Beyond Points: How does free electricity work?

Once you have points in your wallet (minimum 200) you can use these on free hours of electricity:

• Pick your hour within the app, there will be a monthly window for you to choose your hour(s) of choice, from a range of times. 

• Up to 1.5 kWh of electricity is free, each free hour covers the first 1.5 kWh you use in that hour. Anything above 1.5 kWh in the hour is charged at your normal rate. The free electricity applies to your unit rate, you’ll still pay your full standing charge.

• The free hours of electricity are designed for everyday household use rather than EVs/Batteries/Heat pumps. Energy consumed by a home EV charger, in-home battery or heat pump will be charged at your standard unit rate.

• Your free hours of electricity will show up as a credit on your bill, the month after you use it, not instantly.