Find out everything you need to know about Direct Debits – and every other way to pay.
In My OVO – it’s simple and straightforward. Here’s what to do:
Yes! You might need to make an extra payment because your Direct Debit payment isn’t covering the energy you’re using.
Just follow the instructions above to do it in My OVO.
Yes in My OVO – just follow the instructions above.
Most people choose to pay by Direct Debit, one month in advance.
If you’re on the Simpler plan, you can also pay by cash or cheque in arrears. You can pay over the phone (or on My OVO) with a card, via a bank transfer or by cash with a paying-in slip at your bank.
We no longer offer Flexible Direct Debit. And we don’t accept PayPal.
We’ll take it as soon as possible after your switch date.
We take Direct Debits on 1st, 3rd, 5th, 8th, 12th, 15th, 18th, 22nd, 25th, 28th of each month, so we’ll take yours on the date that’s closest to your switch date. We’ll also contact you at least 3 days before to tell you when that will be.
You’ll usually set up a Direct Debit when you join. However, if you chose to pay in arrears and now want to pay by Direct Debit, that’s fine. Just call us on 0800 5999 440 and we’ll set one up for you.
It’s also possible to set up a Direct Debit by post (you’ll need to fill out this Direct Debit mandate first), or email. Drop us a line – including your account number – and we’ll get back to you ASAP with next steps.
By email:
By post:
OVO Energy
1 Rivergate
Temple Quay
Bristol
BS1 6ED
OVO Interest Reward is where we pay you interest on your credit balances.
Discover the different elements that make up your energy bill.
Find out how to get one if your balance is too high.
You can change your bank account details in My OVO on the ‘My Profile’ page. You’ll need to do it at least 8 days before your next payment.
It’s also quick and easy to change the date the payment is taken, but you’ll need to call 0800 5999 440 to do that.
You can quickly and easily increase or decrease your Direct Debit payment in My OVO. However, if we haven’t been able to send you a bill recently (e.g. because of a reading dispute or meter exchange), you’ll need to call 0800 5999 440 or 01179 303 100 to make any changes.
It’s worth bearing in mind, though, that any credit on your account will grow each month with our OVO Interest Reward.
If this happens because there isn’t enough money in your bank account, we’ll try to collect the Direct Debit about 10 days later. If it bounces again, we’ll wait until the following month’s due payment to try again. If that bounces, we’ll try one more time. If your Direct Debit debit bounces 4 times in 2 months, we’ll cancel it and try to contact you.
If it bounces for any other reason, we won’t try to take it again.
We’ll ask you to find another way to pay for your energy. Find out more here.
You’ll need to give us a call on 0800 358 3523, so we can check a few things and talk to you about life with a prepayment meter (for example, it might not be suitable if you depend upon a electric-powered respirator). Then, if you’re keen to go ahead – and it’s safe and practical to do so – we’ll arrange a date and time to install one.
If you can get a prepayment meter, you’ll move to Boost, as OVO PAYG no longer exists. Boost is dedicated to giving pre-pay energy users the attention they deserve.
Yes, but not until you’ve got your final bill from us – and you’ve paid off your balance. We’ll stop taking it anyway, as soon as your balance is back to zero.
Please don’t cancel your Direct Debit if you still owe us money. If you do, we’ll only have to ask you to arrange another way to pay.
Discover the different elements that make up your energy bill.
Find out ‘what’ to do and ‘where’ to get support when you can’t pay your bills.
Find out how to get one if your balance is too high.
Discover what they are – and why we send them.
Discover what it is, how to claim it – and lots of other helpful stuff.
Discover the different elements that make up your energy bill.
OVO Interest Reward is where we pay you interest on your credit balances.
Find out what it is, how you get it – and everything in between.
Find out what they are, how you qualify – and everything else you need to know.
Find out how to get a copy of your statement – and how to ‘go paperless’.
From what they are and how to apply, to everything else you need to know.
No problem. Help is right here!
Everything you need to know about Direct Debit reviews.
See how you can set up your new direct debit or edit your existing details.
See how we calculate your Direct Debit amount and why it might change over the course of your contract.
Discover how much you can save when you manage your OVO account completely online.
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879
Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3-5% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 20/3/2018, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 22/11/2017, but may go up or down.
3Pay Monthly Savings claims: Saving based on the estimated annual cost of Simpler tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 20/3/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.
33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.
OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply: https://www.ovoenergy.com/terms
95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded 'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.
* EV - Everywhere, full terms and conditions: https://www.ovoenergy.com/ev-everywhere/terms
* OVO SolarStore (Beta), full terms and conditions: https://www.ovoenergy.com/ovo-solar-store/terms