How to pay my OVO Energy bill

Here’s everything you need on how to pay your energy bills at OVO Energy. From setting up and managing your Direct Debit, to choosing an alternative payment method – it’s all in this handy guide.

If you’re after more info on how to pay your OVO bill, you’ve come to the right place. First things first...

Which payment methods does OVO accept?

At OVO, paying your bills can be done in lots of ways, so you can always pick the one that works best for you.

• Pay by Direct Debit: This is the easiest way to budget your payments as everything is done automatically – month after month after month.
• Make a card payment: You can do this in your online account or by calling us on 0330 303 5063 Monday to Friday from 8am till 6pm. We accept all major credit and debit cards (except for American Express).
• Pay by cheque: Scroll down to find out more about how this works. 
• Make a bank transfer to our bank account\ There’s more info on this as you read through this guide.

How can I pay my OVO energy bill?

Let’s go through each of our OVO payment methods, bit by bit

1. Paying by Direct Debit: all I need to know

Paying by Direct Debit is easier – because we spread your costs evenly over a year. This can protect you from having to pay more when you might use more energy (for instance, in winter). Plus, you’ll never forget to make a payment as it all happens automatically.

Here’s how Direct Debits work

How do I set up a Direct Debit?

While we usually set this up for you when you join us, you can also do it at a later date either:

• In your online account – check out the steps for setting up your Direct Debit
• By calling us on 0330 303 5063 (Monday to Friday from 8am till 6pm) – we’re happy to help

When will OVO collect my first Direct Debit payment?

It’s all up to you. As soon as we've set up your Direct Debit, you can pick any date you want us to collect your monthly payment.

How do I change my Direct Debit details?

To change your bank details, you’ll need to call us on 0330 303 5063 (Monday to Friday from 8am to 6pm). For everything else, like changing your payment amount, just log into your account.

If you want to change your payment date, we’ll need a 6-day notice so we can make sure that next time your money goes out, it’ll be on the new date.

How do I change my Direct Debit amount?

You can usually change this in your online account.

In some cases though, you might need to call us to make this change. For example, when you haven’t received a bill from us because we’ve recently replaced your meter or there’s been an issue with your meter readings.

What happens if my Direct Debit doesn’t go through?

If we can’t collect your payment because there wasn't enough money in your bank account, we'll try again every 7-10 days until it works, or until your next Direct Debit collection date.

What happens if I cancel my Direct Debit at the bank?

If you cancel your Direct Debit, we’ll email you to confirm this and ask you to choose another way to pay for your energy.

In case you don’t want to set up a Direct Debit again, you'll need to pay any outstanding balance within 14 working days.

How do I switch from paying monthly by Direct Debit to paying with a prepayment meter?

At OVO, all members have a credit meter – meaning that they pay their energy after using it. This could be either monthly or quarterly. 

With a prepayment meter on the other hand, people pay their energy as they go. They add money to their meter and, as they start using their gas or electricity, the credit goes down to pay for it. Here's how prepayment energy meters work.

If you feel that paying for your energy upfront would be a good option for you, why not have a look at Boost, our sister brand offering pay as you go products.

Do I have to cancel my Direct Debit when I leave OVO?

When your final bill is ready, you’ll be able to see your final balance too. If it’s positive, you can go ahead and cancel your Direct Direct.

If it’s negative, we’ll keep your Direct Debit running until everything is paid off – it’s easier if you don’t cancel it yourself. Otherwise, we’ll have to ask you to set up another payment method to pay off what’s left.

Rest assured, if there’s any positive balance left over, we’ll refund that to you.

2. Paying my energy bill online

Making an online OVO payment is simple and it works like this:

1. Log into your online account
2. Select Payments
3. Go to Make a top-up payment
4. Type in how much you want to pay
5. Click on Pay now
6. Enter your card details 
7. Select Make Payment and that’s it!

You can make payments like these even if you have a Direct Debit. There are months when you might use a little more energy than usual and your Direct Debit won’t cover those extra costs. In this case, a one-off payment can get your balance back to £0.

How do I set up an OVO account? Here's how:

1. Head to this page
2. Click on First time logging in?
3. Tell us your email
4. Press Submit 
5. Click on the link we sent you – it’ll come from [email protected]
6. Choose a password – it’s best to do it within 30 mins (the link expires after)

If you can’t see our email right away, it might be hiding in your Spam or Promotions folder. So take a quick look there, too.

If you’ve got more than 1 account with us, we might ask for your OVO account number too. You’ll find it in your welcome letter, and at the top of your OVO bills. For more information on the benefits of having an OVO Energy account have a look at our practical guide.  

How secure is to pay online with OVO?

We take great care to make sure all OVO payments are safe and secure. That’s why, whenever you pay online, you’ll need to enter the 3-digit security code on the back of your card. No wonder online payments are the most secure way to pay.

3. Paying my energy bill by cheque

To send us a cheque, just write your OVO account number and address on the back, and make it out to OVO Energy Ltd.

Then, post it to: OVO Energy, PO Box 13, Havant, P09 5JB.

4. Paying my energy bill via a bank transfer

To pay your bill, you can also make a transfer from your bank account to ours. Our bank account number is 83683249 and sort code 20-00-00. 

Remember to include your OVO account number and postcode in the reference field, so we can link payment to your account.

What can I do if my payment doesn’t go through?

There are a few reasons why this could happen:

• There isn’t enough money in your bank account to cover the payment
• Your card details are incorrect – for example, there might be a small typo somewhere 
• Something went wrong with the Strong Customer Authentication check – this is when your bank gets in touch with you to double check that you’re the one making the payment

If you’ve checked you’ve got enough money in your bank account and all your card details are correct, but your payment still doesn’t go through, please get in touch with your bank. They’ll be able to help and explain what happened.

How much does OVO charge per kWh?

​​You pay a fixed price per unit of energy, measured in kWhs (short for kilowatt hour). It’s like petrol – you spend more on it when you drive a lot, even if the price per litre stays the same.

With every energy plan, you’ll get a different price per unit of energy. To find out the rate for yours, log into your OVO account and head to Plan, then Plan details.

At OVO, we’ve got a great selection of green plans. The majority have a fixed-rate, meaning that the price per unit rate stays the same until the end of your contract. We also have a variable plan where prices can go up and down depending on the cost of energy.

And the best thing? All our plans come with 100% renewable electricity and 1 tree planted in your name every year!

How do I get in touch with OVO Energy with something about paying my bills?

If you have any questions about our payment methods or your bills, ask us anything via our online chat. We’re happy to help.

How to manage my OVO payments from anywhere?

Join over 50,000 members already using the OVO app. Download yours today, and you’ll be able to do everything online from checking your balance, changing your Direct Debit, or making a payment.

Get the OVO Energy app for free in the App Store and Google Play.

Any questions?

We’re online to answer them all – just message us via our online chat. You’ll also find lots of useful info in our OVO Forum, where you can pick the brains of our friendly OVO community about all things OVO.