Pay As You GoHelp with my meter

Why is my In-Home Display (IHD) balance different from my app balance?

The app balance gets updated once a day after midnight. If you've used energy or topped up since midnight, then your app balance will be out of date. 

It might also be that your meter isn’t communicating with us, in which case your balance won't update in the app. But your IHD will usually communicate with your meter throughout the day to stay up to date.

Our meter guides

If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum


Still need help?

If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help.