Pay as you go

I've lost my top-up key/card – what do I do?

You can get a new meter key/card from any shop that stocks replacement OVO Energy keys/cards.

But before you go, you’ll need to give us a call to let us know you’re going to get a new key/card. We’ll provide you with an 8-digit ‘TAG’ code within an hour. 

Give this code to the shop assistant and they’ll be able to set up your new key/card with our rates and other relevant information so you can register it when you get home.

If you don’t need to top-up urgently, we can send you an already programmed key/card in the post. You’ll get it within 3-5 days.

Before you add any credit with your new key/card, please register it in the meter. If you try to do a top-up before registering your key/card, the credit could be wiped.

You can call us on 0330 175 9669.

Opening hours

  • Monday to Friday: 8am to 8pm
  • Weekends: 9am to 5pm

OVO Community

Can’t find an answer? Check our forum and ask our community
Visit the OVO Forum

Still need help?