If you’ve got a smart meter your IHD will prompt you to activate your emergency credit when your balance falls below £2.
Don’t worry if you missed your emergency credit prompt – you can still activate it when your balance is below £2.
If you’ve got a traditional meter you’ll be able to activate your emergency credit when your balance drops below £1 on your electricity meter and £2 on your gas meter.
To activate the emergency credit:
Put your card or key into the meter.
You might need to remove the card or key and reinsert it again.
For your gas meter, once you’ve put your card in, press the red A button to move through the menu. When you reach a screen saying Accept Emcr?, press B – you’ll then see EmCr Accepted.