OVO account

Adding an additional gas or electricity supply to your account

When you ask to add a gas or electricity supply to your existing account, we’ll get in touch with your previous supplier. From that date it can take up to 14 days to add your supply.

What happens next

1. We’ll email to let you know about your switch

Please check the meter serial number (also called MPAN for electricity, and MPRN for gas) in your email. It should match the meter number on a bill from your previous supplier. Make sure you’re looking at the right fuel. This number isn’t the meter itself.

It’s really important we have the right meter details. If they are wrong (even by one digit) we could end up switching someone else’s gas or electricity. If they don’t match up, please get in touch immediately.

2. We’ll email to tell you when we’ve added your supply.

3. If we need you to send your opening meter reading online, we’ll email you again.

If you change your mind about adding a new supply, please let us know within 14 days of our first email to avoid paying any exit fees.

Manage your account with Direct Debit

Once your new supply is set up, the easiest way to make payments by Direct Debit. 

Set up a Direct Debit in your account if you don’t have one.

If you already have a Direct Debit set up, we’ll keep a track of your energy use, then recommend a new amount to cover the cost of both fuels.

We’ll run regular Direct Debit check-ins on your account to make sure your payments cover your extra energy costs. The idea is for you to spread your costs over a year, which means you pay the same amount, month after month. Here’s a little bit about how they work.

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum


Still need help?

If you have a gas leak, power cut , or Pay As You Go emergency, get emergency help.