Pay As You GoHelp and support

How do I activate the emergency credit?

If you’ve got a smart meter your IHD will prompt you to activate your emergency credit when your balance falls below £2. 

Don’t worry if you missed your emergency credit prompt – you can still activate it when your balance is below £2.  

If you’ve got a traditional meter you’ll be able to activate your emergency credit when your balance drops below £1 on your electricity meter and £2 on your gas meter.

To activate the emergency credit: 

  • Put your card or key into the meter.

  • You might need to remove the card or key and reinsert it again. 

  • For your gas meter, once you’ve put your card in, press the red A button to move through the menu. When you reach a screen saying Accept Emcr?, press B – you’ll then see EmCr Accepted.

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Still need help?

If you have a gas leak, power cut , or Pay As You Go emergency, get emergency help.