Payment Support

Support with your energy payments

If you need some support paying your energy bills, we can help find a solution that works for you. This could be making a one-off payment, or setting up a payment plan, which spreads the cost of your energy to make it more manageable – letting you pay a little bit at a time.

We’ll ask you to give us some details about your financial situation, so we can work out a payment option that suits you best. It can all be done online, and it’s all completely confidential. If you find a plan you’re comfortable with, we can get it set up straight away.

Remember: this is just one of the ways we can help – for more financial support, call us on 0800 069 9831. We’re open Monday to Thursday 8am-8pm, Friday 8am-6pm, and Saturday 9am-2pm.


Here’s the information we’ll need from you:

- Your postcode, OVO Energy account number, and email address

- How much money you have coming in and going out every month

There are 2 ways to get started


  1. Share your bank statements with us quickly and securely.

    We work with Experian to pull through your financial information quickly and securely, from things like bank statements and bills. If you use mobile banking, you can get started on your smartphone. You can check all the details are right before we work out your payment options.

  2. Or type in the details yourself, manually.

    If you’d prefer to type in your financial information manually, it will take about 45 minutes. Please be as precise as possible, giving us as much detail as you can, so we can find the best plan for you.

    Once you’ve shared your details you’ll see the different payment options we’ve tailored for you. If you’re comfortable with the options, pick the one that works best for you, and we’ll update your payments straight away.

    If you’d like to talk things through or get more financial support, please give us a call – there are different ways we can help.

    Call us on 0800 069 9831. We’re open Monday to Thursday 8am-8pm, Friday 8am-6pm, and Saturday 9am-2pm.

Sign-up to get started
There are 2 ways to get started

There are 2 ways to get started


  1. Share your bank statements with us quickly and securely.

    We work with Experian to pull through your financial information quickly and securely, from things like bank statements and bills. If you use mobile banking, you can get started on your smartphone. You can check all the details are right before we work out your payment options.

  2. Or type in the details yourself, manually.

    If you’d prefer to type in your financial information manually, it will take about 45 minutes. Please be as precise as possible, giving us as much detail as you can, so we can find the best plan for you.

    Once you’ve shared your details you’ll see the different payment options we’ve tailored for you. If you’re comfortable with the options, pick the one that works best for you, and we’ll update your payments straight away.

    If you’d like to talk things through or get more financial support, please give us a call – there are different ways we can help.

    Call us on 0800 069 9831. We’re open Monday to Thursday 8am-8pm, Friday 8am-6pm, and Saturday 9am-2pm.

Sign-up to get started
There are 2 ways to get started

Need more help and advice?

For free, independent advice on debt, energy costs, and other areas where you might need support, these organisations and charities can also help: 

  • Citizens Advice - visit your local branch, or their websites: for England and Wales and for Scotland. You can speak to an advisor online, in person, or over the phone: 0800 144 8848 (England), 0800 702 2020 (Wales), and 0800 028 1456 (Scotland). 
  • National Debtline - call 0808 808 4000 or visit their website.
  • Step Change Debt Charity - call 0800 138 1111 or visit their website
  • Civil Legal Advice - call 0845 345 4 345 for free, confidential legal advice in England and Wales, if you’re eligible for legal aid. Find out if you are here.

If you have a negative balance of more than £150 and you’re unable to pay your energy bill, you might qualify for a one-off payment from our OVO Energy Fund.

Need more help and advice?

Need more help and advice?

For free, independent advice on debt, energy costs, and other areas where you might need support, these organisations and charities can also help: 

  • Citizens Advice - visit your local branch, or their websites: for England and Wales and for Scotland. You can speak to an advisor online, in person, or over the phone: 0800 144 8848 (England), 0800 702 2020 (Wales), and 0800 028 1456 (Scotland). 
  • National Debtline - call 0808 808 4000 or visit their website.
  • Step Change Debt Charity - call 0800 138 1111 or visit their website
  • Civil Legal Advice - call 0845 345 4 345 for free, confidential legal advice in England and Wales, if you’re eligible for legal aid. Find out if you are here.

If you have a negative balance of more than £150 and you’re unable to pay your energy bill, you might qualify for a one-off payment from our OVO Energy Fund.

Need more help and advice?

Have you heard about the Priority Services Register?

You can sign up if you or anyone in your household might need practical support, when it comes to managing your energy. That could be because of a medical reason, you’re pregnant, you have children under 5, you’re over 65, or you don’t read or speak English well.

Find out more about it here.

Frequently asked questions

We’ll need to know what money you have coming in and going out. This includes any salary details, any mortgage payments or rent, what you spend on bills, food, and other essentials. This helps us get a better picture of your finances, and then we can work out the best payment options for you.

If you share your statements with us through Experian, it’ll only take about 15 minutes.

Or it takes about 45 minutes to fill in manually. You’ll need to have all your bank statements, receipts, or online banking details to hand.

To offer our payment options, we’ve teamed up with finance expert Experian. If you agree to share your information, Experian will collect it from your bank and share it with us securely. Experian does this through a service called Open Banking.

Find out more about our trusted partner, Experian, here.

Yes, absolutely. Open Banking has lots of strict rules in place to make sure it’s safe and secure. All companies that offer the service have to: Follow data protection laws Be registered with or authorised by the Financial Conduct Authority (FCA) Be registered with the Open Banking Implementation Entity (OBIE)

You can find more information about Open Banking here.

Going through the process to look at your options won’t affect your credit score. We’ll let you know which payment plan options may affect your credit score if you decide to go ahead with them.

We’re here to help: please get in touch with us. There are many ways we can support you, and we’ve helped thousands of customers experiencing money trouble. To find out about how we can help you, give us a call on 0800 069 9831.

The OVO Energy Fund might be able to offer a one-off payment to help you keep up with your energy bills. You can apply if: You currently have an energy account with OVO or you’ve had one in the past. There’s a negative balance of more than -£150 on your energy account. You earn less than £16,190 per year or if your financial circumstances mean you’re unable to pay.

Yes, absolutely. Please fill in the form, and we’ll find a payment plan that works for you.