There are other steps you can take if you’re not able to pay for your energy:
You can activate the emergency credit on your meter. This Winter your level of emergency credit will be set at an increased amount. And we’ll regularly check in to make sure you can manage.
You can always talk to us if you’re worried or struggling to pay for your energy. We’ve supported lots of people in similar situations and we can help you, too. Chat with us by selecting the chat option on this page. Or call us on 0330 175 9669.
Daily Standing Charge - Even though you might not be using any energy (maybe during the summer months), there's a daily standing charge. Also, any outstanding balance you might be repaying through your meter will continue to be charged. If you can build up your credit over the Summer months, you’ll have a buffer when it comes to the colder months of Autumn and Winter.
Smart Pay As You Go meter - If you don’t already have one, we can also check about installing a Smart Pay As You Go meter in your home to monitor your usage. You can also find other Energy Saving Tips and view additional help and support.
For free, independent advice on debt, energy bills, and other areas where you might need support, these organisations and charities can also help:
Visit your local branch, or their websites:
You can speak to a Citizens Advice adviser online, in person, or over the phone:
We have a Partnership with the Trussell Trust to support food banks and help people facing hardship access practical support to get through this crisis and to a place where they can afford the essentials.
Call 0845 345 4 345 for free, confidential legal advice in England and Wales, if you’re eligible for legal aid. Find out if you are eligible on the gov.uk website.
If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.
Can’t find an answer? Try asking our helpful OVO community.
If you have a gas leak, power cut , or Pay As You Go emergency, get emergency help.