Support with your energy payments

If you're on direct debit add your details below and get personalised help with your bills

Set up a direct debit

What happens next?

If you're on direct debit, we'll email you a link soon to get started with our payment support tool.  If you've got any questions in the meantime, please read our FAQs below.

Remember: this is just one of the ways we can help. For more financial support, call us on 0800 069 9831. We’re open:

• Monday to Thursday 8am-8pm

• Friday 8am-6pm

• Saturday 9am-2pm

Frequently asked questions

Our payment support tool uses the financial information you give us to look at your situation and find a payment plan that suits you. You can give us your information manually, or through Open Banking . This process lets banks share information with companies like us in a safe and secure way. It helps us work out a payment plan that’ll be right for you.

It’s a series of questions about your income and outgoings (like salary and mortgage payments or rent) to help us understand your situation.

It should take about 10-15 minutes. To speed things up, make sure you’ve got the right information about your income and outgoings (like payslips and bank statements) when filling it in.

If you use Open Banking to pre-populate your information, the form should only take about 5 minutes to fill in.

We’ve partnered with Experian to help us find the best payment plan for you.

If you use Open Banking and agree to share your data, Experian will get your current account information from your bank. They’ll share it with us to help us understand your financial situation. Find out more about how Experian works .

Open Banking has put measures in place to make it secure. Companies who offer Open Banking services must:

If you choose to set up a payment plan, we’ll tell you which options will affect your credit score.

If you’re having difficulties and can’t make payments before your contract ends, we’ll do our best to help. You can fill in the online income and expenditure form to help us understand your financial situation. This will help us work out the best way we can support you.

The OVO Energy Fund is a fund to help people who’ve fallen behind with their energy payments to OVO. If your application’s successful, we’ll make a payment directly into your OVO account.

You can apply for the OVO Energy Fund if you:

  • Have, or used to have, an account with OVO Energy
  • Have a debt on your gas or electricity account of at least £150
  • Have an annual household income of £16,190 or less

Have a valid reason affecting your ability to pay

If you still need help with your energy payments, please fill in the income and expenditure form. We’ll help find the best payment plan for you.