Pay As You GoHelp and support

How do I activate the emergency credit?

To activate the emergency credit, put your card or key into the meter. You might need to remove the card or key and reinsert it again. 

If emergency credit is available for your gas meter, insert your gas card and you’ll be prompted to activate it. To do this, press button A. 

If the meter is saying ‘OFF’, insert your card and the meter will prompt you to hold button A, then release button A and this will turn the gas back on.

If you have a SMETS1 meter

SMETS1 Secure

Using emergency credit on your electricity meter

If £5 emergency credit is available, you’ll see EC OFFER when you press 7 on the keypad. Press A to activate it (or B to ignore). If you don’t press anything, the screen will go to sleep – press any key to wake it up again.

If you can’t turn on your emergency credit, press 7 to see why. You’ll see E-CREDIT and then either:

Meter messageWhat it means
NOT NOW emergency credit is not available
SELECTEDemergency credit is already activated
IN USE you’re using your emergency credit now
USED UPyou’ve already used it up

Your emergency credit balance will also appear after each of these screens.

Using the emergency credit on your gas meter

Wake up the meter screen by pressing any key. If emergency credit is available, you’ll see EC OFFER. Press A to activate it (or B to ignore). To see how much you have left, press 7.

SMETS1 Aclara

Using the emergency credit on your electricity meter

  1. Press the A button to clear the Credit is low message.

  2. Then press B on the Emergency credit available screen, and then you’ll see Emergency Credit Invoked.

Using the emergency credit on your gas meter

  1. Press the Right button to enter the main menu.

  2. Press the Middle button to scroll down to PREPAYMENT and press the Right button to select it

  3. Press the Middle button to scroll to EMERG. CREDIT and press the Right button to select it.

  4. Press the Right button again to accept the emergency credit and the status will change from Available to In-Use.

SMETS1 Elster

Using the emergency credit on your electricity meter

  1. Press the Middle button to enter the menu screen.

  2. Press the Middle button to select Prepayment, and the Middle button again to select Credit.

  3. Use the Bottom button to scroll through to Acc Em Credit, then press and hold the Middle button to select it. 

Using the emergency credit on your gas meter

  1. Press the middle button to wake up the meter, and there’ll be a message on the screen that the emergency credit is available.

  2. Press the middle button to select it.

If you have a SMETS2 meter

SMETS2 Aclara

Using the emergency credit on your electricity meter

  1. If emergency credit is available, you’ll see EMC AVAILABLE. Press B to activate it (or A to cancel).

  2. The EC icon near the bottom right-hand corner of the screen tells you emergency credit is active.

  3. If you activate it, you can press A to cycle through the screens to get to your balance. You have 2 balances:

  4. The first shows how much credit you have left

  5. The second shows how much you’ve borrowed: EMERGENCY CREDIT INVOKED – £15

Using the emergency credit on your gas meter

  1. Wake up the meter screen by pressing any button. If emergency credit is available, you’ll see an EC icon next to the signal bars.

  2. Press C to enter the menu, then B to scroll down to the PREPAYMENT menu – and C to enter

  3. Press B to scroll down to the EMERG. CREDIT option, then C to enter.

  4. Press C to accept the £15 emergency credit, if you see AVAILABLE

  5. Your meter should beep and say IN-USE – this means your emergency credit is active

SMETS2 Elster

Using the emergency credit on your electricity meter

  1. If the emergency credit is available, you’ll see EC in the top right-hand corner of the screen.

  2. To use it, first press the top button to enter the main menu, and then press the bottom button until you see Prepayment on the screen.

  3. Press the top button followed by the bottom button until you see Financial.

  4. Then press the top button for your current balance, and then press the bottom button to see EC: Available.

  5. Finally, press the top button twice to accept the emergency credit.

Using the emergency credit on your gas meter

  1. If the emergency credit is available, first press the right button until you see Supplier information on the screen.

  2. Then press the middle button, and you’ll see Emerg credit avail.

  3. Press the middle button again to activate it, and the screen will show Accepted.

SMETS2 EDMI

Using the emergency credit on your electricity meter

When the emergency credit is available, you’ll see EMGCY CREDIT on the screen. Press and hold the Return button to use it.

Using the emergency credit on your gas meter

When the emergency credit is available, you’ll see Emergency Credit on the screen. Press and hold the Return button to use it.

To see your emergency credit balance, go through the same menu options. First you’ll see the £15 you borrowed, followed by how much is left.

SMETS2 Landis+Gyr

Using the emergency credit on your electricity meter

  1. If the emergency credit is available, you’ll see Credit Em Cr. 

  2. To use it, press B, and then press B again to accept. 

  3. The screen will then show EM Cr Accepted and the amount of credit.

Using the emergency credit on your gas meter

  1. If the emergency credit is available, you’ll see EmCr Available. 

  2. To use it, first press A twice. 

  3. Press A again to accept

  4. Press B to confirm. 

To see your emergency credit balance, go through the same menu options. You’ll see the £5 you borrowed, followed by how much is left.

Our meter guides

If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.

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