The OVO Forum: sparking conversations about energy, greener living and smart technologies
The OVO Forum is an online community where we can come together to spark conversations about energy, greener living, and OVO-related topics. It allows anyone, not just OVO customers, to ask questions and share information about subjects like smart meters, electric vehicles, home heating and much more. Find answers on thousands of topics, or start your own discussion and join our community today.
What is the OVO Forum?
The Forum is a place to ask questions and share information about green technology, and the technology involved in powering everyone’s progress to low carbon, greener living.
You don’t need to be an OVO customer to benefit from the thousands of topics on the Forum. Anyone can contribute to the questions and discussions posted – all watched over by our team of OVO community managers.
OVO Forum members will have access to other members to ask specific questions such as understanding your bills or online account. But there’s also plenty of community members with technical knowledge, even if you’re not an OVO customer (yet!). If you're interested in learning more about smart meters, heating systems, electric vehicles and more, the OVO Forum has you covered.
What you can do in the OVO Forum
1) Use the search feature to find an answer in seconds
Spoiler alert: the best way is to use our dynamic search bar feature.
We’ve also made a handy guide on the best way to get a quick answer from the thousands of topics posted on the OVO Forum.
2) Can’t find what you’re looking for? Ask the community
Post your unique topic to the community, or leave a comment on an existing thread, to ask for tailored advice.
Top tip: Include lots of detail, and even better, a photo of what you're asking about. This will help community members and moderators give the most useful advice the first time around.
Your post will be public, so remember not to post any personal info like your account number, email address or date of birth. If you’d like more advice or information, check out our quick tour of the OVO community.
3) Share your know-how
The OVO Forum has dozens of guides, tips and tricks, created by members, for anyone that’s interested. This is what makes it a brilliant community hub for sharing knowledge. The tech that’s involved in green energy and greener living can be a bit complicated at times. But if you’ve got first hand experience, you’re already well placed to help others make similar important decisions.
You can encourage others to live more sustainably, simply by sharing your knowledge. Just a few simple lines about your experience could help someone in a similar situation. You can gain ranks and badges by engaging with the Forum regularly.
4) Take part in our research initiatives:
In the research groups section, you can join focused communities on topics like Home & Heating, Solar installation, Power Move and more. You can:
See projects where we’re actively gathering feedback
Share your experiences, ideas, or challenges
Take part in surveys or discussions to help shape future OVO products and offering.
For example, with Solar installed by OVO, we invite customers to tell us what worked (or didn’t) after installation. Your stories help us improve for everyone.
5) Submit a feature idea
Have a bright idea you’d love OVO to build? Head to Ideas.
Post a suggestion, or support an existing one
Others can comment, vote, and help refine it
We review ideas regularly to help us understand what customers want to see
It’s your chance to influence what comes next at OVO.
6) Check out our Library feature
Inside the Library, you’ll find our curated knowledge base, best practices, how-tos, explanations and more.
Search for guides on heating, solar, energy saving, etc
If there’s something we haven’t covered, you can suggest new library content or improvements
Everything is structured so you should be able to find what you need easily
What are the OVO Forum ranks and badges?
Ranks and badges are earned by members who make valuable contributions to the Forum. As you continue to help others and get involved, you'll move up the ranks, so others know you're a powerhouse they can approach for help.
Top ranking members get access to an exclusive area on the Forum. Your ranking will be shown under your forum username on the site.
Badges are awarded by us when you’ve shown an interest or expertise in a certain area – eg. Electric Vehicles. Some badges or rankings get you access to private areas. To find out more, you’ll need to earn some badges!
Join us online
Our OVO Forum community is really valuable to us. It's a place to share, support and help each other. Check out the OVO Forum and spark a conversation or share your insights with other community members.
