Most people choose to pay by Direct Debit, one month in advance. If you’re on the Simpler plan, you can also pay by cash or cheque in arrears. You can pay over the phone (or on My OVO) with a card, via a bank transfer or by cash with a paying-in slip at your bank. We no longer offer Flexible Direct Debit. And we don’t accept PayPal.
It’s important to us that the payments you make online are secure. To top up, you’ll need to be logged into your account, provide the 3 digit security code on your card, and your payment may be subject to Strong Customer Authentication (or SCA for short) with your bank.
SCA provides extra protection against fraud when paying for something online. It means that each time you make an online payment, your bank may decide to confirm that you are the owner of the payment card by checking:
Something you know, like a password or PIN
Something you have, like a trusted mobile device
Something you are, like your fingerprint
These checks are done by your bank - we can’t control whether you are asked to complete them when topping up.
We’ll take it as soon as possible after your switch date. We take Direct Debits on 1st, 3rd, 5th, 8th, 12th, 15th, 18th, 22nd, 25th, 28th of each month, so we’ll take yours on the date that’s closest to your switch date. We’ll also contact you at least 3 days before to tell you when that will be.
You’ll usually set up a Direct Debit when you join. However, if you chose to pay in arrears and now want to pay by Direct Debit, that’s fine. Just call us on 0330 303 5063 and we’ll set one up for you.
It’s also possible to set up a Direct Debit by post (you’ll need to fill out this Direct Debit mandate first), or email. Drop us a line – including your account number – and we’ll get back to you ASAP with next steps.
You can change your bank account details in
My OVO on the ‘My Profile’ page. You’ll need to do it at least 8 days before your next payment. It’s also quick and easy to change the date the payment is taken, but you’ll need to call 0330 303 5063 to do that.
You can quickly and easily increase or decrease your Direct Debit payment in My OVO. However, if we haven’t been able to send you a bill recently (e.g. because of a reading dispute or meter exchange), you’ll need to call 0330 303 5063 or 01179 303 100 to make any changes. It’s worth bearing in mind, though, that any credit on your account will grow each month with our OVO Interest Reward.
If this happens because there isn’t enough money in your bank account, we’ll try to collect the Direct Debit about 10 days later. If it bounces again, we’ll wait until the following month’s due payment to try again. If that bounces, we’ll try one more time. If your Direct Debit debit bounces 4 times in 2 months, we’ll cancel it and try to contact you. If it bounces for
any other reason, we won’t try to take it again.
You’ll need to give us a call on 0330 102 7517, so we can check a few things and talk to you about life with a prepayment meter (for example, it might not be suitable if you depend upon a electric-powered respirator). Then, if you’re keen to go ahead – and it’s safe and practical to do so – we’ll arrange a date and time to install one.
If you can get a prepayment meter, you’ll move to
Boost, as OVO PAYG no longer exists. Boost is dedicated to giving pre-pay energy users the attention they deserve.
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