made available by OVO on the Community will remain at all times the property of OVO or OVO’s licensors. We reserve all of our rights in respect of OVO’s content on the Community. 

8.2. The names, images and logos identifying OVO and its subsidiaries, partners or third parties and their products and services contained in the Community are proprietary marks and may not be reproduced or otherwise used by you without our permission.  There is no licence or right (implied or otherwise) conferred for you to use any trade mark, patent, design right or copyright of OVO or of any third party.

9. Warranties

9.1. OVO makes available the Community to you on an “as is” and “as available” basis, and does not guarantee the availability of the Community. OVO also makes no representations or guarantees that the Community will be free from errors or omissions or that it will be available uninterrupted and in a fully operating condition. 

9.2. It is solely your responsibility to maintain adequate anti-virus software on your personal computer at all times whilst accessing the Community. 

10. Liability

10.1. OVO does not accept any liability for:

(a) any damage or loss you suffer as a result of your use of the Community, including any damage to your computer, any software or for any loss of data that results;

(b) any failure, suspensions or termination of access to the Community or any content in connection with or arising out of any event or circumstance beyond OVO’s reasonable control, or due to any compliance with applicable laws or regulations; and

(c) any claims brought against you by a third party except as stated in these Terms of Use.

10.2. The content on the OVO Forum is provided by us and by other users for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the OVO Forum.

OVO cannot guarantee the accuracy, integrity or quality of any content made available by other users of the Community, and you understand that you must evaluate and bear all such risks associated with the use of any content, including any reliance on the content, integrity and accuracy. 

10.3. Nothing in these Terms of Use will limit OVO’s liability for death or personal injury resulting from its negligence or for fraud, or for any form of liability which cannot be limited or excluded by law.

10.4. You will indemnify OVO against any loss, damage or expense incurred by OVO (or its affiliates) arising out of:

(a) your misuse of the Community or the information accessible through the Community; and

(b) any third party claim of infringement of copyright or other intellectual property rights arising from the hosting of your Content on the Community or the actual use of your Content by other users of the Community or by OVO in accordance with these Terms of Use.

11. Account deletion and termination

11.1. At any time you can write to OVO at [email protected] from the email address associated with your account and request that your account be deleted.

OVO is not obligated to automatically delete your OVO Forum account. Any activity you post or any information you have on your OVO Forum profile, is submitted at your own risk, until you request that your OVO Forum account is deleted, or until the OVO forum is discontinued.

11.2. OVO may in its sole discretion, and at any time, discontinue providing the Community, or any part of it, with or without notice. 

12. Jurisdiction

12.1. These Terms of Use will be exclusively governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these Terms of Use will be subject to the exclusive jurisdiction of the courts of England and Wales.