Support with your energy payments

Whether you're paying by Direct Debit or paying on the receipt of a bill, you can enter your details to get personalised help with your bills.

What happens next

We'll email you a link to get started. You'll get this within a minute.

If you're a Direct Debit customer, please don't cancel your Direct Debit. You'll need to have this in place to choose a new payment plan.

Need more help?

If you need more financial support in the meantime, please call us on 0800 069 9831

We're open:

  • Monday to Friday, 8am to 6pm
  • Saturday, 9am to 2pm

Frequently asked questions