Pay As You GoHelp with my meter
There could be a difference in the balance shown on your In-Home Display (IHD) and app, as the app only updates daily, or whenever you make a top-up.
If you've used energy since the app balance last updated, it might be showing a different amount to your IHD. Your IHD usually communicates with your meter through the day, so we’d recommend using it to keep track of your most up-to-date balance.
If your IHD or app hasn't updated for a few days, it might be that your meter isn’t communicating with us, in which case you'll need to get in touch. If you think this is the case, click the green chat icon at the bottom right of your screen or call us on 0330 175 9669 so we can help.
Need more help with your meter? Check out our easy-to-follow guides on topping up, reconnecting your meter, activating emergency credit, and troubleshooting common issues.
Can’t find an answer? Try asking our helpful OVO community.