Deleting your OVO online account

When can I ask for my account to be deleted?

Once you’ve switched to a new supplier or moved out, you’ll get your final bill. You can ask us to close your account as soon as:

• your final bill has been paid

• your account balance is exactly £0

• your energy account is fully closed

It’s a good idea to keep the OVO app installed until your switch is complete. It’s the easiest and quickest way to view and pay your final bill to bring your balance to £0.

How to close your account and remove your data

Once your balance is at £0 and your energy account is closed, you can contact us online and our team will close your online account.

Under data protection laws, the right to have data removed is not absolute. If you want to request the removal of your personal data, you can submit a request through our Privacy Portal.

Because we have legal and regulatory obligations, we are required by law to keep certain information even after an erasure request. This includes:

• your billing history and past payments

• fraud prevention records

• data we need to keep to meet energy industry regulations

We will only keep the specific details we are legally required to hold, as outlined in our Privacy Policy.

Contact us for help 

If you’re unsure whether your account is still active, or you need help getting it closed, get in touch and we’ll guide you through it.