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Our charges list

There are times when you might be charged additional fees (e.g. a one-off fee for extra work to be carried out) or be entitled to a reward - below are the details.

Read our full terms & conditions here

Charge reference

Amount (£)

Fraudulent or erroneous payment made to account Up to £25 per fraudulent or erroneous transaction, to cover the cost we’ve incurred in bank charges.

Meter accuracy testing

Electricity (inc VAT) - £89.25

Gas (inc VAT) - £138.40

Changing the position of your meter

Elec Single Phase - £79.20

Elec Three Phase - £138

Gas - £124.80

Additional DNO/Gas Network charges may also apply on an individual basis

Disconnection or reconnection of your supply

De-energise Elec - £42

Remove Elec - £68.25

Install Elec - £68.25

Remove Gas - £85.05

Install Gas - £92.40

Additional DNO/Gas Network charges may also apply on an individual basis

Prepayment meters installed at your property under warrant

Minimum fee of £150

Site visit charge £36

(additional fees may apply depending on circumstances)

Suspension or permanent disconnection of the supply under warrant

Minimum fee of £370

(additional fees may apply depending on circumstances)

Interest rate for OVO Interest Reward

3% per annum if you've been with us for less than 1 year*

4% per annum if you've been with us between 1 and 2 years*

5% per annum if you've been with us for over 2 years*

Maximum credit balance which can earn OVO Interest Reward

£1,000

Self Service Reward £7.50 per fuel every calendar quarter, totalling up to £30 per year per fuel.
Green Electricity amount £5 per month
Green Gas amount £5 per month
Termination fee £30 per fuel

Paper communications

£5 per quarter (£20 per year)

*We calculate the years you’re with us based on the date we started supplying your first fuel. We’re currently unable to transfer OVO Interest Reward levels in the following instances:

  • If you move house and bring us with you; or
  • If you leave us but later come back.

 In these cases, your interest level will reset at 3%. 

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