The UK’s leading, independent energy disruptor OVO has appointed Sarah Calcott to the newly-created role of Chief Operating Officer as it gears up for further expansion in 2016 and beyond.
Calcott joins OVO from eBay where she was most recently COO for the UK. In her new role, which she begins in January 2016, Calcott is charged with being the operational driving force behind the company, ensuring it maintains its record for outstanding, end-to-end customer experience, industry innovation and growth.
Launched in 2009 by entrepreneur Stephen Fitzpatrick, OVO is the tenth fastest growing private business in the UK. In September it passed the milestone of half a million customers following 300% growth in 2014. This year OVO became the first and only energy supplier to be awarded Which? Recommended Provider status.
Stephen Fitzpatrick, CEO said: “We are building the team, brand, technology and processes to enable us to continue scaling rapidly in 2016 and beyond.
Sarah’s appointment is pivotal to the next exciting phase of the OVO story. She brings a compelling blend of experience working in large, progressive customer-focused businesses combined with an energetic, start-up mentality that is integral to our culture.”
Joining eBay in March 2012, Calcott delivered improved customer fulfilment services, including an innovative click and collect partnership with with Argos, created a strong go-to-market function and seller engagement programme, including sponsorship of Channel Advisor’s Catalyst Europe 2015 event and created the Management Today and eBay Digital Small Power List to recognise the best digital SMBs across the UK. Prior to eBay she worked at Sky and Universal across a number of operational, commercial and marketing roles.
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879
Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 23/08/16, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 23/08/16, but may go up or down.
3Pay Monthly Savings are based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.
33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.
3% interest: Calculated at 3% per year, paid monthly based on number of days in credit and the amount left in your account after you’ve paid your bill. OVO Interest Reward is capped at 12 times the amount of the current direct debit amount and is available to customers paying by advance direct debit. Terms apply: http://www.ovoenergy.com/terms/
95% of new customers save when switching to OVO: Based on all new customer signups between 01/02/2016 and 31/07/2016
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.