OVO HomePlan: boiler and central heating cover

Don’t get left in the cold

Boiler breakdowns are bound to happen. But when they do, we’ve got you covered.

OVO HomePlan is our central heating insurance. It gives you boiler and heating cover for as little as £13 per month1. More importantly, it gives you peace of mind

Get a quote

What is boiler and home emergency cover?


Boiler cover is a policy that you can rely on when your heating system goes pear-shaped. 

OVO HomePlan isn’t just for boilers. From plumbing problems to electrical faults, our range of plans will keep you covered. We have over 4,500 approved Gas Safe registered engineers nationwide who can help you put things right.

Your plan will include:

  • Unlimited call-outs
  • Parts and labour2
  • Our 24/7 emergency helpline

All from as little as £13 a month1.

Get an OVO HomePlan quote

What is boiler and home emergency cover?


Boiler cover is a policy that you can rely on when your heating system goes pear-shaped. 

OVO HomePlan isn’t just for boilers. From plumbing problems to electrical faults, our range of plans will keep you covered. We have over 4,500 approved Gas Safe registered engineers nationwide who can help you put things right.

Your plan will include:

  • Unlimited call-outs
  • Parts and labour2
  • Our 24/7 emergency helpline

All from as little as £13 a month1.

Get an OVO HomePlan quote

What does OVO’s boiler insurance cover?


Boiler and central heating cover is about being there for you when you need it. 

With OVO HomePlan, we’ll send a registered engineer to your home when your central heating plays up. Your monthly fee will cover the cost of repairs, including parts3.

Choose a boiler care plan that works for you. All our plans come with boiler cover and an annual service included. You can also get cover for:

  • Plumbing
  • Electrics
  • Gas supply pipe
  • Water supply pipe
  • Drains
  • And more!

What does OVO’s boiler insurance cover?


Boiler and central heating cover is about being there for you when you need it. 

With OVO HomePlan, we’ll send a registered engineer to your home when your central heating plays up. Your monthly fee will cover the cost of repairs, including parts3.

Choose a boiler care plan that works for you. All our plans come with boiler cover and an annual service included. You can also get cover for:

  • Plumbing
  • Electrics
  • Gas supply pipe
  • Water supply pipe
  • Drains
  • And more!

Get peace of mind for just £13 a month

Get breakdown cover for your boiler and heating to keep you warm all winter long.

Types of boiler cover

OVO HomePlan provides cover for your entire central heating system. 

Choose from our 4 plans:

Essentials

from £13.00 / month

  • Boiler and central heating cover
  • An annual boiler service
Get a quote

Starter

from £15.00 / month

  • Boiler and central heating cover
  • An annual boiler service
  • Plumbing and electrics cover
Get a quote

Advanced

from £18.00 / month

You’ll get cover for everything in the Essentials and Starter plans, plus:

  • Gas supply pipe
  • Water supply pipe 
  • Internal drains
Get a quote

Complete

from £21.00 / month

This is our most protective plan, here for you when the worst happens!

You’re covered for everything in the Advanced plan, plus:

  • External drains
  • Boiler replacement
  • Taps 
  • Toilets
  • Priority emergency helpline
Get a quote

Do I need boiler and home emergency cover?


Boiler cover could be right for you if:

  • You own your home
  • Your boiler isn’t covered by your home insurance

With OVO HomePlan, boiler breakdowns don’t have to be stressful. Whether it’s your boiler, electrics, plumbing, or drains, we’ll be there when you need us. 

Thinking of buying a new boiler? Read our guide to different types of boilers and how to find the right one for you.

Do I need boiler and home emergency cover?


Boiler cover could be right for you if:

  • You own your home
  • Your boiler isn’t covered by your home insurance

With OVO HomePlan, boiler breakdowns don’t have to be stressful. Whether it’s your boiler, electrics, plumbing, or drains, we’ll be there when you need us. 

Thinking of buying a new boiler? Read our guide to different types of boilers and how to find the right one for you.

Exclusive boiler cover for OVO members


OVO HomePlan has been available since August 2019, when Corgi Homeplan joined the OVO Family. 

OVO HomePlan includes the same great service and products, but also some exclusive deals just for OVO customers. Find out more on the latest offers on your Offers and Upgrades page in My OVO.

For existing OVO HomePlan members, information on how to contact us can be found here.

Exclusive boiler cover for OVO members


OVO HomePlan has been available since August 2019, when Corgi Homeplan joined the OVO Family. 

OVO HomePlan includes the same great service and products, but also some exclusive deals just for OVO customers. Find out more on the latest offers on your Offers and Upgrades page in My OVO.

For existing OVO HomePlan members, information on how to contact us can be found here.

Not an OVO member yet?

Join us today and enjoy competitive gas and electricity prices, with 100% renewable electricity as standard. Plus - we’ll plant a tree in your name, every year!

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Covid-19 update

We’re still here for you during these difficult times. 

The safety of our members, staff, and engineers is our highest priority. In line with government guidance, we are still carrying out boiler maintenance in our members’ homes with extra measures in place. Find out more here.

Learn more about your boiler

Types of boilers explained: what's the right for you?

Learn everything you need to know about the different types of boilers for heating your home.

Find out more

Common boiler problems and solutions to fix them

If your boiler isn’t working, don’t panic. Try one of our quick fixes before calling out a heating engineer.

Find out more

What to do if your boiler pressure is too low

If you think your boiler pressure might be low, try solving the problem with our easy-to-follow guide.

Find out more

Frequently asked boiler cover questions

What does an annual boiler service include?

Annual boiler services as part of OVO HomePlan include:

  • A visual check of the boiler
  • The boiler being fired up safely
  • A flue gas analysis efficiency test
  • Opening up the boiler to inspect it, if necessary
  • Checking the flue, ventilation, and system pressure
  • Cleaning the condensate trap
  • Visually checking the radiators, and bleeding them if necessary
  • Checking the hot water cylinder
  • Confirmation in writing that the service has been carried out

Read more in our OVO HomePlan terms and conditions. 

When does my boiler cover start?

You can start making claims after your first 30 days of cover.

What kinds of boilers and heating systems do you cover?

Good news: we cover most domestic central heating boilers that are powered by mains gas. 

We don’t cover:

  • Electric, liquid petroleum gas (LPG) boilers
  • Solid fuel or oil fuelled boilers
  • Back boilers and dual purpose boilers (e.g. similar to Aga, Rayburn)
  • Central heating and/or controls specifically designed for piped or electric underfloor systems
  • Electric central heating systems

Read more in the full OVO HomePlan terms and conditions.

Will I have to pay any call-out fees?

This all depends on exactly what type of plan you choose, so check your policy documents.

If you’ve chosen one of our standard plans without a £60 fixed excess charge, then you won’t pay any excess charges except in specific circumstances. 

 For example, if you’re on our Complete plan without a £60 fixed excess charge, you will have to pay excess charges in the following circumstances: 

  • External drains callouts – £50 excess 
  • Taps and toilets callouts – £50 excess 

 If your boiler is 7 years or older at the beginning of cover you’ll also pay a £50 excess for boiler call-outs. 

 If you choose one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. If the engineer has to make a second visit to fix the same problem (within 30 days of the first visit) you won’t have to pay the call-out charge again. There is no call-out charge for your annual boiler service.

What if I move house?

We know there’s a lot of admin to think about when you move house. The good news is, it’s no hassle to take your boiler cover with you. Simply get in touch with us to let us know that you’ve moved, and we can help you set up a new contract. 

We’ll need to know:

  • Your new address
  • The date you moved in
  • Some details about your new boiler

Then we’ll send someone out to check the boiler and make sure it’s one that we can cover. 

You could also choose to end your boiler cover with us when you move. There might be a charge for this.

Am I tied into a contract?

There’s a 14-day “cool off” period, during which you can change your mind and cancel your policy at no charge. After that, you can cancel your boiler cover at any time, but there may be a cancellation fee to pay.

What are your response times?

In emergencies, such as a water leak, we will aim to get an engineer out to you within two hours.

For all other problems, we’ll aim to get someone to you either:

  • The same day you call, if you call before 9am
  • Within 24 hours

Suspected gas leak? Please urgently call the National Gas Emergency Service: 0800 111 999

When will my boiler be serviced?

Our boiler services usually take place between March and October. When you sign up to one of our plans, we’ll be in touch to let you know which month you’re scheduled in for. It will usually be in the year after you’ve signed up.

The month before your service, we’ll reach out again to find out when the most convenient time and date is for you.

1  No claims can be made within the first 30 days. Terms, conditions, exclusions and cancellation charges apply. For boilers aged 7 years and over up to £2 a month additional premium will be charged. This product has a £99 excess.

2 Terms and conditions apply.

OVO HomePlan Privacy Policy

OVO Energy Ltd, trading as OVO HomePlan, is an appointed representative of CORGI HomePlan Ltd (for general insurance distribution) which is authorised and regulated by the Financial Conduct Authority under firm reference number 824122. CORGI HomePlan Ltd and OVO Energy Ltd are part of OVO Group Ltd.

OVO Energy Ltd is registered in England and Wales company number 06890795. Registered office at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.

3 See 2.