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How do I activate the emergency credit?

To activate the emergency credit, put your card or key into the meter. You might need to remove the card or key and reinsert it again. 

If emergency credit is available for your gas meter, insert your gas card and you’ll be prompted to activate it. To do this, press button A. 

If the meter is saying ‘OFF’, insert your card and the meter will prompt you to hold button A, then release button A and this will turn the gas back on.

If you have a traditional meter

To activate the emergency credit, put your card or key into the meter. You might need to remove the card or key and reinsert it again. 

If emergency credit is available for your gas meter, insert your gas card and you’ll be asked to activate it. To do this, press button A. 

If the meter is saying ‘OFF’, insert your card and the meter will ask you to hold button A, then release button A and this’ll turn the gas back on.

If you have a smart meter

See the videos below for a step-by-step guide on accessing your emergency credit depending on your meter type:

How to access emergency credit on your Aclara SMETS2 electricity meter

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How to access emergency credit on your Aclara SMETS2 gas meter

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How to access emergency credit on your EDMI electricity meter

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How to access emergency credit on your EDMI gas meter

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How to access emergency credit on your Elster electricity meter

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How to access emergency credit on your Elster gas meter

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How to access emergency credit on your Landis & Gyr electricity meter

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How to access emergency credit on your Landis & Gyr gas meter

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How to access emergency credit on your Smart Energy Tracker

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Our meter guides

If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.

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