Support with your energy payments
Paying by Direct Debit? Enter your details to get personalised help with your bills.
What happens next
We'll email you a link to get started. You'll get this within 10 minutes.
Please don't cancel your Direct Debit. You'll need to have this in place to choose a new payment plan.
Need more help?
If you need more financial support in the meantime, please call us on 0800 069 9831
- Monday to Friday, 8am to 6pm
- Saturday, 9am to 2pm
Frequently asked questions
Our payment support tool uses the financial information you give us to look at your situation and find a payment plan that suits you.
You can give us your information manually, or through Open Banking.
This process lets banks share information with companies like us in a safe and secure way. It helps us work out a payment plan that’ll be right for you.
It’s a series of questions about your income and outgoings (like salary and mortgage payments or rent) to help us understand your situation.
It should take about 45 minutes. To speed things up, make sure you’ve got the right information about your income and outgoings (like payslips and bank statements) when filling it in.
If you use Open Banking to pre-populate your information, the form should only take about 15 minutes to fill in.
We’ve partnered with Experian to help us find the best payment plan for you.
If you use Open Banking and agree to share your data, Experian will get your current account information from your bank. They’ll share it with us to help us understand your financial situation.
Open Banking has put measures in place to make it secure. Companies who offer Open Banking services must:
- Comply with data protection laws
- Be registered with, or authorised by, the Financial Conduct Authority (FCA)
- Be registered with the Open Banking Implementation Entity
If you choose to set up a payment plan, we’ll tell you which options will affect your credit score.
If you’re having difficulties and can’t make payments before your contract ends, we’ll do our best to help.
You can fill in the online income and expenditure form to help us understand your financial situation. This will help us work out the best way we can support you.