Pay As You GoHelp with my meter

Meter error codes and what they mean

Electricity meter screen codes:

Error Code begins with “A”, “B”, “C” or “D”

FaultFix
A1, A2, A3, A4, A5, A6, A7, A8, A9You either need a new key or meter. Please call
B1, B2, B3, B4, B5, B6, B7, B8, B9You either need a new key or meter. Please call 0330 175 9669
C1You need a new meter. Please call 0330 175 9669.
C2, C3You either need a new key or meter. Please call 0330 175 9669.
C4Re-insert the key and press the BUDGET button. If  the same error occurs, you will need a new key. Please call 0330 175 9669

  

  

Error Code Begins with "E"

FaultFix
E1You need a new meter. Please call 0330 175 9669. 
E2You need to top up. If this doesn't work we will need to replace your key for you. Please call 0330 175 9669.
E3You either need a new key or meter. Please call 0330 175 9669
E4Re-insert the key and press the BUDGET button. If  the same error occurs, you will need a new key. Please call 0330 175 9669
E5Re-insert the key and press the DISPLAY button. If  the same error occurs, please call 0330 175 9669
E6You need a new meter. Please call 0330 175 9669

  

Error Code is Just a Number

FaultFix
1-4You need a new meter. Please call 0330 175 9669 
10We need to check your Meter Serial Number and potentially issue you a new key or meter. Please call 0330 175 9669 
12-14You either need a new key or meter. Please call 0330 175 9669 
15We need to check your Meter Serial Number and potentially issue you a new key or meter. Please call 0330 175 9669
16-17You either need a new key or meter. Please call 0330 175 9669
19We need to check your Meter Serial Number and potentially issue you a new key or meter. Please call 0330 175 9669 as soon as you can
20, 21, 22, 23, 24, 30, 40, 41, 42, 43, 44, 45, 50, 99You either need a new key or meter. Please call 0330 175 9669 

  

Error Code is a Word

FaultFix
NoYou either need a new key or meter. Please call 0330 175 9669
Token NoYou either need a new key or meter. Please call 0330 175 9669 
KeyYou need a new meter. Please call 0330 175 9669.
OffYou need a new meter. Please call 0330 175 9669
ResetYou need a new meter. Please call 0330 175 9669

  

Faults with No Error Displayed on the meter

FaultFix
Keys Not Avaliable at PaypointsYou either need a new key or meter. Please call 0330 175 9669 
Jammed KeyYou either need a new key or meter. Please call 0330 175 9669
Blank DisplayIf you are off supply please call 105 to check for power cuts. If there are no power cuts you need a new meter. Please call 0330 175 9669 
Buzzing MeterYou need a new meter. Please call 0330 175 9669 
Burn marksYou need a new meter. Please call 0330 175 9669
Fishy smell/Black tar leakingYou’ll need to call your Distributor to arrange an engineer visit.

Gas meter screen codes:

FaultFix
Backlight Stuck onYou need a new meter. Please call
Battery FailYou need a new meter. Please call 0330 175 9669.
Battery Low/ B1 or B3 FaultYou need a new meter. Please call 0330 175 9669.
Blank Screen/Free VendYou need a new meter. Please call 0330 175 9669. 
Call HelpYou need a new meter. Please call 0330 175 9669. 
Card Fail (On its own)You either need a new card or meter. Please call 0330 175 9669.
Card Fail (With a Number)You either need a new card or meter. Please call 0330 175 9669. 
Card Not acceptedYou either need a new card or meter. Please call 0330 175 9669. 
5 dashes/M*****You need a new meter. Please call 0330 175 9669. 
Continuous BuzzingYou need a new meter. Please call 0330 175 9669 as soon as you can.
Credit but no GasIf the meter is saying “on” you need to check whether your gas appliances are working. If they aren’t you’ll need to call the gas emergency line on
Fail message stuck on screenYou need a new meter. Please call 0330 175 9669.
Pass/Card PassYou need a new meter. Please call 0330 175 9669. 
Please WaitRemove the card and wait 2-3 minutes. If the message stays you need a new meter. Please call 0330 175 9669.
Unresponsive MeterYou either need a new card or meter. Please call 0330 175 9669. 
Water in MeterIf the meter box is damaged you’ll need to fix this and then we’ll need to replace your meter. Please call 0330 175 9669.
Windon/DecomWe need to reset your meter. Please call 0330 175 9669 
SoftwareYou need a new meter. Please call 0330 175 9669 

Our meter guides

If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.

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