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Find out everything you need to know about Direct Debits – and every other way to pay.

How do I pay online?

In My OVO – it’s simple and straightforward. Here’s what to do:

  1. Log into My OVO.
  2. Click on ‘Payments’.
  3. Click on ‘Make a top-up payment’.
  4. Fill in the amount you want to pay.
  5. Click on ‘Pay now’.
  6. Fill in the online form to provide your personal and card details and make your payment.
I pay my bill by monthly Direct Debit. Can I make extra payments online?

Yes! You might need to make an extra payment because your Direct Debit payment isn’t covering the energy you’re using. 
Just follow the instructions above to do it in My OVO.

I’ve agreed to pay my bill monthly in arrears. Can I make payments online?

Yes in My OVO – just follow the instructions above. 

Which payment methods do you accept?

Most people choose to pay by Direct Debit, one month in advance.
If you’re on the Simpler plan, you can also pay by cash or cheque in arrears. You can pay over the phone (or on My OVO) with a card, via a bank transfer or by cash with a paying-in slip at your bank.
We no longer offer Flexible Direct Debit. And we don’t accept PayPal. 

When will OVO take the first Direct Debit payment from my account?

We’ll take it as soon as possible after your switch date. 
We take Direct Debits on 1st, 3rd,  5th, 8th, 12th, 15th, 18th, 22nd, 25th, 28th of each month, so we’ll take yours on the date that’s closest to your switch date. We’ll also contact you at least 3 days before to tell you when that will be.

How do I set up a Direct Debit?

You’ll usually set up a Direct Debit when you join. However, if you chose to pay in arrears and now want to pay by Direct Debit, that’s fine. Just call us on 0330 303 5063 and we’ll set one up for you.

It’s also possible to set up a Direct Debit by post (you’ll need to fill out this Direct Debit mandate first), or email. Drop us a line – including your account number – and we’ll get back to you ASAP with next steps.

By email:

By post:

OVO Energy
1 Rivergate
Temple Quay

How do I change Direct Debit details?

You can change your bank account details in My OVO on the ‘My Profile’ page. You’ll need to do it at least 8 days before your next payment.
It’s also quick and easy to change the date the payment is taken, but you’ll need to call 0330 303 5063 to do that.

How do I change my Direct Debit amount?

You can quickly and easily increase or decrease your Direct Debit payment in My OVO. However, if we haven’t been able to send you a bill recently (e.g. because of a reading dispute or meter exchange), you’ll need to call 0330 303 5063 or 01179 303 100 to make any changes. 
It’s worth bearing in mind, though, that any credit on your account will grow each month with our OVO Interest Reward.

What happens if my Direct Debit bounces?

If this happens because there isn’t enough money in your bank account, we’ll try to collect the Direct Debit about 10 days later. If it bounces again, we’ll wait until the following month’s due payment to try again. If that bounces, we’ll try one more time. If your Direct Debit debit bounces 4 times in 2 months, we’ll cancel it and try to contact you. 
If it bounces for any other reason, we won’t try to take it again. 

What happens if I cancel the Direct Debit at my bank?

We’ll ask you to find another way to pay for your energy. Find out more here

How do I switch from Direct Debit to a prepaid meter? Or pay monthly to PAYG?

You’ll need to give us a call on 0330 102 7517, so we can check a few things and talk to you about life with a prepayment meter (for example, it might not be suitable if you depend upon a electric-powered respirator). Then, if you’re keen to go ahead – and it’s safe and practical to do so – we’ll arrange a date and time to install one.

If you can get a prepayment meter, you’ll move to Boost, as OVO PAYG no longer exists. Boost is dedicated to giving pre-pay energy users the attention they deserve. 

Do I have to cancel my Direct Debit when I leave OVO?

Yes, but not until you’ve got your final bill from us – and you’ve paid off your balance. We’ll stop taking it anyway, as soon as your balance is back to zero.

Please don’t cancel your Direct Debit if you still owe us money. If you do, we’ll only have to ask you to arrange another way to pay. 

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