Topping up your traditional meter
Topping up for the first time
To register your new electricity key or gas card, put it into the correct meter for at least a minute. The electricity meter will show a message to let you know it's registered, and the gas meter will beep.
Amount of credit you can top up in one go
This depends on where you’re topping up, as different shops can have different minimum amounts. But these are the usual top-up limits:
The minimum you can top up is £1
The maximum you can top up your gas meter in one go is £49
The maximum you can top up your electricity meter in one go is £50
You can only top up in full pounds
The maximum amount a payment card can hold is £249 and the most a key can hold is £250
Adding credit to your meter
To top up take your top-up card or key to:
Any PayPoint shop. Find your nearest at paypoint.co.uk or call 0330 400 0000.
Any Post Office. Find your nearest at postoffice.co.uk/branch-finder
Any Payzone shop. Find your nearest at storelocator.payzone.co.uk
Once you’ve topped up, follow the instructions below.
For gas meters
Insert your card into the gas meter and follow the instructions on the screen.
Make sure the gold-coloured chip is facing the meter display. Press and hold the red ‘A’ button, and the credit will appear on your meter.
For electricity meters
Insert your key into the electricity meter, and follow the instructions on the screen.
Make sure the arrow on the key is facing upwards. The new credit should show automatically.
If you’ve topped up at a shop, keep your receipt each time just in case. If the money doesn’t appear in your meter, we’ll need to look into it for you.
Our meter guides
If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.
